Anonymous
map-marker New York, New York

Horrible customer service

I ordered a pair of snowboard boots, size 10. The box I received said size 10, the boot was an 8.

I called CS and they told me I had to return the item for a credit then order a new pair. They could just send me the correct pair. They also offered me expedited shipping and a discount on my next order, but was told these cant be used on the boots. They also told me a manager would call me back and gave me a specific time.

No call back. I called CS. I was put on a brief hold, 10 minutes, and was told that they are too busy to call me. I was heated because at this point I was mad and not at my friendliness mood.

I listened to the cs rep give me all of the same canned answers as the other rep and when I went to speak my concerns he put me on hold/hung up on me. I called back and he acted all apologetic saying the call dropped.

All I wanted was a replacement boot, but they dont care about their customer. Really disappointed.

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Florita Qcn
map-marker Newark, New Jersey

Replacement shoe laces for style L4713****

About to purchase a pair of style L4713****. One shoe lace is missing from one shoe.

Do you sell replacement shoe laces? Im

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Cristhian F

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Verified Reviewer

Worst experience ever

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Hi Salomon. Since you've been ignoring me this last week, you owe me 360 euros from two pairs that I bought.

One with wrong sized that I returned immediately and an order that you cancelled (but accepted the payment). It's been a month I'm waiting. Youe customer service/logistics is the worst thing I've experienced. Yesterday I waited 40 minutes.

Today I'm 30 minutes on the phone and counting. No answering. How can you be such a big brand with such a poor service? Give me my money back!!!

Do something. This is embarrassing.i do

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Loss:
$360
Pros:
  • Product is awesome
Cons:
  • Impossible to reach customer service
  • Dont answer your emails
  • End up your calls

Preferred solution: Full refund

Anonymous
map-marker New York, New York

Get info

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No complaints at all. Your rep Ian was knowledgeable and extremely helpful.

He took the time to answer a number of my questions.

If your shoes are as good as Ian was at helping me, you have a customer for life.

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User's recommendation: Customer service is excellent, online reviews are also stellarr

Islam A Jfo

PAGE NOT FOUND We are sorry, but..

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I'm trying to track my order since 19th of Sep. 2018

and contacted there customer service many times, no reply :(

when i try to track my order this is what appears to me:

PAGE NOT FOUND

We are sorry, but the page you are looking for cannot be found.

Go back to home page

it's a shame that such a company don't care about there customers.

i did some complains on the web, hope to get some answers.

my order was 46 $ for a shoes and Backpack.

Is there any way to get a reply from this company?

i searched on the web about there address, it seems they are in France, but no other details, i hope that i can contact the manager to let him know how bad is it when you don't reply to the messages.

View full review
Loss:
$46
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Islam A Jfo

Nothing happen yet, i think i just get fooled.

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