Saint And Sofia
Saint And Sofia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Saint And Sofia has a 2.5 star rating from 7 reviews; consumers are mostly dissatisfied with a 50% unfavorable vs 30% positive split.
Positive Feedback
Customers praise the product quality and fit on some items and note smooth exchanges and successful refunds in a few cases, per Saint And Sofia reviews.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and difficulty reaching support.
- Issues with returns and refunds include forced store credit and slow processing.
- Shipping delays, lost orders, and billing or payment handling problems reported.
Key Takeaways for Future Customers
- Expect quality clothing but verify sizing before purchase and read return policy for refunds and returns.
- Document orders and follow up persistently on refunds or billing disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Saint And Sofia has a 2.5 star rating from 7 reviews; consumers are mostly dissatisfied with a 50% unfavorable vs 30% positive split.
Positive Feedback
Customers praise the product quality and fit on some items and note smooth exchanges and successful refunds in a few cases, per Saint And Sofia reviews.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and difficulty reaching support.
- Issues with returns and refunds include forced store credit and slow processing.
- Shipping delays, lost orders, and billing or payment handling problems reported.
Key Takeaways for Future Customers
- Expect quality clothing but verify sizing before purchase and read return policy for refunds and returns.
- Document orders and follow up persistently on refunds or billing disputes.
Media from reviews
Tired of being ignored?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gainsborough, Lincolnshire
Lovely clothes but disappointing customer support. Rang twice e and in both cases just rang off - no option to leave a message.
See above - even this is confusing! Now they want more words!
Quite simply - nice clothes but poor customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifficulty finding contact details
Problem now addressed. Hopefully my details will now be removed from their mailing list. It will take time though.
Poole, Bournemouth, Christchurch And Poole Council
I am delighted with my jeans. I had to return short length for regular. All was fine smoothly. Thank you.
Change of size. All done and managed perfectly. Nice material not too heavy.
Return was processed within a couple of days.
User's recommendation: Brilliant. And fit is beautiful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got taken!
These people are thieves! Their clothes run very big.
Try to return something that you don't like or that doesn't fit & you get a message saying hmm..let's find you something that fits..not the exact words, but the exact meaning! I had no option to get my money returned, but only a credit to the store! They are way overpriced and are probably having financial difficulties is my guess. And, they have the nerve to say on the page "Your return, your way".
Are they for real?!
I am spreading this word far and wide. Avoid!!
User's recommendation: Run and don't look back!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting for refund. And still taking money from my clearpay
Dident get a respond, still wsiting for a refund. Taken moneey sgsin from my clearpay, and iv returned the shoe.
Please could i have my refund. 2 osyments have gone.
Waiting for a refund. And still taking money from my Clearpay. And the shoe has been received on your side.
Preferred solution: Full refund
Resolved: Have not received oder
These company can do way better with shipments and customer service.have not receive oder.try through emails and call and no respond.will not recomend.lacks poor customer service.if you in another country and you selling outside your country if you can't keep up sell locally.so here stuck whats going to happened to my money
User's recommendation: Dint buy from here any problems you own your own
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Delayed orders
Confirm rapid delivery.
My order No. 52USS392099 was placed on December 14.
According to the SHOP App, it has been processed and placed ready for delivery for several days with no further movement, despite your promise of 6-8 day delivery service. Please advise when I can expect delivery of this order.
Preferred solution: Deliver product or service ordered
User's recommendation: Vendor responded quickly and explained that FedEx had been experiencing delays in uplifting orders to the US but they expected the order to be received in a few days.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective bag - I have to pay for shipping back
Canadians - AVOID
I ordered a bag from S + S as a Canadian customer. The bag arrived defective - the hardware was all tarnished and the bag was stitched closed in a way that I couldn't even close it properly.
Trying to return this bag was so challenging.
When trying to return it provides different options - gift card, clothing credit and gift card, and not a direct return (with the conversion it was very confusing). I had to contact customer support who told me that they were sorry but if I wanted a return and live in Canada, that I would have to pay for my own shipping back to the warehouse, ON A SEVERLY DEFECTIVE PRODUCT. She kept asking me if I wanted a new bag sent, even though I said wanted a refund. If I was a Canadian customer I would avoid this company at all costs.
Actually, the bag was a huge let down and I would suspect other products would be too, especially if you are a Canadian customer.
Also, the box came all ripped and dented. I'm sure they'll blame me and make me pay for that too.
- Process of returns
- Customer service
- Quality of product
Preferred solution: Full refund
User's recommendation: Avoid Saint + Sofia
Atlanta, Georgia
Trying to make a return
I ordered one dress (which doesn't look good on me.) I received 2 dresses, and now need to return them both. I'm not interested in paying out more money to receive help with this matter!
Please provide a way to make this return!
User's recommendation: Avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would like to pay for my order
my order Number: 52EUS87258
My name is: Carmen Reuber-Ebermann from Germany
My telefon number: 151-********
I would like to pay for my order.
Please give me your account number so that I can transfer the money.
Please get back to us quickly.
Thanks
Carmen Reuber-Ebermann
Edison, New Jersey
Sizing query
Could you please advise the correct size for me to order in the Rowan jacket? I normally wear an XS in Australia?
Please advise if you have that size in stock and or when it will be available?
Thank you so much
Delmar, New York
I have not received my order #52USS335190
You have my address wrong. You have Albany for the city and it should be:
Kathy Romano
11 North St
Delmar NY 12054
User's recommendation: Make sure you have your address correct. Read the description of the item too.
Kingston, New York
Awful Service
I live in New York and ordered a coat. When it didnt arrive in the time it was supposed to, and since I was the one who paid for the shipping, I tried to call the company.
They dont answer the phone. I called their US number during business hours, no answer. I called their number in London during business hours, no answer. I tried several different times.
No answer. Ever.
Finally I emailed the company only to be told that they didnt know where my coat was and that I had to deal with Fed Ex myself. Fed Ex told me I had to deal with the company. Total run around and, again, no way to speak with someone at Saint + Sophia on the phone.
Finally the coat arrives 13 days later and its too big.
I am then told that in order to get my money refunded I have to ship it from my home to their warehouse in California at my expense. The cost to me was $40.
Queens, New York
Return is a scam
They connect you to service that takes your credit card and is a scam. It is impossible to return anything to saint and Sofia!
User's recommendation: Don’t use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would like a refund as requested NOT a gift card
I have returned my order over 600£ and asked for a refund. They have sent me a gift card?
I will not be buying from them and want a refund as requested and my legal right. I have called customer services 10 times and after waiting several minutes it says that they are closed?!
Friday@***m?? I will not stop till I get my money and will take legal action.
User's recommendation: Dodgy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrice of handbag increased by £149 overnight.
I put a handbag in my cart - it was £44 - I added trousers to my cart and went to check out. The price of the rock roll bag had increased by £149 overnight.
- Lovely products
- Pricing was wrong
Preferred solution: The handbag for the price I put it in my cart
User's recommendation: Great company but let them know if something goes wrong.
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