Kaira Zav

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Verified Reviewer
| map-marker Palm Desert, California

SCAN MY PHOTOS Extra Services SCAM!!

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Updated by user Jun 25, 2016

TERRIBLE customer service, no call backs, did not provide extra services that I paid for.

Original review Jun 24, 2016
I sent my precious lifetimes worth of slides and photos to scan my photos.com. I bought the extra service to have them number my photos according to my specs. They did not, so I got 1900 photos from one box numbered with exact same numbering as 1800 photos from the other box. I can't put them in the same file without having to rename every single photo!!! I paid extra for the color correction and I know how this is done and THEY DID NOT DO THIS. Basically they scanned in what I sent through some speed that is too fast to focus on the photos--so quality is TERRIBLE, many of the pics are blurry and if I scan them myself they are NOT. I know how the numbering works and they did not bother. I spent $900 and got ***. I would suggest using any other company but these guys don't even return phone calls!!! TERRIBLE CUSTOMER SERVICE.
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  • Product received was not what i paid for
  • Services performed
Reason of review:
Bad Quality/Order processing

Preferred solution: Full refund

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