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Incompetent service department

I purchased a Dodge Ram Laramie on Feb 2013. I have had the vehicle in multiple times and every time has been a mix of incompetence & lies. The first time I brought it in was because the air suspension kept overheating. They had my vehicle in service a total of 3 times totaling over 2 weeks. They kept telling me nothing was wrong and every time I would pick it up I would get the warning that the air suspension was overheating. They finally brought in a tech from Chrysler to fix the issue. The spray in bed liner is peeling up. Lenny, a service writer told me he scheduled an appointment for me to drive it to Bartonville. That meant that I would have to take time off work to take it to an autobody shop so they could assess what needed to be done. I didn't have the time so it still isn't fixed. The next issue was with the front seat. The fabric separated and started to bulge in the middle. They replaced the cover and didn't install it correctly. The bottom of the seem wasn't pushed in so I had to finish the install by pushing it back in after it cut my ankle. Oil change was the next potential disaster. I had an oil change right before I went to Canada. After I got back. I realized oil had leaked all over the garage floor and the underside of my truck. It was almost 3 quarts low and I was able to hand tighten the filter 2 revolutions. I was told by Lenny, the service writer that the filter wasn't tighten enough. Every Oil Change. I always got my vehicle back the dash saying that I needed an oil change. I called and Lenny said, "I told you how to reset it". He Lied! I was never informed on how to reset the oil change counter. After that incident I had to always request that they reset the oil change counter. The latest problem takes the cake though. I brought it in on 6/20/2014 to have the radio looked at now for a third time. The radio displays 45 degree angled lines through it every time you drive it. The back up camera locks up when you drive in reverse and a body panel peeling up. I dropped it off in the morning. A typical scenario when you drop a vehicle off at Sam Lemans, you are not greeted and you just stand awkwardly until you are finally called on by one of their disgruntled service writers. I was told it would take all day to accomplish all the tasks. I was called at 4:30 and told that they were really sorry but the autobody lost track of time and forgot about my truck but, that my reverse camera was replaced. I asked about the 45 degree lines in the radio and Natalie told me that they didn't know if changing the reverse camera fixed it but I could check it out when I picked it up. I asked her if there was someone that could ride with me so I could point it out if it wasn't fixed and she said probably when I reschedule to get the body panel fixed. I arrived at the dealership at 5:00pm. I opened the door to see lettuce on my front seat. I started it up and my gas light instantly turned on. I originally had over an eighth of a tank left so I looked at my invoice and calculated that they had put 31 miles on my vehicle and nothing had been accomplished. I say, "NOTHING" because I put it in reverse to see if the camera was fixed and the camera looked even worse then what I had started with. I also still have the lines going thru the screen. I've talked to Chrysler and Tim Leman about all these issues. Tim had an excuse for every one of them which are not sufficient to say the least. The one that aggravates me the most is that the employees lied saying that I requested they drive 20 miles because the problem doesn't show up until after that. I have the invoice that says nothing about driving 20 miles especially 31 with lettuce left on the front seat. A complete and undeniable lie. I can provide the inv. if needed. Please DO NOT waste your time buying from this dealer because you will be stuck with the incompetent, lying group that runs and works in their service department.
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1 comment
#919271

You are absolutely correct. Sam lemans service department would be better run by Moe, Larry and Curly.

These guys do more harm than good when working on your car.

Avoid at all cost. Would never buy a dodge product again just because of having to deal with the half witted service department.

ID
#501786 Review #501786 is a subjective opinion of poster.
Location
Hinckley, Illinois

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