Florita Qcn
map-marker Newark, New Jersey

Replacement shoe laces for style L4713****

About to purchase a pair of style L4713****. One shoe lace is missing from one shoe. Do you sell replacement shoe laces? Im
View full review
Cristhian F

Worst experience ever

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hi Salomon. Since you've been ignoring me this last week, you owe me 360 euros from two pairs that I bought. One with wrong sized that I returned immediately and an order that you cancelled (but accepted the payment). It's been a month I'm waiting. Youe customer service/logistics is the worst thing I've experienced. Yesterday I waited 40 minutes. Today I'm 30 minutes on the phone and counting. No answering. How can you be such a big brand with such a poor service? Give me my money back!!! Do something. This is embarrassing.i do
View full review
Loss:
$360
Pros:
  • Product is awesome
Cons:
  • Impossible to reach customer service
  • Dont answer your emails
  • Dont refund you within the days they tell you

Preferred solution: Full refund

Anonymous
map-marker New York, New York

Get info

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No complaints at all. Your rep Ian was knowledgeable and extremely helpful. He took the time to answer a number of my questions. If your shoes are as good as Ian was at helping me, you have a customer for life.
View full review

User's recommendation: Customer service is excellent, online reviews are also stellarr

Islam A Jfo

PAGE NOT FOUND We are sorry, but..

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I'm trying to track my order since 19th of Sep. 2018 and contacted there customer service many times, no reply :( when i try to track my order this is what appears to me: PAGE NOT FOUND We are sorry, but the page you are looking for cannot be found. Go back to home page it's a shame that such a company don't care about there customers. i did some complains on the web, hope to get some answers. my order was 46 $ for a shoes and Backpack. Is there any way to get a reply from this company? i searched on the web about there address, it seems they are in France, but no other details, i hope that i can contact the manager to let him know how bad is it when you don't reply to the messages.
View full review
Loss:
$46
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Islam A Jfo

Nothing happen yet, i think i just get fooled.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article