Dominic G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tempe, Arizona

Salem Boys Auto totally trashed my vehicle due to their shoddy work and after further review and examination it appears may have committed fraud as well.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Salem Boys Auto totally trashed my vehicle due to their shoddy work and after further...
Salem Boys Auto totally trashed my vehicle due to their shoddy work and after... - Image 2
Salem Boys Auto totally trashed my vehicle due to their shoddy work and after... - Image 3
Salem Boys Auto totally trashed my vehicle due to their shoddy work and after... - Image 4
Salem Boys Auto totally trashed my vehicle due to their shoddy work and after... - Image 5
Salem Boys Auto totally trashed my vehicle due to their shoddy work and after... - Image 6
Updated by user Jul 13, 2021

Update: More damages caused by Salem Boys Auto Repair! In addition to the mess I sited in my original complaint that Salem Boys Auto Repair caused to my vehicle which has rendered it inoperable now for over 7 months, an experienced mechanic examined the engine compartment and noticed the following:1.

The timing plate cover and tabs are missing. Salem Boys Auto removed the timing tabs and cover during one of their repairs and did not bother to install them. You cannot accurately adjust the timing now. SBA mechanic 'Fast Eddy" he calls himself, adjusted the timing incorrectly without the use of a timing gun right in front of me.

Now I see he did not get a timing gun. Pathetic. 2. The alternator belt is now rubbing against the alternator bracket since Salem Boys Auto's last session of disrepair they performed on my vehicle.

Someone at Salem Boys perhaps the head mechanic who worked on my vehicle either intentionally or inadvertently backed off one of the bolts so the belt was out of alignment and was rubbing as stated earlier against the alternator bracket. Nice Job Salem Boys Auto. The mess keeps growing. 3.

The mechanic who inspected the engine compartment noticed the carburetor screws were set in as far as they could go and it appears another part to the top of the carburetor was missing so it could not be adjusted and he stated I needed a new rebuilt carburetor as the result of Salem Boys trashing the carb. These are just a few of the blatant glaring problems Salem Boys Auto is responsible for damaging while charging excessively premium prices nearing price gouging or more for parts and labor which I will address at a later time. Much More research will be done in the near future to expose the lies, deception and damages Salem Boys Auto has done to my vehicle. Keep in mind I paid around $8,000 to these clowns to help restore my vehicle not destroy it.

No remorse of any kind by Salem Boys Auto just more excuses and lies. How do these people sleep at night. Just look at the dozens of complaints online against them on Yelp, and other sites.

Same pattern of excuses and non admittance to any problems they have created to customers vehicles. High prices, low quality service and zero integrity.

Original review May 11, 2021
1. My vehicle has been rendered inoperable due to SBA's negligence and it has now been over 5 months now without being able to drive my vehicle after spending over $8,000 in repairs at SBA.

(See picture of stranded vehicle in garage)
2. SBA trashed my perfectly running carburetor and now the CEO told me to go get it fixed someplace else and then bring the car back to them to work on. Seriously? (See picture of black soot on garage floor due to SBA'
s shoddy work).

So SBA does admit the carburetor is damaged and does not accept responsibility for it. Funny, the mechanic nor the invoice never mentioned the carburetor needed repair when I came in pick up my vehicle which the mechanic said was running well. Turns out both were lies.
3. Fraud?

SBA claimed the spark plugs (over 10 years old) which I ask them to replace were in good condition and did not need replacement. So the CEO and mechanic said they decided not to replace the spark plugs but instead (unauthorized repair) to clean the plugs instead of replacing them because the tips were in good condition and charged me $197 in labor to boot. After I thought this story sounded suspicious I decided to remove the spark plugs and discovered they were in horrendous condition and clearly needed replacement and certainly were never cleaned by SBA to quality condition. This was a blatant glaring lie on SBA's part.

Did they think I would not remove them and examine them after they trashed my vehicle? I bet most people don't double check the work their mechanics do at SBA. It's not the lie that looks bad it's the coverup. (See picture of spark plug)
4.

There are many repairs that I believe you over charged me in some cases 200%-300% or more as compared to other shops average prices in the area for either parts or labor. For example, SBA charged me $190 for two front shock absorbers that was just for the parts. After further review two shocks shocks should only cost around $50. Now , asked the CEO Andi, if she would tell me what quality and type of shocks they charged me for?

To this date she has failed to respond. Same goes for the starter replacement your shop charged me $300 for? Compare at $150-$175 average repair price in the Phoenix area.
5. The list goes on and on.

(see other reviews for more details about the shoddy work and the excuses and excuses of why SBA feels they allegedly are not responsible for trashing my vehicle and never offered to repair the damages they have caused me. Just the fact alone that not be able to drive my vehicle after spending over $8,000 would warrant any decent auto repair shop to come to at the very least to offer to make things right. Not so, just excuse after excuse and it seems they like to ridicule and yell at their customers who complain like they did to me. Not only that I have to hear a sincere apology for the condition they have left my vehicle.
6.

Check engine light is on which I asked SBA to diagnose and repair as part of passing emissions on two occasions. SBA denies this. Why would you take a vehicle to emissions with the check engine light on and not need to repair it makes no sense as does most of SBA's deceptive and misleading responses. There are many which I have documented (See Photo of check engine light).

The mechanic told me when I came in to pick up my vehicle he fixed the check engine light issue and now SBA denies I ever asked them to repair it.
7. How about after failing emissions a second time and SBA claiming they lost the emissions results when I came in to pick up my vehicle. Very suspicious. The mechanic told me they had them before I came in and then all of a sudden they went missing.

Was SBA trying to hide something here?
8. Then there was the unauthorized changing of my battery where SBA tried to charge me an additional $40 on top of the cost of the battery to check my electrical system (again unauthorized) for what the CEO said is normal practice for them each time they change a battery? When I questioned the CEO about this charge and said it sounded like a scam to me she did refund these charges. Either way, very suspicious practice here.

Never heard of a shop without consent charging customers to check their electrical system when changing a battery and tacking on $40.
Summary:
One thing SBA is good at is taking your money, charging outrageous premium prices and then denying all wrong doing for trashing my vehicle. How treating a good paying customer horribly and trashing his vehicle, who never complained about their premium prices (until after they trashed my vehicle) and patiently waiting over two months to get their vehicle fixed is beyond me. Not good business practices no matter how you look at it.
Photo of Salem Boys Auto - Tempe, AZ, United States. Check engine light on constantly which I asked SBA to diagnose and repair twice to pass emissions.

SBA denies this.
Check engine light on constantly which I asked SBA to diagnose and repair twice to pass emissions.

SBA denies this.
Photo of Salem Boys Auto - Tempe, AZ, United States. Spark Plug removed with approximately 200 miles driven.SBA lied about the condition of the plugs and charged me $197 for unauthorized labor
View full review
Cons:
  • Outrageous pricing
  • Fraudulent practices
  • Horrendous service

Preferred solution: Deliver product or service ordered

User's recommendation: Stay as far away from Salem Boys Auto as you can. I wouldn't send my worst enemy to this company.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article