Sales By Helen
Sales By Helen Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sales By Helen has a 1.9 star rating based on 3 customer reviews and consumers are mostly dissatisfied.
Positive Feedback
Some customers praised punctuality and helpfulness from staff on certain sales and recommended the team for specific local estate events.
Negative Feedback / Risk Areas
- Recurring Sales By Helen customer complaints cite poor customer service and rude interactions during appointments.
- Complaints mention unclear receipts and lack of itemization raising accountability concerns.
- Issues reported with billing practices, discounts, and perceived overpriced items and reselling behavior.
Key Takeaways for Future Customers
- Read Sales By Helen reviews before hiring and expect possible customer service issues.
- Confirm itemization, ask about discounts and billing up front.
- Attend later sale days for better prices and inspect policies on refunds and consignment.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sales By Helen has a 1.9 star rating based on 3 customer reviews and consumers are mostly dissatisfied.
Positive Feedback
Some customers praised punctuality and helpfulness from staff on certain sales and recommended the team for specific local estate events.
Negative Feedback / Risk Areas
- Recurring Sales By Helen customer complaints cite poor customer service and rude interactions during appointments.
- Complaints mention unclear receipts and lack of itemization raising accountability concerns.
- Issues reported with billing practices, discounts, and perceived overpriced items and reselling behavior.
Key Takeaways for Future Customers
- Read Sales By Helen reviews before hiring and expect possible customer service issues.
- Confirm itemization, ask about discounts and billing up front.
- Attend later sale days for better prices and inspect policies on refunds and consignment.
Turn one complaint into a collective action
West Chester, Pennsylvania
No accountability
I hired them to liquidate my household items. There was no itemization, on the receipt of items sold, just vague references like, bedroom furniture, instead of draw and dresser, and wall hangings, instead of sconces.
Some items that were listed were recognizable, but many items were not clearly labeled. At the end of the sale, I had no assurance that I was listed on the receipt were the actual items in the house that they claimed sold.
Another thing that made me suspicious was that they discouraged me from hanging around during the sales transactions. What's that all about?
User's recommendation: Sellers beware!!
Philadelphia, Pennsylvania
You are a Joke
I guess you got all your little friends to give the truth a thumbs down. You're complete joke.
User's recommendation: STAY AWAY HE'S A JOKE AND A SCAM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShockingly Nasty
My 75 year old mother called to make an appointment; John Romani told her Friday or Sunday was available. She emailed him and told
Him Sunday.
When she called to ask what time he had free, he started literally screaming and yelling at her that he had several appointments already, we're in the middle of a pandemic, and no one is showing up for work. As if that wasn't bad enough, he then stated that if she expected this level of customer service (am appointment the next day), she should call someone else.
He is the rudest, most disgusting human being we have ever done business with and doesn't deserve to even have a business anymore. Wish I could give you zero stars for being worthless.
- Rude nasty mean unprofessional
Preferred solution: Apology
User's recommendation: Stay away from him.
John Romani is a complete liar. Every word he has said on here is a total lie.
Replying to
Overpriced and rude, very poor customer service
everything is overpriced, no discounts for buying multiple items, any bit of junk is always at least $5. other sales generally give those items away if you're buying multiple items.
they are ignorant of what the items are, i.e. "that wood thing" to describe an antique stamp, but still want to charge $20 for it! an unfortunate combination of ignorance, no customer service, and greed. they hold sales for one day only, very few hours, end up with a house full of items, which later show up on their "shop" website at outrageous prices.
how anyone hires them is incomprehensible! they offer nothing to either the property owner or the sale customer.
Preferred solution: Let the company propose a solution
Thank you for taking the time to review our company. While I understand that you are not happy with the prices, I can assure you that we have over 2,500 satisfied clients and even more satisfied customers.
While I will agree that our prices have risen over the years, the quality of the merchandise we sell has also improved. We routinely sell Theodore Alexander, Knoll, Maitland Smith, Henkel Harris, Baker and other high-end furniture and home decor. While the prices might seem astronomical to you, everything is priced fairly, and we routinely sell out our sales. As far as discounts, since we price our items at a fair price, we usually don’t need to discount the prices.
If you ask for a discount when the sale opens, we are usually going to say no, if you come back later in the day and we can discount the item then we will. As for you claim that we end up with a “house full of items” that simply is not the case. In most weeks we sell 80%-95% of the items in a home. You also claim that unsold items end up in our online store, that is also not the case.
The items listed in our online store are predominantly items from clients where we cannot conduct a sale. (condos, gated communities, individual items).
Prices are WAY TOO HIGH
When Helen started many years ago, she knew that the majority of her sales went to dealers. She routinely priced fairly and would always make deals on multiple items.
NOW her son runs the show. Totally different experience. They ask Antique store prices and really don't care if they sell to the dealers or not. Bottom line.......they buy the remaining inventory at vastly reduced prices (or at least much less deducting their commission), and then sell it on eBay themselves.
