New Reviewer

Reclining sofa

Update by user Jan 23, 2017

This problem IS NOT resolved. Company nor the Store has not contacted me. The couch recliner is worse than ever.

Original review posted by user Dec 02, 2016
I had the first problem several weeks after the sofa was delivered by Sal's Furniture in North Providence, RI. This problem was with the mechanics of the recliner on one side. The foot piece rubbed the floor. The back of the seat sunk. After much arguing with Greg, the owner of Sal's, finally took it to repair the sofa. After 3 years that I have had it the leather (so called ) started pealing off the fabric. This was a bonded synthetic NOT Leather as was told to me by the seller. Almost all the synthetic is peeled from about a third of the sofa. Greg owner of Sal's will do nothing to help me. This is a piece of Junk!!!!
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2 comments
#1274761

We are having the same problem with one recliner. How did they fix it for you?

#1252790

Yep, the furniture store got you on the bonded leather junk. It's been a long standing issue with that material, yet furniture stores still push it on customers.

Must be more profit in it. Southern Motion builds what gets ordered- you want junk material instead of real leathet? Then that's what they build.

Ordered my 3 piece set in top grain leather and it is awesome! Takes some care with leather conditioner occasionally to keep it clean and soft.

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ID
#965889 Review #965889 is a subjective opinion of poster.
Location
North Providence, Rhode Island
Cons
  • Quality and wearability
  • Inferior quality for the price
  • Not responsive to issue
Reason of review
Bad quality
Loss
$1700
Preferred solution
Let the company propose a solution

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