This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Resolved: I am mohamed Bashir Ibrahim I am in Nairobi from Kenya I am customer from Santander bank online i have accoun online this banking Santander

4.0
Santander Corporate Banking - I am mohamed Bashir Ibrahim I am in Nairobi from Kenya I am customer from Santander bank online i have accoun online this banking Santander
Santander Corporate Banking - I am mohamed Bashir Ibrahim I am in Nairobi from Kenya I am customer from Santander bank online i have accoun online this banking Santander
Santander Corporate Banking - I am mohamed Bashir Ibrahim I am in Nairobi from Kenya I am customer from Santander bank online i have accoun online this banking Santander
Santander Corporate Banking - I am mohamed Bashir Ibrahim I am in Nairobi from Kenya I am customer from Santander bank online i have accoun online this banking Santander
Update by user Oct 03, 2021

Company fixed the issue and I have been provided with settlement agreement.

Original review posted by user Sep 10, 2021
I am Mohamed Bashir Ibrahim please an please help me I Am in Kenya I am within my money I don't have any information please help me
View full review
Comment
Helpful 0 Not helpful 0
Report
Resolved
ID
#2859178 Review #2859178 is a subjective opinion of poster.

Santander Bill Pay paid the wrong account

1.0
I used Bill Pay on line to pay my American Express bill. Although my Bill Pay account shows that payments were made to the right account for 2 months, they were sent to my Santander Visa account instead. I did not know this until a statement arrived from the Visa account showing 2 payments for the exact amounts that were supposed to go to American Express. I called and was issued a refund and I made another payment to my American Express account using a different payment method. In the meantime, American Express reported my account as delinquent two months in a row. This caused a 40 point drop in my credit score. Santander refuses to send a letter to the credit bureau because they say the mistake was my fault. Their two main reasons: that I listed the payee as Fia Credit services instead of American Express and used the wrong address. When I deleted that account and re-entered it, Bill Pay said that it would supply the address because they had a relationship with Fia Credit services. On my bill, it states to make and mail payments to Fia Credit services so that is what I have always done. Santander used to use Fia Credit services to handle their own Visa account so they should know how it works. I obtained a copy of my credit report. It showed my American Express account as "Unsatisfactory". I wrote a letter of explanation about that and some errors in the report. Yesterday, I received an updated report and the account is still listed as Unsatisfactory. To me, Santander Bill Pay is unsatisfactory and I am looking for a new bank and considering calling my lawyer.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#542742 Review #542742 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Santander should take responsibility for their mistake and write a letter to the credit bureau involved

Companies Similar to Santander Corporate Banking

California Psychics reviews and complaints

California Psychics

3.0
2 Reviews

“Psychic Nancy - bad advisor. This woman that she is identifying se woman with a gift, is NOT an advisor....“
CIC Credit Monitor reviews and complaints

CIC Credit Monitor

0.0
2 Reviews

“Yes, I would like to understand why I am being deducted from your company of $9.00 to the amount of...“
NASA Federal Credit Union reviews and complaints

NASA Federal Credit Union

1.0
4 Reviews

“I’ve been a happy client of NASAFCU for over 10 years, but I’ve become extremely disappointed with them...“
Airimba Wireless reviews and complaints

Airimba Wireless

0.0
2 Reviews

“Not only are there connections about the equivalent speed of dial-up (on a good day), but they...“
See more Banks Businesses ›

Brands Related to Santander Corporate Banking

logo

Santander Consumer Usa

1.4
1340 Reviews

“I was laid off in 2008. Just to stay afloat, I took a job working at a movie theater. As a result of the...“
logo

Roadloans

1.9
88 Reviews

“I got on line because I wanted a loan for a car I got preaproved but your company I need to know if I...“
logo

Santander UK

1.9
12 Reviews

“Good afternoon, i live in Spain and have been here 17 years. I have a spanish bank account and pay my...“
logo

Santander

1.1
7 Reviews

“Every time I call I get hung up on. No one will answer the phone. I paid my bill on may 4th. However you...“
See all related companies

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article