Joyce W Ssi

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Rip Off Company

Still fighting with TracFONE!!! I have been told so many lies such as your phone is getting ready to be shipped, my phone was shipped, my account is on hold, etc., etc. but my call a few minutes ago was very interesting and infuriating. I demanded to know where my replacement phone was and was told TracFone is waiting for a shipment. I was irate and told the customer service person I didnt believe him. His next reply really angered me. He told me they are having trouble keeping up with orders because, ready for this, they are giving out thousands of free phones everyday. I exploded and yelled, Youre giving out free phones to all the illegal border crossers and to just about anyone else who wants one, and they get them within a day or two. I paid for my phone and cant even get a replacement after 3 weeks. He apologized, and I hung up! Actually, I think his statement was a slip of the lips or he just didnt give a damn. TracFone Customer Service are three words that should not be linked together.
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  • Plenty

Preferred solution: Full refund

User's recommendation: Stay away

1 comment

Hi this is Alex from TracFone Wireless. We really do apologize for the inconvenience you have encountered with our service.

It's not really the way we want to serve you. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Please chat with us using this link https://***/support/contact, or call us at 1-877-430-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.


Never again!!!

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They sent me a locked AT&;T phone and when I returned it for a refund, (could not get it to work after 4 hours with a Tracfone tech) they charged me $128 for a restocking fee. From now on I will buy my phones elsewhere
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Preferred solution: Full refund

Sadira Kpg

Tracfone SCAM. Buyer Beware!

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If you google tracfone, this company saveontracphonedotcom comes up with a website that looks just like tracfone’s website. i ordered a sim and 45$ phone card in April. The card number I received was invalid. I challenged through paypal and was emailed with another number to use. this number did not work either but then my window to challenge through paypal had closed and phone calls and emails to the company have been completely ignored.
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Reason of review:
Bad quality

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