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SB Macdonald Is absolutely unprofessional

I never slam someone unless they truly deserve it...I am a locally based singer, songwriter and acoustic guitarist . I had UPS'ed my expensive "Parlor Guitar" to this shop for expensive $700 repair. Although, his work has been seen in many books and guitar magazines...And came recommended by a high end guitar company.... I have found that this does not make up for his very arrogant and shallow demeanor on the telephone ... once he had my money that was it, man. No nice guy anymore? I get no phone call with update? On the rare occasions I would call, I could never get a word in edgewise. He would just cut me off and say, "I gotta go." And to boot...doesn't even tell you what he had planned for your guitar. That's when it turned to email with rarely a reply. With only one email reply out of 5 requests. He'd say "it's on my bench right now... yeah liar! All of that would have been graciously accepted because I am a tolerant human being, I understand busy... In Forethought, only if he would have made the guitar sound better, in addition to having the geometry of the instrument right. But, that proved to be futile. He had stated he is a builder acoustic and electric guitars custom for the "artists". But that doesn't make up for a broken fret that he had made worse with an awful muting sound coming from the 5th fret, a pick up system that was installed incorrectly, no hiding of wires or nobs as requested, a hastily designed bridge with incorrect specified material, wrong string size set up with the wrong action, & a tail block that may have to be re-glued I assure you it had NOTHING to do with being damaged in shipping. Seven Hundred is quite a bit of money to be back to square one! NO EXAGGERATION! On top of it he was mean to my Mother who is old a knows nothing of guitars. He mentioned her being obnoxious. She is in her 70's and heartbroken over the whole ordeal. What a ***! He just said he "wanted to get it out of here." and rushed getting it back to me 8 months later. When the Guitar stabilized in 3 months. I should have had the guitar in MAY not August... obviously he sat on it. It is now a month later, I was so stressed that I refused to call SB Macdonalds upon delivery of my guitar because of all of his meanness, lack of customer service and including the fact he had this terrible shipping method of leaving the instrument. I was upset. I am glad I was in town when it arrived because it would have stayed outside. Yes outside folks, in the elements! ... could have been stolen whatever! I consider myself a pro and a nice guy... and I got walked on. Musicians, you have to do your homework, and thoroughly investigate a repair person first. They should have some personality and want to accommodate you! Thanks to Scott here: I am back where I started with the problems of this guitar. Look up his mean responds on YELP and you'll know the guy is shady. I would have stopped there but he wants to keep it going! Now I am on a campaign!!! He chooses Character assassination over appeasement. when I am the guy out 700 dollars. He still gets the free feedback. I'm a nice guy I don't sue. For this, I will indiscriminately choose to slam him and his ilk on the internet forever. Although, I am not one of SB's famous or rich clients, like some of his clients, who backed away from his bizarre behavior. I'm not famous but heck, why should that matter. Thanks SB "Mckee D" for giving me such personalized $#@%-ing service! ______Let's Review________ 1. No Value added 2. Terrible People skills 3. Less than adequate knowledge of repair
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ID
#531433 Review #531433 is a subjective opinion of poster.
Location
Huntington, New York
Reason of review
Poor customer service
Loss
$650
Preferred solution
Give 700 dollars to Seva Foundation so that his soul may be saved. Otherwise voodoo damnation!

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