New Reviewer

San Marcos Iron Doors exceeds expectations!

We are extremely satisfied with the San Marcos Iron Door with a speak-easy feature which was installed in our home. It is much better than the "builder's door. The San Marcos Iron Door is superior in appearance, function, durability and safety. The process began in June and was completed in September. Becky Bednaz was very helpful and informative as she guided us through the process. She returned our calls without delay and answered our questions thoroughly. She was friendly and put us at ease from day one. The two installers did a great job working all day with only a short lunch break. The area was left clean and the door works as promised.
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ID
#927149 Review #927149 is a subjective opinion of poster.
Location
Buda, Texas
Reason of review
Good customer service

San Marcos Iron Doors Iron Railing Review from Wimberley, Texas

Pathetic experience from the beginning with Salesperson Ramero who deceptively sold me a $40,000 project including doors, window, spiral stairs, iron railing. Not one schedule was on time. Multiple trips have been required for the same issue. Product is shipped damaged and bondoed on site. Door hardware does not match from left to right and has taken months to install and is still incomplete and poorly installed. Stair railings are still incomplete and poorly painted. Marco Soto the owner does not return phone calls, texts or emails. Mario (owners brother) has passed us off to another installation coordinator who is not managing the site. With over 200 correspondence I am completely frustrated and want a professional and complete ending NOW.
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ID
#730431 Review #730431 is a subjective opinion of poster.
Location
Wimberley, Texas
Reason of review
Not as described/ advertised
New Reviewer

Beautiful, Amazing, Luxury Products. The best

We have been using San Marcos Iron Doors for 10 years now. We have remodeled 2 homes and are currently working with the design team on our new ranch. This company has an amazing product, customer service and design team. In my opinion they are the best hands down in South Central Texas. I think its really sad that people only take time to write bad reviews, and even make false accusations about great family based small businesses in order to avoid paying for products recieved. So as a long time customer of this company i felt it necessary to take a moment and express my sincere appreciation for this company, its employees, and their products. This company is in my opinion, is the best.
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ID
#585505 Review #585505 is a subjective opinion of poster.
Location
Seguin, Texas
Reason of review
Good customer service
New Reviewer

EMPLOYEES STEAL!!!!!!!!!!

On April 10, 2013, we contracted with San Marcos Iron Door to build and install 3 doors; front door, back door and music room doors. The promise was delivery and install in 6 weeks. On June 18, I started contacting our sales person asking about an installation date. He said the doors were in and were being painted. They just needed one more week. On June 25, I called my sales person, left message, no return call On June 26, I called my sales person, left message, no return call On June 27, I called my sales person, left message, no return call, but Valerie from San Marcos Iron Door did call me to schedule installation. Seems they are so busy, they can't start the installation until July 24, 2013. On July 23, 2013, we were informed the wrong glass was ordered for our interior doors. We wanted clear, but Flemish was ordered and scheduled to be installed. Our verbal agreement with Noe, our salesperson, was that he would install the Flemish glass, order the clear for us and when the clear came in, he would swap out the pieces of glass. Install scheduled from July 24-26. On Friday, July 26, 2013, installation still wasn't completed. We gave the sales man a list of things that still needed to be completed. The doors were in and bolted into place, but no security system wiring done, no painting, no caulking, no baseboards, no backdoor lock, among other things on the list. We had a business trip and told San Marcos Iron Door that they could schedule the crew to come back on Thursday August 1, 2013. The salesman is the only one that shows up on August 1, 2013. All he does is have us go over the list again. Not only do we have a big punch list of unfinished work, but we show him the damage to the wood floor in the music room and torn wallpaper in the kitchen. I call the salesperson every day after to get an installation date and time. If he answers the phone, I just get excuses. Takes them until August 15th to come back out to restart the installation on the doors. Two new guys that I have never seen before come out to work on the doors. They get here at 10:00am, leave at 5:00pm. The next morning, August 16th, I realize my engagement ring that I've been wearing for 20 years and a Rolex watch that I've been wearing for 15 years are missing. We call the police and file a report. We contact San Marcos Iron Door. The company said that they talked to the guys and the guys said that they didn't take it. Liz from San Marcos Iron Door accused me of filing a false police report to get out of paying my balance with them. She stated that they would send another crew out to complete the work. We refused to let them send out more workers in fear of losing more valuables. That same morning, Friday, August 16th, we also noticed that they had opened a box that had been delivered from Amazon. But, they obviously weren't smart enough to know what was in the box, because they left it, but turned the box upside down so we wouldn't see that the box had been opened. My husband and I both were in the house all day. We moved around upstairs and downstairs. We felt like we had covered them pretty well. But, these two guys has so much skill at the cover up and made so much noise with their hammering, sawing, drilling and cutting that it only took them a second to go into my bedroom and steal my engagement and Rolex watch. It is very obvious to us that the two installers are accomplished at keeping the customer distracted while they take a visual inventory of valuables and then figure out how to take it. When they did not come back the next day, and did not call, we were convinced that we were not going to have an opportunity to recover our lost property.
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4 comments
#803852

