Mauricio Jgc
map-marker Jacksonville, Florida

I received a spoiled pie and they are refusing to replace it.

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I received a pecan pie as a gift from a friend and it was spoiled in shipping and smelled bad when I opened the shipping container. I called to report the spoiled pie and they refused to replace it.
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map-marker Slagle, Louisiana

Damaged order

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Package was received damaged upon arrival. Bought for a valentine gift. Tried to contact customer service and got voicemail.
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map-marker Chicago, Illinois

QVC Waitlist for Coconut Cake

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Was contacted on day 2 to place an order and received a discount on the order.
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User's recommendation: Contact pissed consumer

jeannejohnson j
map-marker Atlanta, Georgia

Too much salt !!!!!!!!!!!

for the new year holidays, i ordered (i) tin of the nut sampler, #1540, it was so loaded with salt that eat the wonderful nuts, one first had to get rid of the was really too, too, too much!!!!! i also ordered (I) time of english toffee which as always super good. but, please forget the salt!!!!!!!!! other wise i'll order like I have been doing for the past few years. Thank you. Jeanne johnson 13956 Leadwell st., van nuys, calif. 91405 these two orders were delivered after Jan. 1st as i had requested. The orders from Savannah Candy is always welcome in my home and are good gifts for my dentist buddies.
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Sharon F Ofc
map-marker Columbia, South Carolina

Savannah Candy Kitchen

Simply BEWARE. Their delicious popcorn destroyed a tooth which even abscessed costing me my Christmas. The financial damages will eventually be around $6,000.00 minimum after the temporary cap, abscess, root canal, several dental professionals, and a permanent crown. The destructive kernels were unpopped and embedded in popped corn where we couldn't see them. The tin was full of kernels, but the ones embedded were the dangerous one since there was no way to know they were there. I still have a ziplock bag of them I'm holding for the future if I sue. They know they did it; yet, their insurance company and CNA denied the claim before my dentist and endodontist even filed it. The way they handled it was totally unethical. Their local agent even gave me his word he'd help (which he did not), so we know what his word is worth now. Dealing with CNA, save your time and have an intelligent conversation with your cat. The company is Savannah Candy Kitchen (located in several areas) and
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I responded to the one comment, but don't have time to any future. My purpose here is to simply say BEWARE as it was an extremely expensive misfortune with repercussions at a very sad time of year for it to happen, and the company (and insurance) handled it poorly.

Yes, they do have truly divine sweets I'd eat often if I ate sweets, but don't have enough hours in the day to exercise them off. I'm lucky to get in an hour 3 days per week at the health club just to stay fit and feel good. No doubt, their sweets are great. They damaged me though and again, handled it poorly. They should have accepted responsibility.

As I've told them, I'm sanctimoniously honest and not out to get anything from anyone other than the truth and fair treatment. If I was out to get someone, I'd have quit my job years ago very wealthy when covered in gasoline at the number one wholesale club due to a faulty pump that sprayed out gasoline prior to me pressing the handle; yet, I didn't even sue them - simply had them replace my shoes and shorts (which they did with a sigh of relief I'm sure).

Savannah Candy Kitchen did more damage than I'll even post; yet, they know, so again, simply BEWARE.

Thanks, and I'm through with my post and responses.

Have a great year all!

reply icon Replying to comment of Guest-414758

I wish that I had some Savannah's candy. it sounds delicious.


At the age of 59, I've had plenty of popcorn in my life (even my own divine caramel corn which is a pain to make and really not as good as theirs); yet, I've never had any damage (and certainly never had the deception of the insurance agencies and total lack of empathy of the owners) because these kernels were embedded in popped corn. I agree, popcorn is a risk; yet, when a product is sold to be eaten, and damage occurs, they are responsible unless some fool eats the kernels they see.

Otherwise, it would be like going to a highly rated restaurant and getting food poisoning which could always be the risk you take, but not what should be expected nor accepted ... : )

Also, the irony is that CNA said the same: With popcorn you have that risk, and then said they didn't accept that the kernels did it, so which is it ?

Their script was a bit off there. Like I said, beware and don't bother talking to CNA w/o an attorney.



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