Sales By Helen
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Sales By Helen Overview
Sales By Helen has 1.6 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "STAY AWAY HE'S A JOKE AND A SCAM", "Stay away from him.".
Consumers are not pleased with Billing Practices and Discounts and Special Offers. The price level of this organization is low according to consumer reviews.
Philadelphia, Pennsylvania
You are a Joke
User's recommendation: STAY AWAY HE'S A JOKE AND A SCAM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shockingly Nasty
- Rude nasty mean unprofessional
Preferred solution: Apology
User's recommendation: Stay away from him.
Philadelphia, Pennsylvania
Overpriced and rude, very poor customer service
Preferred solution: Let the company propose a solution
Thank you for taking the time to review our company. While I understand that you are not happy with the prices, I can assure you that we have over 2,500 satisfied clients and even more satisfied customers.
While I will agree that our prices have risen over the years, the quality of the merchandise we sell has also improved. We routinely sell Theodore Alexander, Knoll, Maitland Smith, Henkel Harris, Baker and other high-end furniture and home decor. While the prices might seem astronomical to you, everything is priced fairly, and we routinely sell out our sales. As far as discounts, since we price our items at a fair price, we usually don’t need to discount the prices.
If you ask for a discount when the sale opens, we are usually going to say no, if you come back later in the day and we can discount the item then we will. As for you claim that we end up with a “house full of items” that simply is not the case. In most weeks we sell 80%-95% of the items in a home. You also claim that unsold items end up in our online store, that is also not the case.
The items listed in our online store are predominantly items from clients where we cannot conduct a sale. (condos, gated communities, individual items).
Prices are WAY TOO HIGH
absolutely true! everything is overpriced compared to other local sales for example, $5 for a single pottery mug.
she is unpleasant and unfriendly, snide, supercilious and downright rude. she does not care if items sell or not, she's fine with having a house full of items at end of sale. she runs sales for one day, from 9:00am to 1:30pm.
i don't understand why anyone hires her. her clients are definitely losing out.
Replying to
Pissed
Worst customer service experience.
I just want to add that even though the woman who was running the register was extremely rude to me, there was a young women on staff who was actually very kind and helpful.
- Terrible customer service
Preferred solution: Let the company propose a solution
Chester Springs, Pennsylvania
Sales By Helen Staff Review
Folcroft, Pennsylvania
Customer service
Actually what happened was very simple. You came to a sale and wanted to purchase 2 pieces.
We gave you a price and you said you would think about it and left. In the meantime the pieces sold to someone else. You had your opportunity to buy the items but you left the sale.
Another buyer came in and bought the items . Not sure else we could have done to accommodate you.
No show for an appointment and no contact?!?!
I am sorry that you are unhappy but that is not how it happened. You called our company and said that you wanted an appointment.
You said that you would contact us and give us your address so we could meet you. You never gave us your address, and never confirmed the appointment. When we called back your phone was not working.
(You later told me that your phone was broken). I returned your email immediately and tried to schedule another appointment but you had already left the state.
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John Romani is a complete liar. Every word he has said on here is a total lie.
I am sorry that your mother is not happy but that is not what happened. Your mother emailed us at 9:38am on a Saturday morning and asked what time we could meet on Sunday.
At 3:00pm the same day she called me and started yelling at me that we did not respond to her email and that it was obnoxious that we didn't respond to her faster. I explained that we had a sale and that as soon as I got back to the office I would look at my schedule for Sunday and confirm a time. She said that was no good enough and that I needed to confirm a time to meet immediately, she accused me of not being responsive and of ignoring her. After a few minutes of her verbal abuse she continued to berate me and explain that I needed to give her a time to meet.
I again explained that we were at a sale and have been at a sale all day and had no time to respond to her email. I could not confirm a time to meet since I did not have my schedule for Sunday. I went out of our way to accommodate your Mother, I answered her emails and calls in a timely manner, I even tried to schedule an appointment on a Sunday in the middle of summer, during a pandemic, on a days notice but that was not good enough for her and she decided to berate me and accuse me of blowing her off.
Again, I am sorry she was not happy, I provided her with other resources, and explained that we are not going to be able to provide a level of service that she was going to need but she felt that belittling me was a better approach. We go out of our way to accommodate all customers and clients, we tried to schedule a Sunday appointment on short notice, we were polite and cordial but I will not be abused and accused of things that are just not true.
THAT IS A COMPLETE LIE!!!!! EVERYTHING YOU WROTE IS A COMPLETE LIE!!
How about you call me, Romani? I don't need to settle anything with you on here I don't need to prove anything to other people like you do. Be a man, pick up the phone and call me or better yet why don't you meet me in person and we can discuss this. I am not a coward like you are.
I am tired of you getting away with treating people like you do.
I will make it my business to expose you to everybody how dare you come on here and blatantly lie. You are disgusting.