Mrs. Schreve’s first approach to San Marcos Iron Doors was on April 8th 2013 via the internet requesting a quote for replacing her front door.

She was contacted that same day and an appointment was setup for our sales representative to visit her at her home the following day, which was Wednesday April 9th at 2:00 pm. During the visit, details like the fabrication lead time of 6 to 8 weeks from the time she signed the CAD drawings and payment terms where discussed for her entry door.

After learning how the process worked the customer decided to get two additional doors made for her home. The following morning Thursday April 10th, the formal invoice with a full breakdown of what was included for her project was e-mailed to her with a request to sign and return to our office to continue the process; this went un-answered by the Schreves.

On April 16th, the customer was contacted once again via phone to let her know that we had e-mailed her the CAD drawings for her review and approval and that we still needed to get the invoice signed; this remained unanswered. We finally received the signed CAD Drawings back on April 18th but the signed invoice still have not been sent to us to be able to start the manufacturing process.

Our company procedure requires first and foremost receiving all documents with drawing and dollar amount signed and approved by the customer, these documents are of high importance to us, in order to avoid any possible misunderstandings or manufacturing errors.

After not receiving any response from the Schreves, and in good faith, our CEO approved and decided to proceed with the fabrication of the doors on April 30th even when no signed invoice had been submitted to San Marcos Iron Doors.

After 7 weeks of handcrafted fabrication, all the 3 units were ready for inspection at our facility, we contacted the customer on June 27th to setup an installation date and collect on the 40% needed to confirm her installation as previously stated on our formal invoice and several communication venues with the Schreves. The customer at this point refused to make any additional payments stating that she will wait until they inspected the doors. We normally welcome any inspections before installation to make sure all the agreed colors and design are completed correctly, and these inspections are done in our San Marcos Iron doors warehouse. The Schreves once again refused to visit our installations to inspect the doors and wanted us to bring the doors for inspections the date of the installation stating she will pay the amount due at their site upon arrival of our installation crew which also was not done by the Schreves as promised, and her comments were that she needed to wait for her husband to arrive but that for sure we will receive payment later on that same day.

On a second leap of faith and with an effort to expedite the process having our crews on site we started the demolition and removal of all of her doors installing 2 of the doors and preparing the third one for the following day. After that first day we asked once again for payment and the Schreves didn’t do what they promised us. We decided to continue the installation the following day for the third door hoping that payment was going to be made by the Schreves; we delivered as promised and completed the entire project in 2 days with minor details that are normal for a remodel project of such magnitude and complexity. We want to reiterate that the customer’s home was never left unsecured and all doors were fully operational.

After all three doors were installed; our installation crew was going to return on the following day to do all the minor items only to be re-scheduled by the Schreves since they were going to be out of town. On July 31st our sales representative received a call from the customer requesting the crew to be on site the following morning to do the pending touchups needed. In an effort to minimize the time spent on site by our crews and to ensure that all minor items where addressed to the customers’ full satisfaction it was proposed that the sales representative would walk the site with the customer to create a punch list. This is a common practice in the construction business and it is a list of items pending to be done to ensure that the crews know exactly what points must be addressed to achieve our client’s satisfaction.

