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Saylors and Co
Satisfaction analysis
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New Reviewer
Saylor's Specialty Foods
I was told about this butcher/prepared food store, the owner makes meals to order and to sell on site. The second time I ordered a lasagna tray I requested a veggie tray. I asked the owner what veggies she put in her lasagna and she listed a number of veggies. She said red/green peppers, onions, squash, zuccini. I asked if she puts mushrooms in her lasagna and she said "I never put mushrooms in my Veggie lasagna". I said great because there are a number of us that do not eat mushrooms so that would work out perfectly. I picked the tray up and had my guests over and as I was serving the first section to get the tray started it was loaded with mushrooms. That would be a treat for those who enjoy them but needless to say a number of us were extremely disappointed. The next day I went to the store to inquire if I by chance was given the wrong tray. The owner was not kind and said that she put down no red peppers. So if I would have stated no red peppers, then I can understand that part of the mix up. What I don't understand is how mushrooms when she says she never uses in veggie trays? She offered no apology or was quite snide. After I left there I spoke with my friend that works in the same towns bakery and told me that her boss was just there delivering a baked order that Saylor's owners placed but because she did not like them in appearance she demanded her money back. So how does a proprietor expect retribution from another but can't offer the same for their mistakes? All could have been forgiven if at the least an apology was extended, not to mention some kind of ownership to her mistake. I continue to discourage my friends and family away from this place since the customer doesn't matter
4 comments
ID
Location
Macungie, Pennsylvania
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Saylors and Co
As an owner of Saylor's we apologized about the mistake. The mistake was made, we are not perfect, I am sorry.
As far as the Baked Items, you have the story competely wrong, you should get your facts straight. The baked items were incomplete and wasn't what was ordered or on time. I did pay for the cookies and still continue to do business with this company frrom time to time. If you want to report me as imcompantent to take an order, fine, but don't start throwing mud when you don't know the facts.
We take pride in our products and service and apologize for the mix up, but we make products from scratch and put in what vegatables are in season.
We pride ourselves with using as much local vendors (just like the bakery) as possible. If you can't have a little appreciation for that that I feel sorry for your unwillingness to have compassion for a local business.
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The order was repeated to me when I placed the order but requesting written documentation is a very good suggestion, especially since they do not offer anything other than your name and number for your order. When I picked the tray up and made payment I asked for the person who made it but was told she was not in the store.
Make sure you see a piece of paper or something in writing or have the person repeat the order back to you - BEFORE PAYING.