Brian B Kln

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Worst nightmare ever so bad I actually made videos about the 4040pro

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I don't know who you have as customer service, but I've been struggling with Skye for a month now. Damaged products with no results, the only option was for me to wait for a return.

The 4040 pro I got was defective, so I threw another 500$ at it for a 6040 upgrade. Low and behold, it comes damaged and defective too? So the awesome customer service wants me to return it. After 4 days of more emails on top of the three weeks of emails, I'm struggling to send this stuff back.

They sent me a prepaid label for shipping. I'm thinking finally I can get these boxes off my floor that have been here my entire vacation, but they even messed the shipping label up, made it for 19lbs when boxes weigh 56 lbs altogether. The boxes came individually and they want me to drive all the way to UPS, which isn't close to me, wasting more of my gas and time, and get a ginormous box that I don't have to send their defective product back! This has been the worst purchase experience of my entire life!

The original base I got with the machine had burrs and could not be put together, it was also late in shipping, so I got the upgrade which came with scuffed-up poles and a broken wire harness.

Now, the return is a nightmare too! My entire vacation wasted on this company!

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Pros:
  • Machine has potential
Cons:
  • Quality control and customer service and prices to high on upgrades

Preferred solution: Full refund

User's recommendation: But a Fox or xcarve and order from Amazon not the company

Caine H Kjz

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Verified Buyer
|

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Verified Reviewer

Lost shipment

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SainSmart - Lost shipment
Contains 1 confidential file for company representatives

Hello and good day:

I have tried several times to contact support with no response. The order SSM#119418 cannot be found and needs to be replaced or refunded, completely.

I do not need a one-hundred-dollar roller and no etcher to go with it. Either ship a new machine that is compatible with the roller purchased or authorize a return of the roller, including the return label.

If you spent more than a thousand dollars, you would expect some sort of response.

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Loss:
$954
Cons:
  • No customer support

Preferred solution: Deliver product or service ordered

User's recommendation: Customer support is non-existant

JamesW P

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Verified Reviewer
| map-marker Phoenix, Arizona

Problem with my Sainsmart 3018 PROVer CNC. Not the machine bt the software install.

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Problem with my Sainsmart 3018 PROVer CNC. Not the machine bt the software install.

I've been working on this problem for over a month The CNC and widows 11 are working to gether. When I open the micro chip in (my drive D ) Open up G-code USB (nothing) it is not reading the Microchip all the other file are there but no Porb text so I can not set the prob setting to take to the offline controller.

and when I am working on the offline controller the prob set back off all he way to the limit switch and stop the machine.

Also when I start a test carving of say the wheel it plunges into the board. I've looked a a dozen Yuo-Tubes and read the instruction ten times, Help Me

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User's recommendation: Step by step instruction on software installations from micro card to driver sch340ser

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