Santa Fe BMW
Santa Fe BMW Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative sentiment: Santa Fe BMW reviews describe a severe service failure where a repair allegedly led to engine destruction and poor customer service after towing and return.
Key Takeaways for Future Customers
- Expect to verify repairs before long trips and document service work in case of disputes.
- Consider requesting written guarantees and clear communication from service advisors.
Negative Feedback / Risk Areas
- Reports of incomplete or hurried repairs resulting in oil loss and engine damage.
- Allegations of lack of ownership from staff and poor follow-up after a catastrophic failure.
Positive Feedback
There are no positive comments in the cited review; Santa Fe BMW customer complaints center on repair quality and follow-up.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative sentiment: Santa Fe BMW reviews describe a severe service failure where a repair allegedly led to engine destruction and poor customer service after towing and return.
Key Takeaways for Future Customers
- Expect to verify repairs before long trips and document service work in case of disputes.
- Consider requesting written guarantees and clear communication from service advisors.
Negative Feedback / Risk Areas
- Reports of incomplete or hurried repairs resulting in oil loss and engine damage.
- Allegations of lack of ownership from staff and poor follow-up after a catastrophic failure.
Positive Feedback
There are no positive comments in the cited review; Santa Fe BMW customer complaints center on repair quality and follow-up.
Media from reviews
Cortez, Colorado
BMW dealership in Santa Fe sent me home 200 miles saying my car was fixed! 25 miles into the trip the oil light came on.No oil and and engine destroyed . Car still at dealership after towing it back
- There is backpedaling and no ownership.
- DEF on engine; window not cleaned.
- Diesel engine replacement; 5 quarts oil after 25 miles; no leak.
I am getting backpedaling and they are not taking ownership. DEF solution all over engine and window not cleaned.
Obviously a hurried up job gone bad. I want a new engine put in as car is a diesel and still has many miles to go!
5 quarts of oil put in vehicle after the 25 mile trip from Santa Fe!!! No leak so where did the oil go if the service department had put it in???
User's recommendation: Don’t go there!!
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