Post Purchase Customer Service Reps SUCK!!!

Debbie and Amanda from Sam Swope Auto Group on Hurstbourne Pkwy gave false information. The halfwits were rude! They provide inadequate customer service. They also ended the call before follow-up questions could be asked. I WILL NOT SHOP SAM SWOPE AGAIN. While the salesman was quite amicable, he too gave false information regarding the maintenance coupon package. He specifically said that I could have my car serviced, using those coupons, at any SAM SWOPE service center, yet the coupon specifically states that the service must be received at that specific address rather than any Sam Swope facility. I would not have purchased that package had I known the truth.
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ID
#709598 Review #709598 is a subjective opinion of poster.
Location
Bowling Green, Kentucky
Reason of review
Poor customer service

2004 Jeep Wrangler Review

I got screws by Sam swope....I bought an 04 jeep wrangler unlimited and I've put 3000 dollars and counting. There is a longer story to all this but beware of their used cars
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ID
#545025 Review #545025 is a subjective opinion of poster.
Location
East Setauket, New York

Service dept damaged my car and didn't own up

i bought my car from Sam Swope there service dept replaced struts on the front of my car after an agreement when I bought the car bc a noice was adressed at the time of purchase. They did the work then told me they no longer wanted to work on my car and to go somewhere else, a month later had more problems with my car to find out the work they did further damaged my car resulting in me paying out of pocket for there shotty work that coated me over 1000.00, I took them to small claims court they lied to they judge. I am furious bc I'm unemployed and have been dealing with them and my car since I bought it in dec 2012, there service dept are incompetent and liars. I would never trust them again, let alone buy a car from them EVER. Sam Swope sucks!
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1 comment
#676891

learn how to spell and maybe people would listen to you.I am sorry your were (coated), (shotty) work was done. Get real and people may pay attention to you!

ID
#427418 Review #427418 is a subjective opinion of poster.
Location
Louisville, Kentucky
Loss
$1085
New Reviewer

They lied and will not fix problem.

Update by user Nov 09, 2012

I have contacted Ron Overstreet for two days now. Left phone messages three times. I have not heard back from him.

Original review posted by user Nov 07, 2012
My husband passed away and I changed my address to get all the paper work sent to my new address. They advised me for 8 weeks the address was changed. When the paper work was sent in they used my old address and my tags went to that address and were lost. They will not do anything about this and they made the mistake. Sam swope will only blame me and tells me I need to fix the mistake. Never again will I buy a car from these people. Customer Service is the worst I have ever dealt with. The lies is what really makes you upset,
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4 comments
#631978

My husband worked for this company for 4+ years and this is just par for the course. Add on top of it that they refuse to sell you a car in their "advantage plan" if you don't speak English.

The fact that Ron Overstreet contacted you and promised to help you and then never got back to you -- well, welcome to the world of promises made and not kept by this dealership. No one should ever do business with them.

Their motto might be "no one walks away because everybody saves!" but you should run away as fast as your legs will carry you. CorporateRacism (dot) com

#579512

To this day they have not helped me get my tags or just say Vickie made a mistake and she is sorry. What about" what can I do to help you".

Instead I got we will not do anything to help you.

#566911

I contacted you three times in the last two days. Left messages and have not heard from you.

#566248

Thank you for your response. I will be contacting you.

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ID
#357243 Review #357243 is a subjective opinion of poster.
Location
Louisville, Kentucky
Loss
$500

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