Anita B Drz

Having trouble processing an order

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I am not techy and I was atempting to order on my phone,but was having difficulty. Simply thru my own stupidity about phones, so I attempted to get a real person on the phone, but was repeatedly instructed to use technical avenues which only confused me more. Finally I tried one more time and managed to get the items order(I think). Also I needed to get an answer about your back packs. I would have ordered 2 but I did not want them to have a towe sewed in. I have ordered in the past and I will continue to order in the future.
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Pros:
  • Lots of pros
Cons:
  • Can not talk to a real person

Preferred solution: I said it above. About the ba kpacks

User's recommendation: Be smarter than me and most people technology is second nature

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Lees Summit, Missouri

Because I am not getting an email response

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Sand Cloud - Because I am not getting an email response
Sand Cloud - Because I am not getting an email response - Image 2
Ordered a $148.00 blanket that came to me with a flaw and no one will answer my emails! Terrible customer service.
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User's recommendation: Don’t purchase online

Kathy Pao

Order not received, no phone number on website.

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Order has not been received after 9 days, but was supposed to be 4-8 days per website. They have no phone number on their website, just a chat robot that offers to send a message to customer service. I discovered that they are in San Diego, and it is only 2:30 there, so they should be responding to customers. I found their phone number by Googling it, but it goes directly to voice mail.
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Cons:
  • Do not answer the phone

User's recommendation: Not recommended

Yaw Rpc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received

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It's been 3 weeks, I've received nothing definitive from Sand Cloud. The automated email tracking sent shows not found. Can't get a call or email back after 4 attempts.
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Preferred solution: Deliver product or service ordered

User's recommendation: Don't bother, too much headache

Ryan B Ouu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received item

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Never received item that was ordered for Mothers Day that says returned which I personally didnt return being its an item I never received!!!
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Loss:
$75

Preferred solution: Full refund

2 comments
Guest

Same issue

Guest

the same thing happened to me

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CHERYL C Sqp

Same information below!

I need the address to send my cashier check to order some towels and I also have the tv code to get 25% off as well!
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Preferred solution: I would like to get the address so I can send my cashier check to get my order!

Anonymous
map-marker Nanuet, New York

Never received my order 3 weeks later. They refuse to resolve issue after multiple means of contact.

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Ordered May 30. Still did not receive my items. Contacted Sandcloud by email, phone and text. Routine response of tracking delays. Tracking says the shipping company is awaiting product from seller on June 4 and then again June 14. SandCloud does nothing to resolve issue. Excellent product but horrible customer service and delivery.
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User's recommendation: Excellent product if you can get it delivered.

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