SamsungParts
SamsungParts Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SamsungParts has a 1.3 star rating from 6 reviews. 50% of users would likely recommend. Consumers report mostly dissatisfied experiences and note a high price level. Common search intent: SamsungParts reviews, replacement parts availability, and customer service issues.
Key Takeaways for Future Customers
- Expect difficulty sourcing specific parts like glass control panels.
- Confirm part numbers before ordering to avoid wrong part shipments.
- Prepare for slow responses when pursuing refunds or exchanges.
Negative Feedback / Risk Areas
- Unavailability of parts and substitutions.
- Poor customer service and unresponsive support.
- Problems with refunds, exchange and cancellation policies.
Positive Feedback
Some customers report timely refunds and occasional successful deliveries.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SamsungParts has a 1.3 star rating from 6 reviews. 50% of users would likely recommend. Consumers report mostly dissatisfied experiences and note a high price level. Common search intent: SamsungParts reviews, replacement parts availability, and customer service issues.
Key Takeaways for Future Customers
- Expect difficulty sourcing specific parts like glass control panels.
- Confirm part numbers before ordering to avoid wrong part shipments.
- Prepare for slow responses when pursuing refunds or exchanges.
Negative Feedback / Risk Areas
- Unavailability of parts and substitutions.
- Poor customer service and unresponsive support.
- Problems with refunds, exchange and cancellation policies.
Positive Feedback
Some customers report timely refunds and occasional successful deliveries.
Media from reviews
![SamsungParts - Request ID [GOVERNMENT_ID] of 26.05.26 still pending](https://cdn0.opinion-corp.com/review-media/pictures/2026/06/01/samsungparts_request-id-government-id-of-26-05-26-still-pending-202606017237788_751c-medium.jpeg)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Georgia
New Samsung Bespok Range Damaged
- - Delivery arrived damaged; 30-day inspection missed; parts unavailable for 6 months; now a Plastic control face panel replaces the Black Glass model.
Have talked to Samsung parts for this New Range that was delivered damaged, and I didnt look at it within the 30 days of delivery, so went on Samsung web sites and called multiple times in last 6 months and part was unavailable for 6 months, now theres a Plastic control face panel instead of the Black Glass model we bought. So nobody will say theres a defect in the glass control panel. But not making it now!
- Cant get glass control panel
Preferred solution: Full refund
User's recommendation: Don’t buy Samsung Bespok Black Glass models
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gurgaon, Haryana
Resolved: Request ID [GOVERNMENT_ID] of 26.05.26 still pending
![SamsungParts - Request ID [GOVERNMENT_ID] of 26.05.26 still pending](https://cdn0.opinion-corp.com/review-media/pictures/2026/06/01/samsungparts_request-id-government-id-of-26-05-26-still-pending-202606017237788_751c-gallery.jpeg)
Company fixed the issue and I have been provided with product or service ordered. Part, compressor, was replaced without any charges. Requested on phone/whatsapp to service centre and the concerned engineer.
Part ordered by service engineer on 27.05.2026 till date not supplied due to which in such summer facing problem. Engineer, at the time of attending complaint told that as the compressor is not working, it will take 2-3 days to put refrigerator in working condition. But, now he is not picking the call.
Preferred solution: Replacement of damaged compressor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Topsham, Maine
Resolved: No parts wrong part
- - They sent a part that doesn't fit the washer model.
- - The box said substituted and I paid to return.
- - Expedited shipping cost $40; I got it on Tuesday.
Company fixed the issue and I have been provided with partial refund. Refunded all but overnight shipping all because I wouldn't pay another 10$ for their label I'm out almost $100 for a part they sent wrong.
Don't order from apparently the site shows the right part but the part was substituted after order was placed to be wrong part for the model even though the part ordered as pictured was right. I tried 3 companies for this part and did not get the part 2 companies to include this one did not deliver.
I thought that they would have the part for a Samsung washer. I thought they would send the right part.
I thought wrong. I used express shipping and needed the part to get the washer going. They sent me a part that does not even fit the washer model I put in. The slip on the box said part substituted.
I then had to pay to return it; I was not refunded as I didn't pay $10 for their label for their mistake. I paid $40 for express, but that doesn't count weekend days, so I got it on a Tuesday, ordered on a Friday.
- Better customer service at least they actually do what they say they got my refund in timely manner at least
- Cost to consumer when it was their mistake
Preferred solution: Nothing pointless already tried just got my purchase price back and no shipping
User's recommendation: Buy local
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mumbai, Maharashtra
Poor service and staff
- - Calls with Mohit were abruptly disconnected while escalating; management review requested; the TV glass panel failure is a quality issue.
Firstly, I am extremely disappointed by the manner in which my calls were handled by Mr. Mohit.
On two occasions, he abruptly disconnected the call while I was attempting to escalate my concern to a senior representative. This behavior is unprofessional and unacceptable, especially when a customer is only requesting to speak with a higher authority regarding an unresolved issue. I sincerely request that management review this matter and take appropriate action to ensure such conduct is not repeated.
As discussed during our calls and mentioned in my initial complaint dated 18th October (copied below for reference), the issue with the glass panel falling off the TV is not a result of customer negligence but clearly a quality concern with the product.
Considering that the television is only a few years old, this type of failure is unexpected and inconsistent with the standards associated with Samsung products.
I request that this matter be reconsidered and addressed appropriately, keeping in mind the products age, the nature of the defect, and the inconvenience caused.
Thank you for your attention and understanding. I look forward to a fair and prompt resolution.
Warm regards,
Leyland, Lancashire
Everything
good delivery good from Temuly we are done. thank you I have nothing to say! in time I will buy other patsots I online I
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Parañaque City, National Capital Region
Very poor service Samsung spare part
- - Samsung Philippines refused to provide the repair part's manufacturer reference.
