SANTORO London
SANTORO London Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SANTORO London has a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied, advising "Keep away from this store" and "Avoid at all costs."
Positive Feedback
No positive feedback appears in the available reviews; customers report no satisfactory resolutions.
Negative Feedback / Risk Areas
- Repeated refusals to accept returns and process refunds after tracked parcel attempts, a central SANTORO London customer complaints theme.
- Poor or nonexistent customer service responsiveness to phone and email queries.
- High price level reported relative to service and product support, and issues with mail order returns.
Key Takeaways for Future Customers
- Check SANTORO London reviews before purchase and consider delivery/return risks for expensive items.
- Document tracked returns and expect potential disputes over refunds and exchanges.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SANTORO London has a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied, advising "Keep away from this store" and "Avoid at all costs."
Positive Feedback
No positive feedback appears in the available reviews; customers report no satisfactory resolutions.
Negative Feedback / Risk Areas
- Repeated refusals to accept returns and process refunds after tracked parcel attempts, a central SANTORO London customer complaints theme.
- Poor or nonexistent customer service responsiveness to phone and email queries.
- High price level reported relative to service and product support, and issues with mail order returns.
Key Takeaways for Future Customers
- Check SANTORO London reviews before purchase and consider delivery/return risks for expensive items.
- Document tracked returns and expect potential disputes over refunds and exchanges.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tracked parcel for refund has been rejected twice by the Santoro Milan London
- Suit £269; colour unsuitable; returned for a refund.
- Two returns arrived back; no refund issued.
- No customer service; phone or email responses.
my son bought suit £269 and it was unsuitable colour so he returned it for a refund. Twice it has been returned to us and no refund.
Do not buy here. No one will answer a phone, No one will reply to email. No customer service. No one to help.
It has cost £18 in postage to return the parcel by tracked service twice and it is just sent back. we cannot go back to London to return it. We retruned it within 14 days, not is is over three weeks of being posted back and forth. Rotten service.
Mr Singh signed for it at the mail order department so they have the suit and they have the money 2 x £269 and my son has no suit.
They refuse to refund. They refuse to contact us. They have stolen the suit. They said no refunds only exchange.
we have not even been offered exchange. What to do please
User's recommendation: Keep away from this store
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
The shop will not refund or accept returns
- £269 suit bought at Santoro Milan London; returned unworn within 14 days; delivery £11 and £7 returns refused; no refund.
Santoro London is not the same as Santoro Milan but both in the same Oxford Street as eachother.I took legal advice and was advised to write to santoromilanclothing@***.com an if I had no luck to write to the ombudsman for dispute resolution.I had a reply to say they received the suit and we can see the parcel was signed for.However they keep the suit value £269 and they keep my son's money £269. They say only mail order is refundable not shop.Do NOT buy from the shop or you can only exchange.
We are waiting for a fair resolution for my son who has no suit at all. There are no grey suits at Santoro Milan.
My son bought suit at Santoro Milan London.
It was unsuitable for use for job interviews, weddings, funerals, formal occasions and was light beige fashion suit.
He paid £269.
We do not live in London so returned it to the postal address within 14 days unworn with tags.
It cost £11 special tracked delivery but it was refused (see image)
We sent it to the mail order returns HQ costing (£7) but I see they have refused it there too.
We cannot return and cannot get refund. My son has been cheated.
A
- It is a con you cannot get refund nor return
Preferred solution: Full refund
User's recommendation: Avoid at all costs. They will not refund or accept parcels
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