Salomon Reviews
Salomon Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Salomon reviews show a 1.7 star rating based on 2 customer reviews with consumers mostly dissatisfied and a 100% unfavorable distribution.
Positive Feedback
Product quality is praised as awesome, discounts and the website are valued, and some reps (Ian) received positive customer service mentions.
Negative Feedback / Risk Areas
- Frequent Salomon customer complaints about no email replies and unanswered order tracking pages.
- Long phone holds, dropped calls, and poor responsiveness from customer service.
- Issues with wrong sizes, exchange hurdles, and delayed refunds.
Key Takeaways for Future Customers
- Expect good product quality but verify size and condition on receipt.
- Document orders and request written confirmation for refunds and exchanges.
- Be prepared for slow replies; follow up persistently on refunds and cancellations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Salomon reviews show a 1.7 star rating based on 2 customer reviews with consumers mostly dissatisfied and a 100% unfavorable distribution.
Positive Feedback
Product quality is praised as awesome, discounts and the website are valued, and some reps (Ian) received positive customer service mentions.
Negative Feedback / Risk Areas
- Frequent Salomon customer complaints about no email replies and unanswered order tracking pages.
- Long phone holds, dropped calls, and poor responsiveness from customer service.
- Issues with wrong sizes, exchange hurdles, and delayed refunds.
Key Takeaways for Future Customers
- Expect good product quality but verify size and condition on receipt.
- Document orders and request written confirmation for refunds and exchanges.
- Be prepared for slow replies; follow up persistently on refunds and cancellations.
New York, New York
Horrible customer service
- - The boots arrived as size 8, though the box showed size 10.
- - CS required returning for credit before a replacement.
I ordered a pair of snowboard boots, size 10. The box I received said size 10, the boot was an 8.
I called CS and they told me I had to return the item for a credit then order a new pair. They could just send me the correct pair. They also offered me expedited shipping and a discount on my next order, but was told these cant be used on the boots. They also told me a manager would call me back and gave me a specific time.
No call back. I called CS. I was put on a brief hold, 10 minutes, and was told that they are too busy to call me. I was heated because at this point I was mad and not at my friendliness mood.
I listened to the cs rep give me all of the same canned answers as the other rep and when I went to speak my concerns he put me on hold/hung up on me. I called back and he acted all apologetic saying the call dropped.
All I wanted was a replacement boot, but they dont care about their customer. Really disappointed.
Replacement shoe laces for style L4713****
The reviewer tried to contact the company before posting this review.
About to purchase a pair of style L4713****. One shoe lace is missing from one shoe.
Do you sell replacement shoe laces? Im
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst experience ever
- - Owes €360 for two pairs: wrong-size return and a cancelled order paid for.
- - Refund pending for a month.
- - Poor service with long waits and no replies.
Hi Salomon. Since you've been ignoring me this last week, you owe me 360 euros from two pairs that I bought.
One with wrong sized that I returned immediately and an order that you cancelled (but accepted the payment). It's been a month I'm waiting. Youe customer service/logistics is the worst thing I've experienced. Yesterday I waited 40 minutes.
Today I'm 30 minutes on the phone and counting. No answering. How can you be such a big brand with such a poor service? Give me my money back!!!
Do something. This is embarrassing.i do
- Product is awesome
- Impossible to reach customer service
- End up your calls
- Dont answer your emails
Preferred solution: Full refund
New York, New York
Get info
- - No complaints at all.
- - Ian was knowledgeable and extremely helpful.
- - If your shoes are as good as Ian was at helping me, you have a customer for life.
No complaints at all. Your rep Ian was knowledgeable and extremely helpful.
He took the time to answer a number of my questions.
If your shoes are as good as Ian was at helping me, you have a customer for life.
User's recommendation: Customer service is excellent, online reviews are also stellarr
PAGE NOT FOUND We are sorry, but..
- - Cannot track order since Sep 19, 2018; tracking page shows not found.
- - Customer service has not replied after attempts about a $46 order.
I'm trying to track my order since 19th of Sep. 2018
and contacted there customer service many times, no reply :(
when i try to track my order this is what appears to me:
PAGE NOT FOUND
We are sorry, but the page you are looking for cannot be found.
Go back to home page
it's a shame that such a company don't care about there customers.
i did some complains on the web, hope to get some answers.
my order was 46 $ for a shoes and Backpack.
Is there any way to get a reply from this company?
i searched on the web about there address, it seems they are in France, but no other details, i hope that i can contact the manager to let him know how bad is it when you don't reply to the messages.
Preferred solution: Full refund
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Nothing happen yet, i think i just get fooled.