Andreia Tyt

On-Line Merchant Does Not Play Fair

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This merchant sent me a defective item. He asked me (via email) to return the item to him and he shipped me a replacement that was fine. He refused to reimburse me for the cost of sending back the defective item to him - he stated that his return policy says that buyers must stand the cost of returning an item. (True). However, he is an E Bay seller (this order was done through E Bay) and E Bay's policy clearly states that in the case of a defective item the seller must stand the return cost, regardless of the seller's published return policy. He insists he was not responsible for buyer's return shipping costs.
View full review
Loss:
$16
Pros:
  • Promt response to communications
Cons:
  • Weaseling on return shipping
Reason of review:
Poor customer service

Preferred solution: I do not want a refund, I just want other buyers to know they will be dealing with a merchant who cannot be trusted

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Art for Your Home Not Museums

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Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

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