I received horrible customer service and was threatened with legal action by Cory if I did not delete a negative Yelp review.

Scalp Aesthetics - I received horrible customer service and was threatened with legal action by Cory if I did not delete a negative Yelp review.
I received horrible customer service and was threatened with legal action by Cory if I did not delete a negative Yelp review. I was supposed to receive three sessions to camouflage a scar. The first session did not go well and my "artist" was not confident after the session. My second session was cancelled even though I didn't request it to be officially cancelled. At this point I asked for a full refund of my $1,850 on 12/15. I was told I'll receive a call on Monday 12/18. I did not receive a call on 12/18 and texted Cory about the status of my refund and he replied with a text I still have stating "we can continue this conversation after you take down that yelp review you left I'm sitting next to my risk management and director of operations and they are making the phone to take legal actions about that if not taken down". Again, I have this text saved. I received no call on Monday and no call today (12/19). I called the main line but they are no help. Cory also texted me "it will be sooner than later I don't control that department but you calling leaving notes saying no will call you I am ignoring isn't going to help the cause, please be patient". Help the cause? I'm just trying to get a refund and they are clearly delaying the process. I have both of these texts saved and in my opinion they are highly inappropriate and unprofessional.
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ID
#1164891 Review #1164891 is a subjective opinion of poster.
Location
Rochester, New York
Service
Scalp Aesthetics Scar Camouflage Procedure
Cons
  • Demeanor
  • Refund process
  • General caring about my well being
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1850
Preferred solution
Full refund

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