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Sanuk

Sanuk

www.sanuk.com
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2.0 out of 5
Based on 2 reviews from registered users.
2.0
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2 rated reviews | Is this your business?
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Sanuk Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Sanuk has a 2.0 star rating from 2 reviews and overall sentiment is negative with customers mostly dissatisfied about service and pricing.

Positive Feedback

Products are described as good and sandals or yoga mats meet expectations when delivered intact.

Negative Feedback / Risk Areas

  • Frequent Sanuk customer complaints about poor customer service and lack of a live agent.
  • Issues with missing tracking number and delivery errors.
  • Refund requests and slow responses on order problems.

Key Takeaways for Future Customers

  • Check Sanuk reviews and confirm tracking before purchase due to delivery and refund risks.
  • Expect higher price level and plan for potential customer service delays.
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Media from reviews

Sanuk - Defect in sandal
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Anonymous
map-marker Doylestown, Pennsylvania

Can't find tracking number

I order hot confirmation shipping UPS with no tracking number. I'd like to track it myself so you get one???

S125575. Janice Van Horn

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Kim H Olb

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 Verified Reviewer

Can I get my refund back for the yoga mat 2

Im trying to get my refund back or I need you guys to send me my order please text me back or email me back my email kimhendershot009@***.com

Loss:
$78

Preferred solution: Full refund

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Hether Kpc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Poor customer service

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2.0
AI Highlights
  • Package delivered to Ohio instead of my Delaware address.
  • No customer service phone number or reply to emails; I am out $65 with no shoes.

My package was delivered to an address in Ohio, instead of where I live in Delaware. Im so frustrated that there is no phone number to contact customer service and I have had no reply to 2 emails sent to them. So now Im out of $65 and no shoes.

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Patti P Vpl

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 Verified Reviewer

Defect in sandal

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2.0
AI Highlights
  • Customer service is hard to reach.
  • Sandals arrived two weeks ago.
  • The right strap is defective and longer.
  • I wore them about 15 minutes.
Sanuk - Defect in sandal

Having a very difficult time trying to speak to customer service. I received sandals 2 weeks ago.

The right sandal apparently has a defective strap. One side is longer than the other.

I've worn them for about 15 minutes. I do not have the order number, but the order was processed by my bank on April 17th.

Loss:
$41
Pros:
  • Good product
Cons:
  • Customer service
  • I want a live agent

Preferred solution: Exchange

User's recommendation: Nor sure until I hear back from company

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1 Thank you

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