Awesome birthday party!

Just held a birthday party here for my 6 year old with 15 of his friends. All the kids had an amazing time. The owner and his assistant were fantastic. They kept the kids fully occupied and having a great time and really made my little guy feel special - even getting him to break a board with his foot and then giving it to us to frame. They also gave us a great deal on the price - 2.5hours of organized play and party time for much less than other places. Really fantastic. I highly recommend this place to any parent looking for a fun and empowering event for this child.
View full review
ID
#1035764 Review #1035764 is a subjective opinion of poster.
Location
Ottawa, Ontario
Service
Saroughi Martial Arts Party Entertainment
Reason of review
Good customer service

Horrible customer service

They said on the phone equipment was provided, I showed up and they wanted me to pay for it. Then, when I protested they said to e-mail the owner, lied to me about the owner's name (who was actually present at the scene, but sent one of his employees to fight his battles: how ironic, a master of martial arts sends someone else to fight his battles!) and when I realized that, they just outright refused to serve me (after making me wait for 40 minutes). I have honestly never seen this before. THE WORST CUSTOMER SERVICE EVER! And then I wanted to post some reviews and stumbled upon a sexual assault charges against Sam (there were articles all over the place - google it)! Sam was the Master who sent other people to fight his battles!
View full review
3 comments
#1621600

Terrible customer service. Narcissistic and racist

#1585480

He was charged! Police wouldn’t charge him without evidence.

He’s a money grabber. Very unprofessional and unethical in his facility!

#1275301

the charges were lifted and debunked.

google it !

View more comments (2)
ID
#477547 Review #477547 is a subjective opinion of poster.
Location
Ottawa, Ontario

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article