Vicki W Fxz

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Verified Reviewer
| map-marker Stillwater, Minnesota

Missing delivery

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Safeway picked up my household in Florida on Oct 19 for delivery to Wisconsin. I still do not have my property, and I have no delivery date. Since Safeway was seen dropping boxes at pick up, I am very concerned about broken items. Since Safety has had my property warehoused, I am very concerned about stolen property. Safeway is also known for adding extra charges. I am sending this demand letter on my attorney's advice. I am demanding a date upon which my property will be returned. Confirm that there will no added fees. You have not met your obligations under your agreement.
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User's recommendation: Run away

Nicole G Hex

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Verified Reviewer

RUN!!!

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RUN! These people damaged EVERYTHING but clothing, are non-response to the claim and actually seem to enjoy stressing us out and making this the worst experience from start to finish! They overcharged us, all boxes arrived crumpled. Absolutely disgusting. We are filing suit. As if moving wasn't stressful enough, they enjoyed creating and making it a nightmare. Irreplaceable items that have been in the family for generations... GONE!
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Loss:
$11

Preferred solution: Full refund

User's recommendation: RUN

Elliot Z Tcr

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Verified Reviewer

Defrauded us with bait and switch.

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The company made an estimate on our move. We believe they intentionally misrepresented our inventory and underestimated the number of boxes so they could have a lower price than competing movers. They told us they believed the estimate was accurate and said it was binding not to exceed the price and told us we "wouldnt pay a penny more unless [we] went out and bought five grand pianos. We did not purchase or add any new items. A week before the move they said the estimate was done badly -- he said that things were entered wrong and they needed to add hundreds more boxes and would raise the price by more than $10,000. They said that would include full value replacement, but then sent a new contract without full value replacement. They then said they wouldn't do full value replacement unless we paid yet another $7,000. They attempted to blame us saying we should have known we would have needed more boxes despite their estimator saying that was the number of boxes we need. How were we supposed to know how many boxes we would need? We believe they were intentionally attempting to defraud us. They told us they are going to unilaterally cancel our move and keep our deposit.
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Loss:
$11700
Cons:
  • Misrepresented service
  • Bait and switch
  • Take a deposit then raise the estimate

Preferred solution: Full refund

User's recommendation: FRAUD WARNING!!! Do not use!!

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