Skip to content
  • Login
Santiago Mexican Restaurant

Santiago Mexican Restaurant

eatatsantiagos.com
What is your customer experience with Santiago Mexican Restaurant?

Santiago Mexican Restaurant Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Santiago Mexican Restaurant has 2.8 star rating based on 3 customer reviews. Consumers are mostly neutral.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Beware of the staff, they don't care AT ALL", "Clearly not to go to fort lupton for any reason whatsoever those people", "The food is great service is lacking", "The food is good I go here often".

  • Review authors value the most Location and Website. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.

View full overview ›
Barbara B Eby

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint about the horrible staff at the restaurant on Havana

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 22, 2024

It was the most humiliating experience I have EVER had at a restaurant. They act like it was my fault.

If the woman could have taken a minute to help me, she just wanted to blow me off. That really was a catalyst for *** Me off. Then she says something in Spanish and yells RUDE to the guy that is handling the orders. So immediately the guy gives me the most hateful attitude and was waiting for me to come over, so I did and YELLS across whole restaurant and says I'M WORKING ON IT.

SO I LEFT and here he comes and hatefully gives me my money back. NEVER HAVE I EVER BEEN TREATED LIKE THAT. IT WAS THE most disgusting situation I have ever been in. It was the Santiagos on Hampden by the Walmart.( Hampden and Dayton) That guy didn't even ask what happened, cause he didn't want to hear my side.

So BEWARE.

THEY DONT WEAR NAME TAGS. HOW CONVENIENT.

Original review Oct 19, 2024
We thought the Santiagos on E. 6 was closed because every time we called, it was rerouted to the one on Havana.

When I went in, I gave them the name for breakfast burritos. She walks back to the kitchen and comes and says it must be at another location. I asked for another store, and she says we have 50 locations. She didn't try to help me at all.

Then she says something in Spanish and yells, 'RUDE'. I was going to go ahead and buy a dozen, so the guy in the back is looking at me with this evil look and was actually waiting for me to go up there and he yells, 'I'm working on it'. He didn't ask me what the problem was. So I left and here he comes, hatefully giving me the money back.

It was the most disgusting, horrible service I have ever gone through.

I will never go back there, and I warn people to beware of their staff. They don't care about their customers at all.
View full review
Cons:
  • Staff

Preferred solution: I just want people to beware of the staff. THEY ARE HORRIBLE. VERY DISGUSTING SERVICE

User's recommendation: Beware of the staff, they don't care AT ALL

Robert L Yjv
map-marker Pharr, Texas

After what I experienced in fort lupton Colorado at your Santiago's I can't even give you one star I would suggest if you want to resolve this to give me a phone call at 720-727-**** I would love to l

There's a problem with your fort lupton location I would like to discuss it with somebody because their attitudes over there are a little bit concerning can somebody please give me a phone call back 720-727-**** I inform them on a discrepancy on an o

View full review

User's recommendation: Clearly not to go to fort lupton for any reason whatsoever those people

Jeffery D Mkd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Colorado Springs, Colorado

Rude employ

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

As I entered the 72nd and Vasquez location during business hours I was told I couldn't order inside because of no money in that register I said I was on a motorcycle I was told I can walk through the drive through which I found confusing but I did he took my order He wouldn't tell me his name clearly when I asked no one in the store would tell me either I made a mistake on my order He refused to change it for me extra jalapeños is all on my chili cheese fries then I noticed he rang my order on the very register that I was told was the reason I couldn't order inside I asked him why he was treating me so *** he said I'm not that's when I called corporate then another employ decided to get involved telling me he is the manager when he saw it all happen and said nothing till I said I have corporate on the phone.

View full review

User's recommendation: The food is great service is lacking

Jeffery D Mkd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Colorado Springs, Colorado

Rude employ

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I entered the store during buisiness hours the kid at the front immediately told me I couldn't order inside I informed him that I was on a motorcycle he said I could walk through the drive through so I did I got to the window and ordered I made a mistake on my order and tried to tell him he said I already rang up the order and refused to change it. I also noticed that he rang up my order on the register he said he couldn't use cause it had no money in it which it did I called corporate office then the manager got involved so I let it go but the experience was terrible and my grandson had to witness this also I love the food since my chemotherapy your half and half smothered burrito is sometimes all I want to eat and this location is only a couple miles from me.

View full review

User's recommendation: The food is good I go here often

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article