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I ordered time-sensitive items for an important client, requesting and paying Sailrite for "2 Day Priority Shipping." Over a week later, the tracking numbers indicated my shipment was delayed and is still in Indiana! So, I contacted Sailrite Customer Service and was appalled by their condescending attitude and unhelpful reply. With poor spelling and grammatical errors, it was inferred that I was somehow ignorant for not knowing that "2 Day...
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1.8
#713859
Ordered a fabric from them on May 1, couldn't stress the fact that it was a rush job and we needed that ASAP. Someone took our order, we were told we should receive it in 3-5 business days only to get an apology e-mail after 6 days stating that the fabric is in a back order and will be shipped by the 15th. The deadline for the project to be finished was the 17th. Thank you Sailrite! For putting us at risk of loosing a new client that we are...
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Anonymous

Anonymous Do expect things at the last minute. Your emergency and lack of planning is not anyone else's problem. Plan ahead next time, dunderhead.

Of the two orders placed at Sailrite--they made shipping errors on both. The first error was just time consuming (had to send a bolt of the wrong colored fabric back and then wait for the correct color to be resent). The second was stressful and is still unresolved. On 1/21/2010, we placed an order with Sairite for various materials. Prior to placing our order, we contacted Sailrite and communicated with Tona in customer service regarding the...
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Anonymous

Anonymous The customers long winded complaint makes her come acrossed as very unstable. Perhaps she has spent too much time in the Mexican sun. She sounds like a spoiled brat who has p...

Anonymous

Sailor Sailrite did not represent their response accurately below and having employees write in to off-set the company's bad image is typical. My next door neighbor makes sail covers...

Delivery Service Review

#1001661
1.0
Rude and condescending personal. Would not honor shipping cost advertised on amazon. They charged me triple the amount for shipping and did not take responsibility for incorrect advertising.
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Contact Sailrite

Headquarters Address:
Sailrite Enterprises, Inc.
2390 East 100
South Columbia City, , IN 46725
Phone:
(800) 348-2769
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