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San Francisco Giants

San Francisco Giants

www.mlb.com
What is your customer experience with San Francisco Giants?

San Francisco Giants Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

San Francisco Giants has 3.7 star rating based on 5 customer reviews; consumers are mostly neutral with a 60% positive vs 40% unfavorable split. Pros noted: good location. Cons noted: too expensive. This summary reflects San Francisco Giants reviews and recent customer feedback trends.

Positive Feedback

Fans praise helpful customer service agents, accessible ADA exchanges, and convenient ticket resolution that restored access quickly.

Negative Feedback / Risk Areas

  • Complaints about ticket availability and checkout glitches when buying special event tickets.
  • Concession billing errors leading to duplicate charges and refund disputes with the vendor.
  • Merchandise giveaways or promised items not available, prompting refund requests.

Key Takeaways for Future Customers

  • Expect variable experiences; contact customer service early for ticket or refund issues related to subscriptions or purchases.
  • Check receipts at concessions to avoid duplicate charges and document missing promotional merchandise for refunds.
  • Search San Francisco Giants customer complaints to see recent patterns before buying special event tickets.
View full overview ›

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Show reviews that mention
home game special event cal night winning number night thanks access map ticket
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Olufemi Sqh

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Verified Reviewer

All I want is the winning number the 50/50 Raffle for Saturday home game

No one answeres the phone number of the 50/50 raffle, 415-972-**** I want the winning number. What hours do they attend the phones?

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User's recommendation: Don’t buy tickets made too complicated

Resolved
Linda F Wtg

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Verified Reviewer

Resolved: Concessions

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Updated by user Jun 24, 2025

Company fixed the issue and I have been provided with full refund. Dispute filed by financial institution honored.

Could not find email address so had to write letter after filing dispute with my financial. Received refund but have not been contacted directly by entity involved.

Original review Jun 09, 2025
Last Saturday, June 7, 2025, my husband and I attended the Giants/Braves baseball game at Oracle Park. Shortly after entering, at approximately 12:15 PM, we decided to purchase food at the Doggie Diner.

We selected 2 boxes of chicken tenders with fries and 1 bottle of Diet Coke. We paid for our food at a self-service checkout station using my debit card. The screen directed me to remove my card, which I did, picked up the items, and turned toward the exit. Three employees blocked my way and said that the payment didn't go through and insisted that I swipe my card and pay again in order to leave with the food items.

I was sure that the payment had been processed, but I complied. On Sunday, when we had returned to our home in Fresno, I realized that I did indeed pay twice for this purchase.

My financial institution has filed a dispute with Aramark and hopefully, I will receive a refund for the second transaction purchase in the amount of $50.63.
I just want to make the Giants aware of the questionable actions of their contracted concessionaire.
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1 comment
Guest

Email customerservice@***.com directly.

Resolved
Hanson L

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Verified Reviewer

Resolved: Unable to buy the special event ticket for April 25

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Hi, Im trying to buy the special event tickets for Cal Night on April 25. When I click to buy, it says not available, but I can still see seats available on the map.

Are the Cal Night tickets sold out, or is there a different way I need to access them? Thanks for your help!

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1 comment
Guest

The Cal Night special event has sold out of special event tickets. Regular tickets without the item (jersey) are still available.

Tickets can be purchased online.

We also have a student ticket offer with a valid .edu email address. More information can be found on the Giants website

Simra Hmc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Other teams playing at oracle

Dont think for a minute that the Oakland days will play a single game at Oracle Park. The disruption will be such that they wont be able to get the game in drone things on the field.

Its just not gonna happen sorry and you know your owners voted for this and were gonna take care of the Giants after we take care of the As youll be lucky to get a *** game in this year. *** the Giants *** Greg Johnson you better get yourself some *** security, Greg.

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Alisa G Bhn

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Verified Reviewer
| map-marker San Francisco, California

Complaint on Italian Heritage Night

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I paid extra for the Giants hats, chose that game because of the hats, walked quickly to the pick up area, asked several people, missed part of the game, all for nothing since the hats were not available when it was listed they were. Can I have a refund?

Thanks,

Alisa

View full review
Loss:
$90
Pros:
  • Good location
Cons:
  • Too expensive

Preferred solution: Full refund

User's recommendation: Don’t rely on what is advertised

Carl S Twz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stolen Ball caps

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Dear San Francisco Giants,

My name is Carl L. Sanders, Ill make this brief.

My truck was stolen and everything was taken away! Every World Series cap and Championship Baseball cap was stolen. My heart is broken, Ive cried so many times that I cant count. I paid good money for my ball caps and traveled all sorts of places to find them.

Now that they are gone I dont know how to replace them! Can you please help me out, I everything cost money and Im willing to pay for them!

I just need the recourse to get them all over again. Can you please help me, Id love to continue to wear my team Baseball Caps in continuous support of our amazing season.Although my old baseball caps fit my head and my heart quite well.

Thank you , God Bless

Carl Lee Sanders

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User's recommendation: 100 % Satisfaction

Anonymous
map-marker Riverside, New Jersey

Tickets -

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I wasn't able to access my tickets. Your agent was wonderful!

Kind, gracious and solved my problem. She was able to quickly access my account, find the tickets, and place them in pickup.

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User's recommendation: Costumer service lady was incredibly nice and helpful.

Terese H Mev

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Verified Reviewer

Exchange tickets for ADA seats

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A friend purchased us two seats as a gift and between that time and the game we needed to change the tickets to wheelchair accessible.

The Giants were very accommodating. I left them a message and had a returned call within an hour and exchanged seats in our account within 2 hours.

Excellent customer service!

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