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Santander Corporate Banking

Santander Corporate Banking

www.santandercb.co.uk
What is your customer experience with Santander Corporate Banking?

Santander Corporate Banking Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Santander Corporate Banking has 2.5 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Find another bank".

Media from reviews

Santander Corporate Banking - I am mohamed Bashir Ibrahim I am in Nairobi from Kenya I am...
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Therese B Zfe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saugus, Massachusetts

Extremely poor customer service

I have been trying to set up an appointment to have my security box opened due to a lost key for over a month. The lack of response and complete disregard of customer service is appalling.

I will be switching my mortgage over to citizens bank!! I will never open an account with this bank again nor will my family!

Therese Bova

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User's recommendation: Find another bank

Resolved
Arlyce Czx

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Verified Buyer
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Verified Reviewer

Resolved: I am mohamed Bashir Ibrahim I am in Nairobi from Kenya I am customer from Santander bank online i have accoun online this banking Santander

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Santander Corporate Banking - I am mohamed Bashir Ibrahim I am in Nairobi from Kenya I am...
Contains 3 confidential files for company representatives
Updated by user Oct 03, 2021

Company fixed the issue and I have been provided with settlement agreement.

Original review Sep 10, 2021

I am Mohamed Bashir Ibrahim please an please help me I Am in Kenya I am within my money I don't have any information please help me

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Anonymous

Santander Bill Pay paid the wrong account

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I used Bill Pay on line to pay my American Express bill. Although my Bill Pay account shows that payments were made to the right account for 2 months, they were sent to my Santander Visa account instead. I did not know this until a statement arrived from the Visa account showing 2 payments for the exact amounts that were supposed to go to American Express. I called and was issued a refund and I made another payment to my American Express account using a different payment method.

In the meantime, American Express reported my account as delinquent two months in a row. This caused a 40 point drop in my credit score. Santander refuses to send a letter to the credit bureau because they say the mistake was my fault. Their two main reasons: that I listed the payee as Fia Credit services instead of American Express and used the wrong address. When I deleted that account and re-entered it, Bill Pay said that it would supply the address because they had a relationship with Fia Credit services. On my bill, it states to make and mail payments to Fia Credit services so that is what I have always done. Santander used to use Fia Credit services to handle their own Visa account so they should know how it works.

I obtained a copy of my credit report. It showed my American Express account as "Unsatisfactory". I wrote a letter of explanation about that and some errors in the report. Yesterday, I received an updated report and the account is still listed as Unsatisfactory. To me, Santander Bill Pay is unsatisfactory and I am looking for a new bank and considering calling my lawyer.

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Reason of review:
Poor customer service

Preferred solution: Santander should take responsibility for their mistake and write a letter to the credit bureau involved

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