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Ripped me off charged $893.03 for an alignment.

I had gone online to purchase tires as instructed by a lady who when I called to see if they had the tires I wanted. She said I had to go online to do that. I did and there was a deal that was ending at midnight that stated if I purchased tires the mounting and balancing and tire disposal would be free. I made an appt. and took my SUV in and it sat there for a week before they did anything it was then in the shop for days I called several times and they said they were working on it. I stopped in one day and the owner told me he had to purchase 2 nuts for the rear to do the alignment. I was a service manager for GM for years and looked up the parts they were .50 cents apiece when I went to pay the bill it was $893.03 I had already paid for the tires so all they did was mount and balance the tires I am sure it was not aligned up as I fight to keep it on the road. They were to check out a clunking noise in the front and didn't I pulled right back in and told them its still clunking. The owner said he would test drive the vehicle to make sure all work was done. He said when I picked it up he did not do it. I had purchased good brakes and pads for the front and they didn't put them on I thought that might have been why the bill was so high but even if they had paid for the brakes that would have been way too high of a bill. The shop manager took the bill back as I stated it was not itemized it just had my name and the final bill it did not say what was done to the vehicle to make the price so high. He took it and said he would itemize it as it should have been done. and told me to bring it in and they would take care of the problem with no charge, They tore the parts off the car before calling me and telling me I had to pay over $160 to fix it and it would need to be realigned but they did not realign it. The owner sent fake paperwork to the bank card Co. stating he had a detailed bill and I had authorized all work done. When I called the bank the day I had to pay the $893.03 they told me it was ok to do since he wanted to charge me $20 a day storage. and I would get the money back. when I got an email stating I would have to put the funds into the bank so to cover the charge that my dispute was in his favor since he had written proof I approved the work I said I didn't even get a copy of the bill they took it back to fix it and all they did was align the car plus put the tires I had already paid for. Having been a service manager I knew that was WAY overpriced the bank assured me I would get the money back. The owner sent them fake paperwork and they are total crooks I would not recommend them to anyone I told a lot of people here in town, and they all said they have tried the same thing with them but they got their money refunded doing a dispute with the bank Capitol one bank said he had signed proof I approved the expense. I said being a service manager I would have NEVER approved $893.03 for alignment then had to pay another $160 to get the car back. they are total crooks the thieves I am not going to take them to small claims court to see what they can do to help me

User's recommendation: NEVER TAKE YOUR VEHICLE THERE OR GET A WRITTEN QUOTE FIRST THEY ARE TOTAL CROOKS.

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ID
#1933527 Review #1933527 is a subjective opinion of poster.
Location
Perry, Ohio
Service
Salem Tire Pros And Auto Service Car Repair
Cons
  • Ripped off for alignment and mounting tires
Loss
$893
Preferred solution
Price reduction

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