Beware Service Dept.!! Service writer will lie to you!

1 of 5 stars Jan 21, 2014 Beware of the service Dept.!!!! The service writer will lie to you. all they want to do is get as much as your money as they can. They tried to charge me over 400.00 for a 5,000 mile service on my 14 Ultra Limited. I made them show me why it was so much. When he told me they had to oil my clutch cable I knew then they were stealing (my clutch is Hydraulic there is nothing to oil) I said I want to see the owner well it didn't get that far. The actual service cost was no where near 400.00 Dollars (6 qts of Amsoil 1 oil filter and a Visual look over. But on a good note the parts dept.is great! Kudos to Sunny. (Hide)
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ID
#585041 Review #585041 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

WORST HARLEY SERVICE EVER

We bought a brand new V-Rod from the San Jacinto Harley location about a year ago. We have also added the chrome grips & pedals. This location is very slow in their service dept. We recently dropped it off to have the 2nd seat put on, yearly maintenance,and to fix a problem with the fuel gauge. We were told they would need the bike 2 days. It has now been a week & 3 days and it supposedly still isnt ready. They have given us an excuse every single day as to why we can't pick it up. We spoke with the service manager (Mark) who could care less about aby complaints and we spoke to the manager of that location which did no good either. When you buy a Harley and pay premium prices you expect good customer service. DO NOT GO TO THE SAN JACINTO HARLER LOCATION BECASUE YOU WILL NOT GET GOOD CUSTOMER SERVICE!
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ID
#317241 Review #317241 is a subjective opinion of poster.
Location
Houston, Texas

About

Summary

San Jacinto Harley-Davidson is a motorcycle dealer which specializes in Harley-Davidson models. The company was founded by Jerry Stubbs in 1965 with a small shop. Its headquarters is based in Pasadena, Texas, USA. San Jacinto Harley-Davidson offers new and pre-owned motorcycles. Available models are Sportster, Dyna, Softail, Touring, and Street. The dealer also provides genuine accessories and parts. The financial department helps to get a motorcycle loan. It is possible to schedule a test drive on any Harley-Davidson motorcycle. The company has a riding academy where the experienced riders offer classroom instructions and show different motorcycle operations. Available payment options are Visa, MasterCard, American Express, and Discover.

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