When you go an estate sale, you don't want to be told how much an item sells for on eBay. When you are at an estate sale, you are expecting a great price.
I only go to Helen's sales if it is VERY LOCAL and only on the last day. I can get my stuff MUCH Cheaper so many other places.
absolutely true! everything is overpriced compared to other local sales for example, $5 for a single pottery mug.
she is unpleasant and unfriendly, snide, supercilious and downright rude. she does not care if items sell or not, she's fine with having a house full of items at end of sale. she runs sales for one day, from 9:00am to 1:30pm.
i don't understand why anyone hires her. her clients are definitely losing out.
Pissed
It is 10 am. We are already in our new home.
John made arrangements for noon. I have pneumonia so my 90 year husband is attempting to get there
Worst customer service experience.
I just want to add that even though the woman who was running the register was extremely rude to me, there was a young women on staff who was actually very kind and helpful.
Just got back from an estate sale from Salesbyhelen. I was so pissed off the entire ride home.
They offer zero customer service. They had me bagging and packing my fragile items with no space to do so. My items were falling, and almost broke. They still did not assist me.
I had to have my elderly mother help me to wrap my expensive purchases while disgruntled customers were murmuring behind me because I was in their way. When I did ask the salesbyhelen staff for anything, I was met with indignation and indifference.
I hope to never do business with those people again. Terrible experience overall.
- Terrible customer service
Preferred solution: Let the company propose a solution
Sales By Helen Staff Review
I have personally used Sales By Helen for a sale and have nothing but wonderful things to say! They showed up on time, went above and beyond to help in any way they could and made the whole experience much smoother then expected. I have enjoyed their services so much I now find myself frequenting their other sales!
Thanks Helen, John, Brad and the rest of your amazing crew!
Folcroft, Pennsylvania
Customer service
I actually had a similar customer service experience with them. I'm not going to write the entire details, or it would end up being an essay.
However, it did have to do with them calling me as we had agreed. I received no phone call (I was supposed to), which resulted in the sale of several items; we had made an informal deal for these items. I spoke to two of the people involved with this business and somehow their version of the story was completely different than reality. They basically sold the items because they made more money selling it to someone else than what we discussed.
Their excuse was they got busy. How busy can you be to dial ten numbers and say,"Hey, this is what I'm being offered." Calling me was actually what they agreed to do, but apparently they didn't want to exert with the effort. Bottom line, not good business.
And if this or anything else happens to you, don't expect a sincere apology. I hope they read this and the other negative review because there seems to be a pattern of ignorance.
Actually what happened was very simple. You came to a sale and wanted to purchase 2 pieces.
We gave you a price and you said you would think about it and left. In the meantime the pieces sold to someone else. You had your opportunity to buy the items but you left the sale.
Another buyer came in and bought the items . Not sure else we could have done to accommodate you.
No show for an appointment and no contact?!?!
Sales by Helen located near Philadelphia Pennsylvania may do a good job at estate sales but their customer service leaves a lot to be desired. Their representative opted to not show up for a pre-arranged appointment.
Not only did he not show up, he also did not bother to call, text or email to say that he was not coming.
If you are already dealing with the grief and chaos of a the death of a family member I'd suggest you move on and find another company to take care of your estate sales. It's a shame because they came to me highly recommended.
I am sorry that you are unhappy but that is not how it happened. You called our company and said that you wanted an appointment.
You said that you would contact us and give us your address so we could meet you. You never gave us your address, and never confirmed the appointment. When we called back your phone was not working.
(You later told me that your phone was broken). I returned your email immediately and tried to schedule another appointment but you had already left the state.
Unemployment Expert Tips
Experts Tips on Unemployment and Cyber Security
Can’t verify your identity via ID.me? Andrew Stettner, an unemployment expert, comments on how the ID.me verification process works and the privacy risks involved. Learn how one consumer resolved his issue.
Andrew Stettner is a senior fellow at TheCenturyFoundation and a non-profit leader who shares expert opinion on unemployment benefits and insurance reform.
Companies Similar to Sales By Helen
AuPairWorld
“An au pair family has not followed the contract rules, and I would like to leave. I was in contact with...“
Sanjay Deokar Interior De...
“Don't Get Trap In his Sweet Talk, Sanjay deokar Is a Complete Fraud & Cheater For Me. My Home interior...“
Fandos Marble And Granite
“I had my kitchen and bathroom granite and marble countertops purchased and installed from Fandos Marble...“
CoolJonny
“Thank you so much to the crew who cleaned house for me last Wednesday (12 May)...you exceeded all my...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
she allows her “friends” to receive discounts and her son is a thief. I agree about the lack of transparency with items sold.
She wanted me out of the house during the sale days but provided no security! I caught people trying to “steal” or change price tags.