james r Ium
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#1514792 
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disagreement with safety representative

on 04/10/2019 i called dominique russell about a claim i initially called in about. when i talked to him i told him to close the case because i was going to pay for auto repairs myself. i thought everything was taken care of. on 04/12 the owner of the car that was damaged received a call that said safety was sending out payment. i have receipt to show i paid in full please close case as i do not want surcharge on my policy
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Anonymous
map-marker Brockton, Massachusetts
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#1448343 
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Pissed off customer

My son became disabled in 2012, we were hoping for him to go on remission but he didn't and was disabled so we kept a policy on his car active but eventually we had to make a decision to get him off our policies as a driver and also cancel his policy under his own name about 3 years ago by contacting my agent by phone and email i was told by Safety that my son was no longer listed as a driver and his insurance was canceled, I took her word that all was taken care of (I have 3 cars and my house insured with them thru payroll deduction) came to find out Safety never actually canceled the payroll deduction on my son's policy, they canceled him as a driver but the payroll deduction thru my employer was still taken out for 3 years at 1,500 per year, we never knew because everytime we called or emailed them to make sure my son wasn't listed as a driver or had an active policy they kept telling us that he was ok and was no longer on a policy BUT they never stopped the payroll deduction, until they sent us a renewal on his car effective Feb 2019 and we called that is when we found out. My husband called and they said that we were supposed to go online to cancel??? and that nothing safety can do about reimburse us for the thousands of dollars that they have taken from us. I am so pissed off about this. BUT when you don't pay them for a month they sure go and cancel your coverage no question's asked. I am reporting them to the BBB and putting a complaint with the news outlets.
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Anonymous
map-marker Derry, New Hampshire
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#305252 
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Auto insurance ripoff

why should you be stuffed if you get a ticket? Got a ticket for speeding 7 mph over,now why do they get to charge me surcharge for 6 years!!!! Thats getting stuffed!!Iappealed a ticket i got in september.It came up in front of a judge in december.I won!!! But the insurance company started a surcharge in november . I guess they could"nt wait for a judges decision in december!!They eventully took the 289.00 charge off my insurance. My down payment for the year was much more . It was hard to come up with additional monies they suck!!! that 289.00 would have been for 6 years!! What a screwing!
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Guest
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#591699 
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This entry is clearly misplaced, it belongs in the "Massachusetts Rip Off" page. How can you be so uninformed?!!?

The State of Massachusetts governs all surcharges in the state of Massachusetts. Additionally, a quick check of the MA.gov sites you would have easily realized that Safety must collect the surcharge if/until the surcharge maybe rescinded by a Court or the Merit Rating Board. Thus, the "big bad insurance company" was only following Massachusetts' *** laws. Way too easy to come on here and rip a company when you don't even know what the *** you are talking about.

BTW I have zero affiliation with Safety nor do I use their products or think their a great carrier. I simple hate that you are so ignorant that you couldn't just complete a simple check of MA .gov sites

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jkballon B
map-marker Los Angeles, California
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#223378 
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Safety Insurance Does not make any effort

I have been trying to work with Safety Insurance on a loss claim. They DO NOT communicate with me. I have called (was hung up on) emailed and contacted my agent who hasn't had much success. I strongly recommend not to deal with Safety Insurance. It's bad enough to have a loss but worse to have an Insurance Company that's just not there for you. I don't know the status of the claim, whether or not they'll cover it, when they expect to do anything. It is absolutely the worst company I have ever delt with.
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