The rudest company i have ever dealt with

this company has delayed my order for 3 weeks . when i called in to verify why it was not sent,the mouthy daughter got mad at me and yelled and swore. (after i asked for her manager, she stated "my dad owns this place, i am the manager) she told me to *** then hung up on me. they had a flood and i was told it was my issue i did not read the home page of the web site. i only order 1 product and it is in my cart. i dont have time, nore i dont need to read the main page! they need to deal with their issues better. i called back to cancel my order and the mother started on me just like the daughter did. then she called me a *** lol then they charge me a 20% cancel fee. lol the worst company in Canada! BOYCOTT
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ID
#1460372 Review #1460372 is a subjective opinion of poster.
Location
Kootenay Bay, British Columbia
Service
Saffire Blue Shipping Service
Reason of review
Poor customer service
New Reviewer

WARNING: DO NOT SHOP HERE !!! HORRIBLE CUSTOMER SERVICE!!

I've purchased from Saffire Blue several times in the past and have recently had 2 awful customer service encounters (on different occasions). Both times, they did not apologize for their mistakes, showed absolutely NO empathy for the issues they created for my business, were unprofessional and insincere. Their "ticketing system" means that their customer service department must reach out to you in order to address your concern. Their follow up is pathetic and there is no sense of urgency whatsoever. They do not answer the telephone when you try to get an answer. When I pushed them for a way for them to make up for their screw ups, they said, simply use the coupon code SAFFIRESORRY for 5% off the next purchase. Yeah right. That's assuming I want to purchase from them again. Which is a definite NO. A company that lacks basic customer service skills should not be in this business. I will be spreading the word avidly as well, in hopes to prevent others from going through the painstaking experience of dealing with Saffire Blue. Two words fellow makers: STAY AWAY!!!!
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ID
#1029110 Review #1029110 is a subjective opinion of poster.
Service
Saffire Blue Customer Care
Cons
  • No sense of urgency
  • Supervisor makayla uses scripted emails
  • Customer service
Reason of review
Poor customer service
New Reviewer

Saffire Blue INC -worst customer service ever.

Update by user Mar 07, 2017

Worst customer service experience of my life. I want to warn people, that this site isn't worth buying from.

Original review posted by user Mar 06, 2017
Saffire Blue has the worst customer service I have ever experienced. An item I ordered was back-ordered, but was in stock when I ordered it, it was supposed to be shipped to when they came back into stock. It never was, I was just issued a refund and told that if I want my backordered item I must purchase it through the site and pay shipping (even though, it was supposed to be sent to me free of shipping since it was backordered, and not my fault). I did receive a 5% off coupon, and apparently that is supposed to make up for the horrible experience? They made no effort to resolve the issue I had, just kept stating their policies over and over again. No matter what you say, they keep repeating the same few sentences over and over again. I should have listened to all the bad reviews I read online, but I apparently had to make my own mistakes. Don't follow in my footsteps!! Don't buy from them, you will just get ripped off!
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ID
#1017480 Review #1017480 is a subjective opinion of poster.
Service
Saffire Blue Shipping Service
Pros
  • Selection of products
Cons
  • Slow delivery
  • Worst customer service i have ever had
  • Supervisor makayla uses scripted emails
Reason of review
Poor customer service

About

Top Saffire Blue Services

Shipping Service, Customer Care

Saffire Blue Pros and Cons

Pros: Selection of products

Cons: Customer service, Worst customer service i have ever had, Supervisor makayla uses scripted emails, No sense of urgency

Summary

Saffire Blue, Inc. is a wholesale store which specializes in cosmetic formulation supplies. The company was founded in January 2007. Its headquarters is based in Tillsonburg, Ontario, Canada. Saffire Blue offers the following products: antioxidants, diffusers, essential oils, fragrance oils, and pour soap. The company provides discount coupons for the first order. It is possible to purchase a gift certificate. Saffire Blue ships their products worldwide through Canpar Courier, Loomis, and USPS carriers. The company accepts returns within 3 business days after the receipt date. Restocking fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.

Saffire Blue reviews and complaints

Saffire Blue is ranked 170 out of 661 in Health and Beauty category

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