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Preventing rude service

Yesterday my visit with a friend of mine. Would have to be the most outrageous,unbelievable, rude ,uncalled for,disrespectful encounter,experience I have had ever from visiting a casino . Until I decided to go gaming at Sam's Town. I should have walked out right when I walked in and noticed majority of the machines inoperable. So putting that aside and continuing to stay and play. Sam's Town beverage manager during yesterday's midday shift should give an employee/staff member I wish I knew her name but the encounter was just so horrifying, appalling, shocking, embarrassing, that I doubt as she was walking away with her head turned my way SHOUTING..... AND I BET YOU'RE THIRSTY!AND I BET YOU'RE THIRSTY! BUT YOU'RE THIRSTY! That she would be willing to tell me her name. So After choosing to involve another customer and to our conversation by asking him did he receive his drink. I could not believe it unbelievable! And if the manager thought that he rectify the situation by bringing what I guess he felt was a shot in this overly sized cup. Not a shot glass mind you. But a plastic cup! I have had encounters with two other servers and within that visit that were pleasant, VERY WELL TIPPED that had great class great presence about themselves. But in no way shape or form what's the behavior that I received from your employee that was obviously cracking under the pressures of this epidemic that the world is going through better get it together or more experiences like that will be bestowed upon customer's.

User's recommendation: Make sure you are hydrated!

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#1827064 Review #1827064 is a subjective opinion of poster.
Las Vegas, Nevada
  • Losing deal with a rude customer service at the same time
Preferred solution
Let the company propose a solution

Sams Town - Room Conditions Review from Homer, Louisiana

Checked into hotel no toilet paper in room, paint chipping off bathroom door, hole in bathroom wall, and cigarette burn in comforter on bed that was suppose to be a none smoking room and I showed them pics and when I checked not one time did they say they would discount the price I dont recommend anyone to stay there. I would have shown pics but I could not add them for some reason but I will let the people how sams towne operate.
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#487573 Review #487573 is a subjective opinion of poster.
Homer, Louisiana

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