Salomon

I ordered a pair of snowboard boots, size 10. The box I received said size 10, the boot was an 8.

I called CS and they told me I had to return the item for a credit then order a new pair. They could just send me the correct pair. They also offered me expedited shipping and a discount on my next order, but was told these cant be used on the boots. They also told me a manager would call me back and gave me a specific time.

No call back. I called CS. I was put on a brief hold, 10 minutes, and was told that they are too busy to call me. I was heated because at this point I was mad and not at my friendliness mood.

I listened to the cs rep give me all of the same canned answers as the other rep and when I went to speak my concerns he put me on hold/hung up on me. I called back and he acted all apologetic saying the call dropped.

All I wanted was a replacement boot, but they dont care about their customer. Really disappointed.

About to purchase a pair of style L4713****. One shoe lace is missing from one shoe.

Do you sell replacement shoe laces? Im

Hi Salomon. Since you've been ignoring me this last week, you owe me 360 euros from two pairs that I bought.

One with wrong sized that I returned immediately and an order that you cancelled (but accepted the payment). It's been a month I'm waiting. Youe customer service/logistics is the worst thing I've experienced. Yesterday I waited 40 minutes.

Today I'm 30 minutes on the phone and counting. No answering. How can you be such a big brand with such a poor service? Give me my money back!!!

Do something. This is embarrassing.i do

No complaints at all. Your rep Ian was knowledgeable and extremely helpful.

He took the time to answer a number of my questions.

If your shoes are as good as Ian was at helping me, you have a customer for life.

I'm trying to track my order since 19th of Sep. 2018

and contacted there customer service many times, no reply :(

when i try to track my order this is what appears to me:

PAGE NOT FOUND

We are sorry, but the page you are looking for cannot be found.

Go back to home page

it's a shame that such a company don't care about there customers.

i did some complains on the web, hope to get some answers.

my order was 46 $ for a shoes and Backpack.

Is there any way to get a reply from this company?

i searched on the web about there address, it seems they are in France, but no other details, i hope that i can contact the manager to let him know how bad is it when you don't reply to the messages.