- - I bought LG; it is better quality with more features than Samsung.
Samsung Philippines refuses to give me the manufacturer reference for a part to repair an air conditioner. Consequently, I had to buy an LG brand air conditioner, which is of much higher quality and has many more functions than Samsung.
Preferred solution: I would like to have the Samsung part number I need.
User's recommendation: Never buy Samsung equipment, you will regret it at the slightest problem
Camilla, Georgia
Extremely poor quality
- - Microwave failed in year one and was replaced; oven self-cleaning locked the door.
- - Fridge ice maker was replaced under warranty and failed again.
We purchased oven, microwave, and refrigerator several years ago. Microwave blew up first year and had to be replaced.
Warranty on refrigerator had technician replace ice maker in refrigerator 2 the same year with refrigerator being replaced now as ice maker quit again.
Yesterday I used self cleaning feature on oven and door locked and led screen turned black. I will NEVER buy a Samsung appliance again!!!
User's recommendation: Do not purchase
Gadsden, Alabama
Broken Screen
- - On the first call, the lady hung up when I asked for a screen replacement.
- - On the second call, the price for a new LCD screen at $549 seemed high.
The first phone call I made, as soon as I said I needed a new screen replacement, the lady hung up on me. On the second call I made, a guy answered and for the price they gave me for a new lcd screen replacement, I could just go buy a brand new one with a warranty. $549 for a 34 screen, really?
- Ripoffs do not need to be in business
Preferred solution: A free 34” gaming monitor since they thought they could scam me
User's recommendation: DO NOT BIY FROM THESE PEOPLE!!
Damaged parts
Ive purchased several replacement gas range knobs and they continue to break. This product is plastic and cheap.
Preferred solution: Refund or replacement knobs. I need a total of 5
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to know the exact type of plug I need for...
- - Customer wants the exact plug type to charge the GalaxyAO3s.
- - They say you should be provided with charging means, not the bare minimum.
I need to know the exact type of plug I need for my GalaxyAO3s so I can charge my phone. You would expect to have the means to charge your phone when you purchase it- now you can't even presume you've been supplied with the bare minimum.
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Verified ReviewerTrying to schedule warranty repair
- - Can't get replacement screen protector without voiding Samsung warranty.
- - Appointment setup failed; needs serial/IMEI and receipt; no confirmation.
I was trying to get a replacement cover screen protector without voiding my warranty with Samsung.
I tried to set up appointment and then the page wouldn't except it. Asking for serial and Imei , along with purchase receipt which I couldn't forward from My Verizon App.
I was directed finally to repair appt .
And set that up for my return to Spokane. I will wait for a confirmation. I did AA assistance on some things in the beginning. I don't know if pages were failing due to wifi or bad Verizon connection.
The (link), I was given went direct after I plugged in my IMEI # . I then could set up my appointment. I WILL WAIT FOR MY TEXT CONFIRMATION AND REMINDER. Never received.
Called Dealer with my appointment and non was scheduled.
Rescheduled with them and still do not have a confirmation. Now I'm getting mad.
User's recommendation: Never recieved my email confirmation, again.
Filtre for refrigerator RF28R7351SR/AA
Started since yesterday filter for ice look like change I need to know how buy new , refrigerator two drawer
Samsung almanızı önermiyorum
- - Bought two identical Samsung SSDs and used them together.
- - Tests showed a performance gap between the two SSDs.
- - Service contact; repair status noted.
Oğlumun Beyanı : "1 yıl kadar önce samsung markanın tıpatıp aynı 2 adet SSD aldım.ikisini ile aynı kullanabilir.geçen performans testi ve yapabildiğini göreni olarak çok daha fazla performansta farkettim.ayrıca kısıtlı olan SSD arası arara hata veriyor. gösteren harika durumda bir durumda.
gidene gelen samsung servisine gönderilen.serviz kaydında olan, çıkış onarıldı diye değil tablodan gönderilenler.bu SSD ve hiç başarısız.yanı geçmiş.bu SSD gelen samsung başarısız.yanı olmuş. servisinden servisin servisinden geri döneceklerini söylediler.
Benim Beyanım: " benim Beyanım: " konusundan bir müdahil oldum. ABD'den efendierek seçilecek bir kişi tarafından anlatıldığım, dönüş ile görüşmede aynı şekilde başvurunlar.
beni ürün bozup gönderen servisle başa çıktılar."
Şikayetim mi Ne? şikayetim var.daha önce cep telefonu ve tvumla ilgili yine samsung servisleri ile sorun.çözüm üretmeyeceklerse samsun servisleri neden var?samsung servisleri ne iş yapar?neden samsung başka markaların gibi çok daha fazla fazla yetkili mütebbis servislik yapabiliyor mu?
Preferred solution: ürünümün birebir sıfırı ile değişimi
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotally lousy, non-responsive customer service
- - Ordered a water filter on May 10; no shipment notice after 10 days.
- - Customer service online replies unavailable; 800-number held for an hour.
I re-ordered a water filter on May 10 and unlike previous orders for the same item which was shipped to me within a couple of days, no shipment notice has been sent, 10 days later. Every effort has been made to contact customer service online and there has been no response.
In addition, the 800 number for customer service put me on hold for 1 hour when I was timed out. notunaunaccunaccpunacceptable..acceptable!
User's recommendation: Be prepared for lousy customer service and be prepared to spend a long time on the phone.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Jaipur, Rajasthan
Defected piece
I received the defected product by flipkart i am facing this problem before more the 10 day but no one guide me how to replace or refund it and I am not satisfied with flipkart or samsung brand.
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