New Reviewer

On-Line Merchant Does Not Play Fair

This merchant sent me a defective item. He asked me (via email) to return the item to him and he shipped me a replacement that was fine. He refused to reimburse me for the cost of sending back the defective item to him - he stated that his return policy says that buyers must stand the cost of returning an item. (True). However, he is an E Bay seller (this order was done through E Bay) and E Bay's policy clearly states that in the case of a defective item the seller must stand the return cost, regardless of the seller's published return policy. He insists he was not responsible for buyer's return shipping costs.
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ID
#829896 Review #829896 is a subjective opinion of poster.
Pros
  • Promt response to communications
Cons
  • Weaseling on return shipping
Reason of review
Poor customer service
Loss
$16
Preferred solution
I do not want a refund, I just want other buyers to know they will be dealing with a merchant who cannot be trusted

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