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New Reviewer

To make a complaint on a manager Derick at the salt grass steak house in Metairie La on veterans

This was my birthday celebration my 1st time visiting your restaurant my waiter she was so sweet and very pleasant to have however my food came out wrong not once but twice my waitress was very happy and willing to get my food taking care of the 1st time it came out wrong again for a 2nd time, so She called over the manager Derick explain to him the situation his response was well what do you want me to Do about it because these stakes are expensive my husband said yes I know this because we are paying for them and want them Cooked the way we asked Derick seemed to get upset and demand that my waitress follows him to the kitchen she came back not looking like her happy self at this point my husband was not interested in even eating anymore, so he canceled the entire meal my birthday dinner was ruined and Derick the manager never apologized or even came back to the table this is not the way to treat paying customers and for him to stand right in front of us and say well what am I supposed to do because these steaks are expensive very very out of line and very very unprofessional another manager had to remove the order from the bill and just charge us for drinks because like I stated Derick never came back to the table and never apologized for the situation

User's recommendation: Never.

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ID
#3339689 Review #3339689 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Preferred solution
Let the company propose a solution
New Reviewer

Delay in delivery

I ordered from saltgrass. Food sbould have been delvered at 138. Called restaurant snd they stated the food has been sitting there waiting on a driver. I didn't pay for cold food and never got delivery. I want a total refund and will never use this service again.
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ID
#1427391 Review #1427391 is a subjective opinion of poster.
Product
Doordash Account

Terrible experience -Salt Grass at Meyerland in Houston, Tx

On April 29, 2018, my family of 4 ate lunch at SaltGrass Restaurant in Meyerland Plaza in Houston for a birthday celebration. I shared with the waitress I am highly allergic to tomatoes, pork, rice, corn and peanuts. I ordered chicken Laredo without tomatoes and a baked potatoe with cheese and sour cream only on the side. My order arrived with tomatoes on top so I kindly pointed out the issue and the plate was returned. My order arrived again and I took my first bite then, I noticed before taking the 2nd bite, there were tomatoes underneath the chicken. Immediately, I took some meds to avoid a serious reaction and then notified the waitress and requested a manager. The manager offered to monitor the kitchen while they prepare my food again. My plate was brought to me and while the chicken was finally prepared correctly the bake potatoe was fully loaded with bacon which was incorrect again. My feelings of disappointment and concerns continues to grow, I am now starving and still having to wait for a simple request. Upon leaving, I then noticed they had the audacity to charge me for the late and incorrect meal meals. By the time I received my meal, my other family members were finished eating and had to wait until I was finished eating. To add insult to injury, I began to feel the impact of the tomatoes incident late that night and began feeling bad due to Salt Grass insensitivity to my food allergies.
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ID
#1244374 Review #1244374 is a subjective opinion of poster.
Product
Salt Grass Steak House Laredo Chicken
Reason of review
Bad quality

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