Sand Cloud
Sand Cloud Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.6 star rating from 5 reviews, consumers mostly neutral. 100% would likely recommend. Rating mix: 60% unfavorable, 40% positive. Pros include product variety and medium price level; cons note inability to reach a real person and phone unanswered.
Key Takeaways for Future Customers
- Diverse product selection and medium price point appeal to many who read Sand Cloud reviews.
- Expect possible delivery delays and rely on online support channels.
- Be aware of refund or charge confusion on some orders.
Negative Feedback / Risk Areas
- Frequent customer complaints about orders never received and long shipping delays.
- No reliable phone support; chat or email only and slow responses.
- Billing and refunds issues reported, including canceled orders after charge.
Positive Feedback
Reviewers praise product quality and diversity; some issues were resolved within 24 hours when contacted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.6 star rating from 5 reviews, consumers mostly neutral. 100% would likely recommend. Rating mix: 60% unfavorable, 40% positive. Pros include product variety and medium price level; cons note inability to reach a real person and phone unanswered.
Key Takeaways for Future Customers
- Diverse product selection and medium price point appeal to many who read Sand Cloud reviews.
- Expect possible delivery delays and rely on online support channels.
- Be aware of refund or charge confusion on some orders.
Negative Feedback / Risk Areas
- Frequent customer complaints about orders never received and long shipping delays.
- No reliable phone support; chat or email only and slow responses.
- Billing and refunds issues reported, including canceled orders after charge.
Positive Feedback
Reviewers praise product quality and diversity; some issues were resolved within 24 hours when contacted.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm not receiving any kind of response...
I'm not receiving any kind of response to my emails or call. Here is my order 301****
Been two weeks, no tracking info still
User's recommendation: We will see how things end up right now should be getting a response but nothing so far
Panama City, Florida
No merchandise sand cloud claimed fraud cancellation of my order
- - Order canceled; $57 XL beach blanket, a clearance item.
- - Fraud was cited, which the reviewer says is untrue about the $57 charge and refund.
I'm not particularly happy. Sand Cloud cancelled my order for $57 for an XL beach blanket.
I find it odd as it was a clearance item. Reason: fraud. Not true. Although you charged me and received my money (no problem), you then cancelled my order and refunded my $57.
So my problem is I cannot buy that item again for $57.
I think this is shady on your end. I will be telling everyone I know what Sand Cloud does to customers, and that is really what you can call a pissed customer.
Preferred solution: My original order for the same price as the clearance.
User's recommendation: Never
Mystery solved
My whole order delivered to wrong house. Not Sand Clouds fault but it was resolved in less than 24 hours. My kind of cutomer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Lees Summit, Missouri
Because I am not getting an email response
Ordered a $148.00 blanket that came to me with a flaw and no one will answer my emails! Terrible customer service.
User's recommendation: Don’t purchase online
Having trouble processing an order
- - I'm not techy and had trouble ordering on phone.
- - Tried to call but was told to use technical avenues.
- - I asked about backpacks and will order later.
I am not techy and I was atempting to order on my phone,but was having difficulty. Simply thru my own stupidity about phones, so I attempted to get a real person on the phone, but was repeatedly instructed to use technical avenues which only confused me more.
Finally I tried one more time and managed to get the items order(I think). Also I needed to get an answer about your back packs.
I would have ordered 2 but I did not want them to have a towe sewed in. I have ordered in the past and I will continue to order in the future.
- Lots of pros
- Can not talk to a real person
Preferred solution: I said it above. About the ba kpacks
User's recommendation: Be smarter than me and most people technology is second nature
Order not received, no phone number on website.
- - Order not received after 9 days; site promised 4-8 days.
- - There is no phone number; only a chat option.
- - Google-listed number goes to voicemail.
Order has not been received after 9 days, but was supposed to be 4-8 days per website. They have no phone number on their website, just a chat robot that offers to send a message to customer service.
I discovered that they are in San Diego, and it is only 2:30 there, so they should be responding to customers. I found their phone number by Googling it, but it goes directly to voice mail.
- Do not answer the phone
User's recommendation: Not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received
It's been 3 weeks, I've received nothing definitive from Sand Cloud. The automated email tracking sent shows not found. Can't get a call or email back after 4 attempts.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't bother, too much headache
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received item
Never received item that was ordered for Mothers Day that says returned which I personally didnt return being its an item I never received!!!
Preferred solution: Full refund
Same information below!
I need the address to send my cashier check to order some towels and I also have the tv code to get 25% off as well!
Preferred solution: I would like to get the address so I can send my cashier check to get my order!
Nanuet, New York
Never received my order 3 weeks later. They refuse to resolve issue after multiple means of contact.
- - Ordered May 30; items not received.
- - Tracking delays; SandCloud has not resolved the issue, but the product is excellent and service is poor.
Ordered May 30. Still did not receive my items.
Contacted Sandcloud by email, phone and text. Routine response of tracking delays. Tracking says the shipping company is awaiting product from seller on June 4 and then again June 14.
SandCloud does nothing to resolve issue. Excellent product but horrible customer service and delivery.
User's recommendation: Excellent product if you can get it delivered.
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Same issue
the same thing happened to me