Alessio Sff

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Verified Reviewer
| map-marker Hanford, California

No Customer Service. Not standing behind Product

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In September 2022, I had one of their walk in tubs installed in my home. They completed the installation, gave me instructions, then left. I could not wait to try out the new tub and all of those jets. I am 71 years old, disabled and I was excited to say the least I filled the tub and enjoyed the jets and bubbles. I was calling my veteran friends to tell them to get one. So after my bath, I drained the tub. I opened the door. Low and behold, water drained right out on my 6 month old laminate wood flooring. I could not believe my eyes. I mopped it up snd called them. They came out within a few days. I was impressed. The technician stated that there was something wrong with some hose or something under the tub and assured me that it won't happen again. To fast forward, it leaked the same way. I called them out at least another 5-6 times. Then they said they had to modify the weatherstripping on the door. It still leaked. Then the salesman called me and said that there was nothing they could do. Just put a towel down each time. I thought that was kind of strange request, but I did it. Now, I noticed that my new floor is warping and starting to come up and a stain on the baseboard. I sent a certified letter to there corporate office and told them to contact me with a few weeks. It has well been over a month to no avail. Nobody has contacted me at all. After I spend well over $20,000 and now have a warped floor, stained baseboard and very possibly mold. Caution. Caution. Caution.
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User's recommendation: Do not purchase until they get problem fixed

Elin B Str

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Verified Reviewer
| map-marker Ashwaubenon, Wisconsin

I spent $15,000 on a walk in tub and a year and a half later it won't drain and they totally ghosted me. Litigation here I come!

I spoke $15,000 on.a walk in tub and a year and a half later it won't drain and they ghosted me. Litigation here I come.
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Preferred solution: Full refund

User's recommendation: Don't do it!!!

1 comment
Guest

Agree

Anonymous
map-marker Grand Prairie, Texas

They installed my tub and it leaks.

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Safety Tubs - They installed my tub and it leaks.
Their 100% Guarantee is worthless. The tub is leaking and has caused damage to the ceiling in my dining room. I've called and complained multiple times for them to come fix it. Their installer came out one time, said he would be back and never returned. They ignored a BBB complaint so now I have no other recourse but to sue. These people are crooked as they come.D
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User's recommendation: Do not buy from them.

Art F Woi

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Verified Reviewer

Horrible company

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I filed a complaint with BBB and was going to arbitration. They called me and offered thousands of dollars to drop my case. I was told by the BBB they had hundreds of cases against this company.
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Loss:
$12000
Cons:
  • To many to list

User's recommendation: Do not do business with this company.

1 comment
Guest

Yes they did the same to me. Not worth working for them as a sub or installer. I ended up making less than $10 per hour after paying my workers and safety tubs didn’t pay half of what was owed to me

Brenda R Edw

Extension kits

where can you get these wall exention kits?
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Reason of review:
extra part

Preferred solution: Wanting to know where you get the extension kits for around the tub up the wall?

