Sash Bag
Sash Bag Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sash Bag has 1.0 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Are comfortable and lightweight crossbody bags, Easily accessible product, I have several sash bags and love them.
Cons: Extraordinarily slow delivery company is uncommunative they seem to be dodging inquiries about shipping dates, Non-responsive and poor customer service, Will take forever to get your sash bag.Recent recommendations regarding this business are as follows: "Don't buy from this company!", "I don't think that i will be giving this company any of business", "DO NOT order online!", "Not for pre-orders not for any special orders only for their typical bags", "Do not accept manufacturer/shipping delay excuses".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sash Bag has 1.0 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Are comfortable and lightweight crossbody bags, Easily accessible product, I have several sash bags and love them.
Cons: Extraordinarily slow delivery company is uncommunative they seem to be dodging inquiries about shipping dates, Non-responsive and poor customer service, Will take forever to get your sash bag.Recent recommendations regarding this business are as follows: "Don't buy from this company!", "I don't think that i will be giving this company any of business", "DO NOT order online!", "Not for pre-orders not for any special orders only for their typical bags", "Do not accept manufacturer/shipping delay excuses".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Portland, Oregon
Checking on missing item
Missing item, initially missing from original order. Was told it would be sent.
I received a duplicate of the strap that came with the 1/3 sash I received. I inquired & was told the printed strap would be sent. I have not received any further information. My account does not show that any item is in the process or being sent.
Ive done the chatbot & sent an email.
I get return emails that my requests have been received & that I would receive a response but I have received no further contact. I would just really like someone to respond to my concerns & send me the correct strap that I originally ordered.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
I would give them a zero star at this moment. I was a loyal customer until it took over 18 months for me to get my sash bag.
They never indicated they were in trouble financially. They have sales after sales and I fell into it again. I've been waiting for a bag now for almost 1 year. I ordered two half sash bags and because of the weight, I was trying to cancel my order.
I was convinced by customer service to hold off because the bags were coming. While waiting to get one of the two sash half bags, I got an email from Carla telling me that the crossbody straps were made short. I would receive a new one in about a week after I received my first sash bag. I received one of my sash bags about 3 months ago, but I can't use it because the strap is too short.
I wrote back to Carla and told her I just wanted a refund and I would return the bag. That was the last I've heard from them. I've been writing to them every 2 to 3 weeks and I'm not getting any response.
Buyers beware! Don't fall into the same trap as I did.
- Are comfortable and lightweight crossbody bags
- Will take forever to get your sash bag
Preferred solution: Full refund
User's recommendation: Don't buy from this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Ship dates
Orders numbered 167349 of 4/14/2024 and 213082 of 3/11/2025 have not shipped as of this date, 10/10/2025. Sash Bags customer service phone number, listed on their website, appears to be out of service.
Numerous attempts to get shipping dates on orders placed 18 months and 7 months ago have been made. I have never received shipping dates on either order.
- I have several sash bags and love them
- Extraordinarily slow delivery company is uncommunative they seem to be dodging inquiries about shipping dates
Preferred solution: Deliver product or service ordered
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Poor service
Poor, still don't have response to estimated arrival or refund. Cannot get ahold of anyone for help.
Checking on status of order
I never received the product..I got something saying that product was being prepared for shipping and it never was shipped
I never received the product..I got something saying that product was being prepared for shipping and it never was shipped
Noone has gotten back in contact with me
I wanted to know what happened to my item, did they send it off, or say something
User's recommendation: I don't think that i will be giving this company any of business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Complaint Lawsuit
I find Sash Bag customer service to be less than sub-par, it is actually neglectful in their inability to be non-responsive to a customer that has paid for an item, while they're able to be actively engaging in marketing on QVC and/or HSN while continuing to sell their Sash Bag products. Not only do I what a FULL REFUND, I also will seek additional damages for the pain and suffering I've endured due to their lack of professionalism.
After no satisfaction, I have sent two recent emails requesting that I be fully refunded in the amount of $244.43.
They still have not returned any calls or responded to my emails since March 14, 25 besides receiving their auto-bot generated email response, in which I have informed them of my plans to move forward with legal action. Due to Sash Bag continuing to market, advertise, and sell their product without compensating me for my purchased item and negligence in providing the requested refund.
- Easily accessible product
- Non-responsive and poor customer service
Preferred solution: Full refund
User's recommendation: Do not accept manufacturer/shipping delay excuses
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy wife ordered 15 months ago, yet no bag has been shipped. Calls to every customer service phone number we've found results in "Verizon cannot complete your call...."
Product not shipped. Customer Service department is incommunicado. Phone calls result in "Verizon cannot complete your call ..."
User's recommendation: DO NOT order online!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting a year for a bag is unreasonable
Ordered a special order Paisley bag said it would come within a couple of months. It has been over a year and no one will answer. My question has been shipped.
User's recommendation: Not for pre-orders not for any special orders only for their typical bags
Have not received the Aurora Beaurealis bag ordered in January 2025
The phone number would not go through!
I need to know the status of my bag I ordered back in January 2025!
Penny Schoenrock
Penwaduke@***.com
956-243-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder terrible customer service and shipping
Three weeks to ship in stock merchandise. No response to email no phone contact. Disputing purchase with credit card!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOn 12-2-2024 ordered 3 purses long story short they discontinued one of them so they refunded my money for the one purse & said they would send the other two I ordered & paid for after three e-mails
After 4 e-mails & numerous calls I still have not received my two purses but the company sure got their money poor way to treat a repeat or any customer!!!
Paid for two purses NEVER received them sent three e-mails to Sash still never received my purchases
User's recommendation: I loved my purses but the company needs to do what is right & respond to their customers in a timely manner & send them what they paid for!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t receive my Sash bag
There is no person to talk to about my situation, and they give a wrong phone number when you call. I chatted with someone online who wanted all of my credit card information first before they would help me, which sounds like a big scam to me!
So, I'm out one Sash bag, which is basically out $200.00! I'm not very happy at all!
User's recommendation: Don’t shop for this product online!
Order #181407 from live sale 6/2024
No one got back to me.
Never received my order from the live sale. Love the bags as I do have others. Just want my half sash that I ordered.
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Hey Lisa, it sounds like you might have the wrong contact information, we'd never request credit card information! Our Customer Service Manager's email address is bff@***.com, please reach out to her so she can help!
Lisa, Were you actually able to get a hold of someone? If so, would you kindly forward the contact information to us? Thanks in advance!