SamsungRepair

I have a Samsung refrigerator that was manufactured in 2021. The ice machine has been broken and repaired; the water from melting ice on the exterior door is dripping down onto my floor (floor damage will occur).

The latest repair bill is $400.00. I have spent that much already on the previous repairs that have not stopped the water leaking onto the floor. I contacted Samsung and requested they help me with this latest repair bill. They have refused to help me in any way.

These refrigerators have this issue regularly, and Samsung is refusing to acknowledge the issue. I would like Samsung to at least partially reimburse me for all the repairs.

Their equipment is faulty, and they need to acknowledge the issue. Consumers beware of high-end Samsung refrigerators; they do not operate as advertised, and Samsung refuses to acknowledge any responsibility!

I am writing to formally express my dissatisfaction with my recent Samsung refrigerator purchase and the subsequent refund process.

The original unit was defective and ultimately deemed unrepairable. During the service process, multiple appointments were delayed, cancelled, or rescheduled, which resulted in the loss of all my stored food.

Furthermore, a refund was issued for less than the original purchase price without my agreement.

This refund failed to include compensation for food spoilage, removal costs, or delivery charges, despite the fact that I purchased a replacement Samsung unit.

In total, I am currently at a loss of $1,207.49, excluding additional travel expenses and significant inconvenience.

I request that you review my case and help me get full reimbursement for the remaining balance and associated costs. I look forward to your prompt posting of this matter.

Regards,

Michael MillerChoose another vendor

My wife and I finally decided to purchase a new refrigerator not that the old one was broken but to modernize our kitchen so we chose Samsung due to the fact they place a huge marker on the front stating 10year warranty. Once we had this product for a year or so we noticed water accumulating in button of the refrigerator section.

So we kept removing it and finally we called for repair only to find that this was a known and common issue with this model. We sought help from the local and cooperate office and to this date we have received no compensation for our lost of food due to the refrigerator not maintaining temperature it would display a temperature which was much less than appeared. My concern is this if you make a product and present it to consumers you should be responsible. Our old refrigerator is still working in our basement and its got to be 30 years old or more, why do we get the responsibility of testing other manufacturers product.

There should be an automatic recall on items that you know are not meeting there represent purpose in the market place.

Please respond with your honest opinion on this Im welling to do what ever it takes to make myself and others whole again we deserve better. Best regards James Momon 7/18/2025 (216385****) contact me anytime be good!

Over a month, I submitted 3 repair requests for my Samsung Clothes Dryer (model DVG55CG7100W). The technician arrived and performed diagnosis.

He determined that the sensors were working as expected. He instructed me to use time dryer and to turn off ECO. The result was 5 hours to dry towels and 3 hours for permanent press. Clearly, the dryer does not produce sufficient heat to dry the clothes/towels.

Samsung indicated they would charge me for a fourth visit within the 1 year warranty period. What is the purpose of further visits, when the technician will run the same diagnosis and come to the conclusion the dryer works? Samsung refuses to replace the dryer, as long as the diagnosis passes expectations.

The technician said I should be satisfied using Time Drying. Why are there 12 drying functions, if I cannot expect all 12 functions to work?

Neither Samsung nor the Service Technician were concerned with the fact it takes 3 to 5 hours to dry a load. I am extremely dissatisfied with Samsung and their service providers.