Samsung France
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Samsung France Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Samsung France has 3.4 star rating based on 1 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Offering a pre-order price to customers.
Cons: Wasting time on cancelled orders.Recent recommendations regarding this business are as follows: "Don't bother trying to preorder a Samsung S24+. It is just a waste of time.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Samsung France has 3.4 star rating based on 1 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Offering a pre-order price to customers.
Cons: Wasting time on cancelled orders.Recent recommendations regarding this business are as follows: "Don't bother trying to preorder a Samsung S24+. It is just a waste of time.".
Review authors value the most Exchange, Refund and Cancellation Policy and Location. Consumers are not pleased with Customer service and Website. The price level of this organization is low according to consumer reviews.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Segundo, California
Resolved: Samsung Galaxy Pre-order Promotion
Company fixed the issue and I have been provided with apology. I continued to ask for more senior representatives. Finally, I got my order placed and we received the phone.
Thinking that this phone got on my order by mistake, I cancelled the order. I tried to reorder two additional times and each time, I selected S24+ and each time, their system changed it to the Ultra model. I then talked to their "expert help" and they created a cart for me with the model I wanted. I completed the order with my credit card and received a purchase receipt.
About 5 minutes later, I got a "your order was cancelled due to a problem with your credit card" notice from them. I looked at my credit card account online and could see that the payment was pending FOR PAYMENT. It had not been rejected by my credit card company. I went through the reorder process yet again with a different credit card but with the same results - it was also not rejected by my credit card company.
Once again, I called back but this time I spoke to a different help person who suggested that I use Paypal to purchase and who acknowledged that their website had "some difficulties." I purchased again using my Paypal and received a notice from Paypal that my transaction had been successful. Finally, I thought the order had been placed when I got an order acknowledgement from Samsung. Thirty minutes later, lo and behold, I got ANOTHER CANCELLATION saying the same thing - "couldn't process your payment." That was blatantly untrue! Paypal showed the transaction as a successful purchase and it was pending on my Paypal linked credit card.
I think Samsung either did not want to presell the S24+ because it was lower priced, or they don't have any to ship out and that is why they kept cancelling my order. If they didn't have the phone, then they should have given a rain check - not made me sit there for three hours trying to order a phone they had no intention of fulfilling. Next time I need to buy a phone, I will not purchase a Samsung. What a shoddy organization.
I have no idea if the other phone type orders actually went through, but I think this is definitely false advertising to let customers think they can buy at a preorder price on a Galaxy S24+ and then not deliver the goods at the price that they claimed.
There was NO problem with either of my two credit cards nor my paypal payment. It was just bull and they had no intention of delivering a phone to me.
- Offering a pre-order price to customers
- Wasting time on cancelled orders
Preferred solution: I want the preorder Galaxy S24+ phone that I tried to order 4 times at the $449.99 price they promised I could buy the phone for.
User's recommendation: Don't bother trying to preorder a Samsung S24+. It is just a waste of time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Long Beach, California
Samsung Microwave
Agen, Aquitaine
Samsung tv will not hold picture brightness setting
- Polite replies but no solution and no offer to find one
Preferred solution: Fix it and give me compensation for time wasting poor service being fobbed off and loss of enjoyment
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Hello Gorick,
I am Frederique at Samsung Customer Service.
We are very sorry to hear about your problem. To help you quickly, would you please communicate me further information (name, last name, email, customer number, proof of purchase) at service.consommateur@samsung.com.
I am available if you have any other question.
Thanks
Have a great day Frederique Thanks and regards, Samsung Customer Service