Santander Corporate Banking Reviews
Santander Corporate Banking Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Santander Corporate Banking has a 4.5 star rating based on 1 customer review and consumers are mostly satisfied; recent recommendation reads "Find another bank".
Positive Feedback
Customers note the high star rating in Santander Corporate Banking reviews and a refund was issued after a Bill Pay mistake, indicating some resolution on billing and refunds.
Negative Feedback / Risk Areas
- Poor customer service responsiveness for urgent requests and appointment scheduling.
- Bill Pay errors misdirected payments, resulting in credit report impact and disputes over responsibility.
- Account access and communication problems for remote customers seeking help.
Key Takeaways for Future Customers
- Monitor Bill Pay closely and keep payment records when using online services.
- Document all customer service contacts and request written confirmations for refunds.
- Consider alternatives if prompt support is critical given recurring Santander customer complaints about service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Santander Corporate Banking has a 4.5 star rating based on 1 customer review and consumers are mostly satisfied; recent recommendation reads "Find another bank".
Positive Feedback
Customers note the high star rating in Santander Corporate Banking reviews and a refund was issued after a Bill Pay mistake, indicating some resolution on billing and refunds.
Negative Feedback / Risk Areas
- Poor customer service responsiveness for urgent requests and appointment scheduling.
- Bill Pay errors misdirected payments, resulting in credit report impact and disputes over responsibility.
- Account access and communication problems for remote customers seeking help.
Key Takeaways for Future Customers
- Monitor Bill Pay closely and keep payment records when using online services.
- Document all customer service contacts and request written confirmations for refunds.
- Consider alternatives if prompt support is critical given recurring Santander customer complaints about service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Extremely poor customer service
- - Therese Bova can't get a security box appointment for over a month after losing the key; poor response and intent to switch mortgage to Citizens Bank.
I have been trying to set up an appointment to have my security box opened due to a lost key for over a month. The lack of response and complete disregard of customer service is appalling.
I will be switching my mortgage over to citizens bank!! I will never open an account with this bank again nor will my family!
Therese Bova
User's recommendation: Find another bank
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I am mohamed Bashir Ibrahim I am in Nairobi from Kenya I am customer from Santander bank online i have accoun online this banking Santander
Company fixed the issue and I have been provided with settlement agreement.
I am Mohamed Bashir Ibrahim please an please help me I Am in Kenya I am within my money I don't have any information please help me
Santander Bill Pay paid the wrong account
- - Bill Pay sent AmEx payments to Santander Visa for 2 months.
- - AmEx shows 2 delinquent months and a 40 point drop.
I used Bill Pay on line to pay my American Express bill. Although my Bill Pay account shows that payments were made to the right account for 2 months, they were sent to my Santander Visa account instead. I did not know this until a statement arrived from the Visa account showing 2 payments for the exact amounts that were supposed to go to American Express. I called and was issued a refund and I made another payment to my American Express account using a different payment method.
In the meantime, American Express reported my account as delinquent two months in a row. This caused a 40 point drop in my credit score. Santander refuses to send a letter to the credit bureau because they say the mistake was my fault. Their two main reasons: that I listed the payee as Fia Credit services instead of American Express and used the wrong address. When I deleted that account and re-entered it, Bill Pay said that it would supply the address because they had a relationship with Fia Credit services. On my bill, it states to make and mail payments to Fia Credit services so that is what I have always done. Santander used to use Fia Credit services to handle their own Visa account so they should know how it works.
I obtained a copy of my credit report. It showed my American Express account as "Unsatisfactory". I wrote a letter of explanation about that and some errors in the report. Yesterday, I received an updated report and the account is still listed as Unsatisfactory. To me, Santander Bill Pay is unsatisfactory and I am looking for a new bank and considering calling my lawyer.
Preferred solution: Santander should take responsibility for their mistake and write a letter to the credit bureau involved
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