Update by user Dec 03, 2012
After many broken words of promise from the used car managers, I finally had to see the head manager. He did instantly resolve the issue of the money, but never once apologized for the bad customer service. I will and do not recommend them for business.
Original review posted by user Oct 09, 2012
When I bought my used 2010 Nissan Versa they gave it a free detailing. I asked them to make sure the seats and floor mats were shampooed. After getting car back from detail shop I noticed the only thing they had cleaned was the exterior. My sales lady blamed it on the poor foreign laborers that work in the detail shop, and then never offered to correct the problem. I had to go speak with the used car sales manager to get that situation rectified. I referred my girlfriend to my sales lady, and my girlfriend bought a used car. I was told I would receive a $100 kick back for the referral. Well, seven weeks later, a personal visit to speak with manager, and a few phone calls to them and I still have not received the money. The used car manager promised he would not drop the ball on this! Needless to say I am still waiting for the money or a phone call. Communication and customer service is non-existent.