Santiago Mexican Restaurant

We thought the Santiagos on E. 6 was closed because every time we called, it was rerouted to the one on Havana.

When I went in, I gave them the name for breakfast burritos. She walks back to the kitchen and comes and says it must be at another location. I asked for another store, and she says we have 50 locations. She didn't try to help me at all.

Then she says something in Spanish and yells, 'RUDE'. I was going to go ahead and buy a dozen, so the guy in the back is looking at me with this evil look and was actually waiting for me to go up there and he yells, 'I'm working on it'. He didn't ask me what the problem was. So I left and here he comes, hatefully giving me the money back.

It was the most disgusting, horrible service I have ever gone through.

I will never go back there, and I warn people to beware of their staff. They don't care about their customers at all.

As I entered the 72nd and Vasquez location during business hours I was told I couldn't order inside because of no money in that register I said I was on a motorcycle I was told I can walk through the drive through which I found confusing but I did he took my order He wouldn't tell me his name clearly when I asked no one in the store would tell me either I made a mistake on my order He refused to change it for me extra jalapeños is all on my chili cheese fries then I noticed he rang my order on the very register that I was told was the reason I couldn't order inside I asked him why he was treating me so *** he said I'm not that's when I called corporate then another employ decided to get involved telling me he is the manager when he saw it all happen and said nothing till I said I have corporate on the phone.

I entered the store during buisiness hours the kid at the front immediately told me I couldn't order inside I informed him that I was on a motorcycle he said I could walk through the drive through so I did I got to the window and ordered I made a mistake on my order and tried to tell him he said I already rang up the order and refused to change it. I also noticed that he rang up my order on the register he said he couldn't use cause it had no money in it which it did I called corporate office then the manager got involved so I let it go but the experience was terrible and my grandson had to witness this also I love the food since my chemotherapy your half and half smothered burrito is sometimes all I want to eat and this location is only a couple miles from me.