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SawStop

SawStop Reviews

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SawStop Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

SawStop 3.0 star rating based on 2 customer reviews. Consumers are mostly neutral. Rating distribution skews unfavorable despite praise for safety technology.

Key Takeaways for Future Customers

  • SawStop reviews highlight the safety technology as a key benefit.
  • Safety system can stop a blade in milliseconds and prevent serious injury.

Negative Feedback / Risk Areas

  • Repeated customer complaints about reaching customer service; callers often asked to leave a message.
  • Concerns about brake replacement frequency and cost if the brake keeps engaging.

Positive Feedback

Customers praise the saw's safety features and performance, citing an instance where the brake prevented a severe finger injury.

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Media from reviews

SawStop - Brake engagement/ after the blade touched my finger
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Jackie J Unw
map-marker Fort Worth, Texas

Brake engagement/ after the blade touched my finger

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - SawStop stopped the blade in about 5 ms after contact.
  • - The safety features prevented serious injury.
SawStop - Brake engagement/ after the blade touched my finger

As I was ripping a board, my right thumb touched the side of the blade, engaged the brake, and stopped the blade and pulled it down underneath the table within 5 ms. I am so happy that I have this saw; I cannot praise this saw enough; it could have been worse.

It could have been the end of my finger.

All I can say is thanks, SawStop, for the technology and the safety features on this saw. Keep up the good work.

Pros:
  • Safety technology
Cons:
  • I have not seen any

User's recommendation: I recommend the SawStop for the Safety technology and the performance of the saw

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Michael P Fvn
map-marker Russell Springs, Kentucky

I keep calling to talk to a human but nobody answers my call just leave a message we might get back with you

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - I called twice and must leave a message; no one answered.
  • - I can't afford this saw if the brake must be replaced often; I just want to talk to someone.

Ive called twice no callers ahead of me but I have to leave a message. What more can I say the parts department pandered and sent me to the coustomer service department but nobody will answer just leave a message.

I cant afford this saw if I have to replace the brake every other day its just to expensive. Like I said I just want to talk to someone

Loss:
$110
Cons:
  • Brake keeps coming on

Preferred solution: Full refund

User's recommendation: I’m not sure what I’d say. I’ve had the saw for 5 years never had a problem till now and I can’t get to help

View full review

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