Tamea Ixh
map-marker Grand Prairie, Texas

Beware American Standard Liberations Safety Tubs Company LLC RIP OFF

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Beware American Standard Liberations Safety Tubs Company LLC RIP OFF
Beware American Standard Liberations Safety Tubs Company LLC RIP OFF - Image 2
American Standard, Safety Tubs LLC, Grand Prairie, TX Rip off Beware Safety Tubs LLC, American Standard, Grand Prairie, TX is advertising for contractors again- They are worse than used car salesmen, flim flam. I didn't get paid what they owe me Safety Tubs LLC of Texas Doing Business under the American Standard Brand name. Company has about 150 employees. I thought I was working for American Standard for two months, since they have that on all their letter head, our shirts, and answer the phone that way. If I had known they were some small company I would never have let them owe all that money to me, and would have demanded money up front. The Safety Tub LLC name is always in small print. American Standard owns Safety Tubs, but doesn't back them up, is not responsible for anything they do wrong. They found every excuse not to pay me for work that I did, saying that the invoice format is wrong, or they are waiting on a toilet seat backordered for 4 weeks, or another excuse. They claimed to pay their contractors 2 weeks after the install, the earliest they have paid was about month and a half. They may tell you they had to completely reinstall the tub, and not pay you after that without offering any proof as they did to me 8 months later. They tell you it only takes 2 days to install the tubs, when it will; usually take a lot longer. If they have a small problem with the tub afterward, they may pay someone else too much, and deduct the full amount from what is owed you rather than simply fix the problem, saying they have an invoice from someone else. For example, customer thinks there is too much caulk, they will pay another installer to redo electrical and everything at your expense, and say they have a bill from this guy. , They ended up owing me $14,,000 as the subcontractor, which they still have not paid after ITS BEEN ALMOST A YEAR. They had me work two months driving hours away to do their installs, paying out of my own pocket my help and did not pay me for most of what I did. They asked me to sign a non-compete agreement, and hold you solely responsible for any problems. Don't sign what they offer you. Any problems such as a customer seeing the same tub in home depot for 1/4 the price, management will say its not the same tub or a similar model. You have to do unlimited $100-175 service calls to PLACES HOURS AWAY that could take all day, on installs you didn't do in some cases. Almost every bathroom you work on, the door frame will not be wide enough for the tub, and you will spend hours disassembling the door frames to get the tub inside, and reassembling. If anything breaks during installation, you will be responsible, in some cases for the lack of maintenance of the homeowner, since it leaked when you touched it during the install, at no additional compensation most of the time. They offer free or low cost financing in many cases, so they are marketing $15,000 tubs, to houses barely worth $30,000, that are 100 years old. Most of the walls be may be un-square, and un-plumb, and you will be responsible for fixing that for free if it comes up according to them. One house I ended up almost having to re-pipe all the waterlines around the bathroom at no additional compensation, otherwise customers complaint will be on me for being the last to work on it. The management, Mark Phillips, the regional install manager is the most unscrupulous person I have ever met. He will tell you do redo something, and then pay someone else to redo your work before you finish, and not pay you for the job at all. He even tried to make up fraudulent invoices for charges they had, where customer said they didn't have that work done, and charge the installer (me)for this. He figures its not his money so he doesn't have to account for how he spends it, and doesn't care. The only way they get away not paying installers is because they aren't registered to do business in my state, don't have any offices in the state to which makes it harder to sue them here. Unless they paid in advance, which probably won't happen I wouldn't suggest working for them. They told me to wait long enough, not to file liens against their customers which would have put pressure on them, while they calculate your paperwork so that they get paid, and then they didn't pay me. Don't buy their tubs, get one at Home Depot for $3500, or choose a different Brand. All the tubs have similar features and share many components such has motors, and pumps. And if you are thinking about selling or installing their tubs, know that they will probably do the same thing to you, and not pay you for your work. American Standard, Safety Tubs Company LLC threatened to sue me for slander, but everything I'm saying is true, and I want the truth to be known about this company. They offer to settle for much less than they owed me, I can see how that would increase there bottom line.
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Loss:
$14000
Reason of review:
Work Experience or Job Application

Preferred solution: Full refund

2 comments
Yaneth Ndg

I’ve been trying to get ahold of someone for two months. After reading this, I’m glad no one ever really got back in touch with me.

Sorry you had to go through that but your story is so detailed and it’s making sense to me. I’m now thinking it’s not worth it.

Guest
reply icon Replying to comment of Yaneth Ndg

Glad my experienced helped

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Anonymous

American Standard

Contracted to have Walk-in Bathtub installed. Also called Safety tubs LLC, they are the most crooked company I know of. They promise everything, don't pay their contractors, and hide out of state in Texas beyond easy reach of the law. They are not even registered in the state of NJ to business with the secretary of State. The tub leaks all the time, company promises everything to get the sale and then does not deliver. I got a lien put on my house as a result of them not paying the contractor, even though I paid my bill in full. Now it is too late to do anything. Don't recommend buying any product from American Standard, and or Safety Tubs LLC, or Texas
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Reason of review:
Damaged or defective

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