The customer agreed to walk the site and have the crews return on August 15th with a punch list on hand. Only after all the items on the final punch list agreed by the customer where addressed and resolved by our experienced installation crews is that we received a call from the customer stating that items had been stolen from her residence. To this date and with a 25 year track record of experience, and with over 3,000 remodels previously done in prestigious homes we have never had a theft complaint on any of our installation crews. San Marcos Iron Doors at the time conducted a thorough internal investigation on the crew members assigned to this project and did not find any indications that leads us to believe that they were involved in any wrongdoings.

At this point we continue to try to get payment for the remaining 50% for which the Schreves has not been responding to our requests. At San Marcos Iron Doors we are a family owned business that have been successful by doing customers right and we are direct suppliers to most of the acclaimed custom home builders in our area, we have thousands of referral’s and we are a solid company that stand behind our products and services. At this point we feel that we have been wrongfully threated by the Schreves and taking advantage of our goodwill. The Schreves continue to have our 3 beautiful handcrafted doors for only 50% of the agreed price, nevertheless the impact this has in our family business is immense, affecting our artisans and several families involved in the process of fabricating this Handmade Doors.

We, as faith based organization, believe that GOD is always in control of our lives, HE will continue to guide us will take care of our business, associates and family members and customers, we pray for the Schreves realization of their actions and for them to pay us for the services we provided them with.“Whoever dwells in the shelter of the Most High will rest in the shadow of the Almighty. I will say of the Lord, “He is my refuge and my fortress, my God, in whom I trust.” (Psalm 91:1-2) Rest assured that we have a clear conscience and be confident that we were not involved in the Schreves accusations of stealing.

We wish and hope the best for the Schreves, for them to find peace and for GOD to continue to pour blessing upon them; as we will continue to make beautiful doors for our clients, while providing excellent customer service and remaining # 1 in craftsmanship and quality as well. For more information about our products please visit us at www.sanmarcosirondoors.com

#798061

Took 4 months from the date that we contracted with them until the date of install. If you want to be lied to, stolen from and cheated out of your hard earned money, then this is the company for you!!!

Their employees stole my diamond engagement ring that I have been wearing for 20 years and a Rolex watch that I have been wearing for 15 years. The company offered no restitution. They accused me of filing a false police report. A week after this incident, they hired an attorney and sued me for the balance owed.

Now, I have to hire an attorney to keep my house from having a lien. These are the most despicable people I have ever had the misfortune to hire!! And, the ironic thing is, I paid them to come into my home and STEAL from me!!!!!! If I were you, I would run as fast as I could away from this company and NEVER hire them.

Find someone else. Unless, you actually like having your things taken from you!!

#803985
@Leila Lbr

Mrs. Schreve’s first approach to San Marcos Iron Doors was on April 8th 2013 via the internet requesting a quote for replacing her front door.

She was contacted that same day and an appointment was setup for our sales representative to visit her at her home the following day, which was Wednesday April 9th at 2:00 pm. During the visit, details like the fabrication lead time of 6 to 8 weeks from the time she signed the CAD drawings and payment terms where discussed for her entry door.

After learning how the process worked the customer decided to get two additional doors made for her home. The following morning Thursday April 10th, the formal invoice with a full breakdown of what was included for her project was e-mailed to her with a request to sign and return to our office to continue the process; this went un-answered by the Schreves.

On April 16th, the customer was contacted once again via phone to let her know that we had e-mailed her the CAD drawings for her review and approval and that we still needed to get the invoice signed; this remained unanswered. We finally received the signed CAD Drawings back on April 18th but the signed invoice still have not been sent to us to be able to start the manufacturing process.

Our company procedure requires first and foremost receiving all documents with drawing and dollar amount signed and approved by the customer, these documents are of high importance to us, in order to avoid any possible misunderstandings or manufacturing errors.

After not receiving any response from the Schreves, and in good faith, our CEO approved and decided to proceed with the fabrication of the doors on April 30th even when no signed invoice had been submitted to San Marcos Iron Doors.

After 7 weeks of handcrafted fabrication, all the 3 units were ready for inspection at our facility, we contacted the customer on June 27th to setup an installation date and collect on the 40% needed to confirm her installation as previously stated on our formal invoice and several communication venues with the Schreves. The customer at this point refused to make any additional payments stating that she will wait until they inspected the doors. We normally welcome any inspections before installation to make sure all the agreed colors and design are completed correctly, and these inspections are done in our San Marcos Iron doors warehouse. The Schreves once again refused to visit our installations to inspect the doors and wanted us to bring the doors for inspections the date of the installation stating she will pay the amount due at their site upon arrival of our installation crew which also was not done by the Schreves as promised, and her comments were that she needed to wait for her husband to arrive but that for sure we will receive payment later on that same day.

