Laureen R Urw

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Verified Reviewer
| map-marker Irvine, California

Paid for scan in order and got 3,090 mixed up mess!!!

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Contains 1 confidential file for company representatives

I sent them 3,090 photos of our lives, taken directly from my organized albums from 1954 to date. I ordered the additional service: SCAN IN ORDER.

I added index cards at the top of each section or category, according to dates, i.e., 1954...1987, 1989, 1990... Numbered, and dated per instructions. I rubber-banded each pile per instructions. What I received for $699.70 is a jumbled mess of mixed-up photos with scanned index cards nowhere close to the order the photos were given to them.

I complained, they told me they would redo, they sent 2 more DVDs of a jumbled mess. The quality is subpar. But, everything was! They do not know what they are doing, but gladly take your money!

10 years later, I am still trying to sort my messed up scanned photos.

And I am still extremely upset! Do not waste your money!

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Loss:
$700
Pros:
  • Great website good value if you get what you pay for
Cons:
  • Never resolved poor customer satisfaction

Preferred solution: Full refund

Kaira Zav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palm Desert, California

SCAN MY PHOTOS Extra Services SCAM!!

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Updated by user Jun 25, 2016

TERRIBLE customer service, no call backs, did not provide extra services that I paid for.

Original review Jun 24, 2016

I sent my precious lifetimes worth of slides and photos to scan my photos.com. I bought the extra service to have them number my photos according to my specs.

They did not, so I got 1900 photos from one box numbered with exact same numbering as 1800 photos from the other box. I can't put them in the same file without having to rename every single photo!!! I paid extra for the color correction and I know how this is done and THEY DID NOT DO THIS. Basically they scanned in what I sent through some speed that is too fast to focus on the photos--so quality is TERRIBLE, many of the pics are blurry and if I scan them myself they are NOT.

I know how the numbering works and they did not bother. I spent $900 and got ***.

I would suggest using any other company but these guys don't even return phone calls!!! TERRIBLE CUSTOMER SERVICE.

View full review
Loss:
$700
Cons:
  • Product received was not what i paid for
  • Services performed
Reason of review:
Bad Quality/Order processing

Preferred solution: Full refund

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