Sago Surveys

I participated in a phone screener to confirm my survey results for a study that would be taking place the following week. After spending a good 20 minutes on the phone with the recruiter, answering all the questions she had, she told me that I was good to go and that I would be receiving an email with the details on the study that was going to take place via Zoom.

It was going to be a one-on-one interview. I confirmed the date and time with her, and she confirmed the details with me. She confirmed my phone number and my email. It was all correct.

After that was all said and done, I communicated with my workplace that I needed to take that morning off to take care of this study. No issue there. Where there was an issue was that I never received an email or any communication for the study. When I noticed this, I tried multiple attempts at reaching out to them, via phone calls, leaving voicemails, and sent emails.

I never received any responses. Some sort of communication at all would've been appreciated even if for some reason they didn't want me in the study or if it was too full. I get that and I would have understood. What really made me annoyed is that because I had taken time off work, I lost half a day's salary.

And all because the company didn't send me details on the study or that I was possibly no longer needed or whatever the issue was.

They wasted my time, wasted my day, and lost me half a day's pay. Very inconsiderate of them and pretty rude honestly.