On a second leap of faith and with an effort to expedite the process having our crews on site we started the demolition and removal of all of her doors installing 2 of the doors and preparing the third one for the following day. After that first day we asked once again for payment and the Schreves didn’t do what they promised us. We decided to continue the installation the following day for the third door hoping that payment was going to be made by the Schreves; we delivered as promised and completed the entire project in 2 days with minor details that are normal for a remodel project of such magnitude and complexity. We want to reiterate that the customer’s home was never left unsecured and all doors were fully operational.

After all three doors were installed; our installation crew was going to return on the following day to do all the minor items only to be re-scheduled by the Schreves since they were going to be out of town. On July 31st our sales representative received a call from the customer requesting the crew to be on site the following morning to do the pending touchups needed. In an effort to minimize the time spent on site by our crews and to ensure that all minor items where addressed to the customers’ full satisfaction it was proposed that the sales representative would walk the site with the customer to create a punch list. This is a common practice in the construction business and it is a list of items pending to be done to ensure that the crews know exactly what points must be addressed to achieve our client’s satisfaction.

The customer agreed to walk the site and have the crews return on August 15th with a punch list on hand. Only after all the items on the final punch list agreed by the customer where addressed and resolved by our experienced installation crews is that we received a call from the customer stating that items had been stolen from her residence. To this date and with a 25 year track record of experience, and with over 3,000 remodels previously done in prestigious homes we have never had a theft complaint on any of our installation crews. San Marcos Iron Doors at the time conducted a thorough internal investigation on the crew members assigned to this project and did not find any indications that leads us to believe that they were involved in any wrongdoings.

At this point we continue to try to get payment for the remaining 50% for which the Schreves has not been responding to our requests. At San Marcos Iron Doors we are a family owned business that have been successful by doing customers right and we are direct suppliers to most of the acclaimed custom home builders in our area, we have thousands of referral’s and we are a solid company that stand behind our products and services. At this point we feel that we have been wrongfully threated by the Schreves and taking advantage of our goodwill. The Schreves continue to have our 3 beautiful handcrafted doors for only 50% of the agreed price, nevertheless the impact this has in our family business is immense, affecting our artisans and several families involved in the process of fabricating this Handmade Doors.

We, as faith based organization, believe that GOD is always in control of our lives, HE will continue to guide us will take care of our business, associates and family members and customers, we pray for the Schreves realization of their actions and for them to pay us for the services we provided them with.“Whoever dwells in the shelter of the Most High will rest in the shadow of the Almighty. I will say of the Lord, “He is my refuge and my fortress, my God, in whom I trust.” (Psalm 91:1-2) Rest assured that we have a clear conscience and be confident that we were not involved in the Schreves accusations of stealing.

We wish and hope the best for the Schreves, for them to find peace and for GOD to continue to pour blessing upon them; as we will continue to make beautiful doors for our clients, while providing excellent customer service and remaining # 1 in craftsmanship and quality as well. For more information about our products please visit us at www.sanmarcosirondoors.com

#804310
@PissedConsumer803985

It doesn't matter how many times they use God as an excuse for their lies and their theft. These people give real, true, God fearing, religious, church-going people a bad name.

This company never finished the work, left us without a working security system, left holes in the walls, cracking mortar in the brick, missing baseboards, no lock on our backdoor and most of all, a STOLEN ENGAGEMENT RING AND WATCH!!!!! When we refused to pay the balance, BECAUSE THEY STOLE FROM US, within 2 weeks they had filed a suit against us and threatened to put a lien on our home. Now, we have had to hire an attorney to keep our home. They never contacted us to finish the work or apologize for their 2 employees that STOLE MY RING AND WATCH.

These people are liars, cheats and crooks. I regret the day I ever let them into my home.

If you are considering hiring this company, don’t do it!! Run as fast as you can!!!!!!

View more comments (3)
ID
#479570 Review #479570 is a subjective opinion of poster.
Location
San Antonio, Texas
Loss
$16000

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