Sales By Helen

My 75 year old mother called to make an appointment; John Romani told her Friday or Sunday was available. She emailed him and told

Him Sunday.

When she called to ask what time he had free, he started literally screaming and yelling at her that he had several appointments already, we're in the middle of a pandemic, and no one is showing up for work. As if that wasn't bad enough, he then stated that if she expected this level of customer service (am appointment the next day), she should call someone else.

He is the rudest, most disgusting human being we have ever done business with and doesn't deserve to even have a business anymore. Wish I could give you zero stars for being worthless.

everything is overpriced, no discounts for buying multiple items, any bit of junk is always at least $5. other sales generally give those items away if you're buying multiple items.

they are ignorant of what the items are, i.e. "that wood thing" to describe an antique stamp, but still want to charge $20 for it! an unfortunate combination of ignorance, no customer service, and greed. they hold sales for one day only, very few hours, end up with a house full of items, which later show up on their "shop" website at outrageous prices.

how anyone hires them is incomprehensible! they offer nothing to either the property owner or the sale customer.

When Helen started many years ago, she knew that the majority of her sales went to dealers. She routinely priced fairly and would always make deals on multiple items.

NOW her son runs the show. Totally different experience. They ask Antique store prices and really don't care if they sell to the dealers or not. Bottom line.......they buy the remaining inventory at vastly reduced prices (or at least much less deducting their commission), and then sell it on eBay themselves.

When you go an estate sale, you don't want to be told how much an item sells for on eBay. When you are at an estate sale, you are expecting a great price.

I only go to Helen's sales if it is VERY LOCAL and only on the last day. I can get my stuff MUCH Cheaper so many other places.

It is 10 am. We are already in our new home.

John made arrangements for noon. I have pneumonia so my 90 year husband is attempting to get there

Just got back from an estate sale from Salesbyhelen. I was so pissed off the entire ride home.

They offer zero customer service. They had me bagging and packing my fragile items with no space to do so. My items were falling, and almost broke. They still did not assist me.

I had to have my elderly mother help me to wrap my expensive purchases while disgruntled customers were murmuring behind me because I was in their way. When I did ask the salesbyhelen staff for anything, I was met with indignation and indifference.

I hope to never do business with those people again. Terrible experience overall.

I have personally used Sales By Helen for a sale and have nothing but wonderful things to say! They showed up on time, went above and beyond to help in any way they could and made the whole experience much smoother then expected. I have enjoyed their services so much I now find myself frequenting their other sales!

Thanks Helen, John, Brad and the rest of your amazing crew!

I actually had a similar customer service experience with them. I'm not going to write the entire details, or it would end up being an essay.

However, it did have to do with them calling me as we had agreed. I received no phone call (I was supposed to), which resulted in the sale of several items; we had made an informal deal for these items. I spoke to two of the people involved with this business and somehow their version of the story was completely different than reality. They basically sold the items because they made more money selling it to someone else than what we discussed.

Their excuse was they got busy. How busy can you be to dial ten numbers and say,"Hey, this is what I'm being offered." Calling me was actually what they agreed to do, but apparently they didn't want to exert with the effort. Bottom line, not good business.

And if this or anything else happens to you, don't expect a sincere apology. I hope they read this and the other negative review because there seems to be a pattern of ignorance.

Sales by Helen located near Philadelphia Pennsylvania may do a good job at estate sales but their customer service leaves a lot to be desired. Their representative opted to not show up for a pre-arranged appointment.

Not only did he not show up, he also did not bother to call, text or email to say that he was not coming.

If you are already dealing with the grief and chaos of a the death of a family member I'd suggest you move on and find another company to take care of your estate sales. It's a shame because they came to me highly recommended.