Ford Dealers And Service Depts. Failure to follow through.

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2013 XLT Explorer- Took to Sakalaris Ford in Camdenton Mo. on a Friday in 2015. as the car would only go 40 mph. Service Department refused to give a time they would report on the problem. This went on for three days until I confronted the Dealership Owner. on Wednesday the following week. I was then promised I would have the Shop Directors answer by Thursday evening. I called Friday afternoon and he apologized, he had a sudden trip to a meeting out of town. I slipped into the work garage on Tuesday 12 days after leaving my car to discover my car was being looked at for the first time, the mechanic informed me it was a burned wire laying on a part of the transmission. As the car was under warranty I was given a small Nissan sedan. I asked for a bigger vehicle and was told there were non available for several days. Being 75 years old, hitting my head on the door jamb and getting in and out of this low slung car was most unbearable for 12 days 2nd OCCURANCE. (2016 Ford Edge) Battery had died in garage over night. Charged it up myself and took it to Ford Service at Camdenton for checking. They informed me the Battery was not good and it wasn't the Ford Battery that was supposed to be in the car. They charged me $22.50 for shop time, but failed to give me a read-out of the battery test results. I tool the car back to Fulton Ford, Fulton, Mo. They apologized and said they didn't know how the battery was switched, which they replaced but; refused to reimburse for the$22.50 or any part of my 72 round trip millage. I had the edge for 8 months and pointed out there were miss matched body and door panels and weather stripping wasn't making full contact at the same area. The car already had an exact 512 miles when purchased and I was told that's why I got a discounted price. I suspicioned the car had been previously damaged. The cost of law suit at this time wasn.t feasible. OCCURANCE #3 Since I quit taking my Ford cars for service at Ford in Camdenton, I had been using Sakalaris Ford Service in Versailles Mo. In February 2019 I took the 2016 Ford Edge for full service and tire Rotation. After a 45 minute wait I was informed they could not rotate the tires because the lug nuts were frozen and they might strip a lug nut has they were swollen. I asked how many were bad or frozen and I was told they would not take a chance of stripping the threads after there first encounter, has they had no extra correct size lug nuts. I explained I was on my way on a 560 mile round trip. It was suggested I might be able to purchase nuts from a local parts Auto Store, and get reimbursed from Ford. In the following 30 Minutes I discovered the nuts were available, but: Service Manager Marsha said she had to reschedule for next week my car was already out of work schedule. When I complained to Marsha, she informed me they could also break a stud bolt. I immediately took the car to a tire Dealer in my Town and he took all the lug nuts off, rotated the tires and sold me the lug nuts at cost $22.50 + $10.00 rotation. He now has all my car service business. 4th OCCURANCE- Informed Ford Corporate District Manager of these problems and got only apologies except at Sakalaris Ford in Versailles.
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