Sallie Mae
Reviews and Complaints
Very rude representative from Sallie Mae!!
Unable to contact advisor to ask questions and get copies of paperwork
Sallie Mae made unauthorized attempts to take money out of bank account and then tried to deny it.
Sallie Mae- Dont Trust Them!
Student loans interest and late fees for one month were more than my original payment!!
Sallie Mae - Payment Allocation Review from Englewood, Colorado
Racist against spanish speaking consumers who live in California.
Called my job, threatened my mom
Withdrew unauthorized ACH amount
In November Sallie Mae agreed on a $50 a month payment plan on a small private loan as long as I signed up for auto debit. On 12/27 they took out a payment of $530 & sent me an email on 12/28 to notify me of the change!
Is this legal? I highly doubt it.
How can a company take out more than you give them permission to and let you know after the fact?
Of course this is all on a weekend and I have to hope my bank will reverse the ACH and Sallie Mae will agree to it. I am not too hopeful though as I read a lot of people experiencing the same problem with no luck.
Sallie Mae calls me 560 times a month.
Defered Payment
Don't use Sallie Mae! They will decline your loan based on how much you use your credit cards!!!
I am writing to you in reference to the credit decision made on my student loan request on April 8,2013 for $3,300.00. The credit decision made on my loan was clearly discriminating based on my co-signer, who has a 720 score, 15 years employment at Stanford University and has no derogatory credit items on his credit and is more than qualified as a credit worthy co-signer.
On or around April 8,2013, The call center contacted me to reach my co-signer to clarify their obligation to co-sign for my student loan and my co-signer Sergio contacted Cory on April 12, 2013 to discuss his inquiry. Cory had asked my co-signer “ You have to many credit cards open, and what are you spending on these cards”, Sergio informed him that what he spends on his credit cards is not of his concern as Sergio pays as agreed to all his accounts including his credit cards. Cory informed Sergio that he would have to decline the loan because Sergio would not inform him what he is spending on his credit cards!!!!
This is appalling to hear their call center rep asked such questions about the use of someone’s personal credit cards and the loan was declined based that Sergio would not inform him his personal usage of his credit cards, or shall we say in the banking world, “ Excessive use of credit obligations by others” would be more of the term used as I told them that I would like a specific reason why my credit worthy co-signer who has over a 720 score, 15 yrs in the same jobs, only 65% usage of DTI on his credit cards and pays as agreed is not credit worthy? Below is the statement Sergio informed me by email and you should review how your rep communicated to him, “ I was very surprised, because he was telling me I should not have so many open credit cards with high balances. I should only have one or two. So I told him that he should mind his own business and it wasn't any of his business how I ran my financial life, and then he said that it was his business if it affected the repayment of the loan…..that's when he said they were denying me as a co-signer…so I just hung up on him.”
I have commissioned the Consumer Finance Protection Bureau and the ECOA to conduct a full investigation into this decision as my co-signer is more than qualified to co-sign for this loan. I have urged both agencies to conduct a comparison analyst review of loans given to others with co-signers with the same credit background.
It is with regret that I will never apply with their Bank and I have over 15 years experience as a FHA and VA Underwriter in Credit policy and fully knowledge in credit policy with the ECOA and Regulatory requirements by Banks. I have never in my life made a determination on a credit decision to someone based on how much they use their credit cards. As long as the consumer meets the terms and conditions of the creditor, pays as agreed, shows they are credit worthy and for your rep to ask such personal questions is violation of my co-signer’s personal civil rights.
I would also suggest their internal Risk Management and Legal Department investigate on how their credit determinations are made on consumer’s with Stella credit are made as this reflection has made a permeate reflection on how this Bank crosses the line on consumer personal usage of their credit as the balances on a credit card does not constitute a denial on credit!!!
You may forward the specific reasons for the denial of my loan application to my address above and I urge your upper management to re-evaluate your credit guidelines to assure that your employee’s are complying with your policies and the ECOA laws that protect personal information on borrowers and that they comply through Fair Credit Billing Act outlined by the FDIC.
BEWARE CONSUMERS!!!
Biggest Waste of Time, be ready to give up hours of your life with customer support
COLLECTION PRACTICES
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Verified ReviewerSALLIE MAE IS THE WORST TO DEAL WITH
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Why are you calling them racist? Are you assuming that everyone who doesn't speak Spanish is a racist?
I think you should stop with the slander and Pay your bills.
You signed a contract in which you agreed to pay back money that Salle Mae agreed to lend you with a specified interest rate. Regardless of your situation and circumstances they lived up to their end of the deal, so live up to yours.
Haha. You don't sound educated enough to debate a 1st grader let alone take on the Largest Private Financial Provider for Education.
I wouldn't thank her just yet...
You can't even speak for yourself! Let the "rest" look after themselves.