Anonymous

They are not honest !!!!!!!

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I placed an order with them they billed my credit card for the safe and said free shipping two days later I got an email saying they wanted another $500 for delivery even though the web store says free delivery in USA stay away
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Preferred solution: Full refund

Deon C Wid

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Received a safe that did not match their website description.

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SafesEtc Com - Received a safe that did not match their website description.
SafesEtc Com - Received a safe that did not match their website description. - Image 2
SafesEtc Com - Received a safe that did not match their website description. - Image 3
Updated by user Apr 25, 2022

UPDATE: Safesetc,com sent me a 15% refund due to the issues with the safe. I'm still a pissed consumer but the cost and trouble to send it back would be too much. I believe that the seller was unaware of the changes the manufacture made to the specifications but they...

Original review Apr 25, 2022
I purchased a nearly $1,700+ Hayman FS-16T floor safe with a 1-1/2 inch thick door.
The door was only 1 inch thick. We ordered the $250 upgrade to the 1-1/2 inch thick door.

The description said it came with a UL listed Sargent & Greenleaf (S&G) lock but the safe came with a generic lock with no markings.
SafesEtc said the door had an additional plate laminated to the bottom of the door under the lock so it was 1-1/2" at that point. They said the lock was a "Big Red" lock and it was just as good as S&G. You can't verify this because if you break the seal over the lock you void the warranty and the front of the lock is blank. NOT HAPPY!
UPDATE: Safesetc,com sent me a 15% refund due to the issues with the safe.

I'm still a pissed consumer but the cost and trouble to send it back would be too much. I believe that the seller was unaware of the changes the manufacture made to the specifications but they should have known, it's their business to know.

Other sellers had the same wrong description. They have updated their website.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Danville, Kentucky

Return Policy

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Within 2 months of our purchase, the safe would not lock correctly. While they were willing to repair or replace it, they would not do it unless we paid for the shipping of the safe back to them. Because of the size and distance, it cost us $87.50 to mail a $149.00 safe. That was the lowest shipping rate we were able to get. A company that stands behind its product fully should cover all shipping costs for a warranty related repair.
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User's recommendation: Possibly, but not likely

tneitzey
map-marker Fairport, New York

Safes Etc won't honor warranty

Updated by user Jan 08, 2013

The owner of Safesetc called today and was very conciliatory, offering to restitute any costs we incurred as a result of dealing with the manufacturer, Cobalt. He was not aware of the way we were treated by the manufacturer, and the manufacturer did not communicate good information to Safestetc throughout this entire process.

The owner said he will be taking this issue up with them as it reflected poorly on Safestetc as well.

In talking with him, it also became apparent that the warranty as described on their website was not accurate in stating how things actually work, and he said he would correct that so it is more clear. So while there was some frustration and confusion in this situation, and some mistakes were made, I do not believe they were intentional on the part of Safesetc.

One other point to correct: it was the manufacturer, Cobalt, that advised us to tap the safe with a hammer to get it to open, not Safesetc.

Updated by user Jan 07, 2013

Here's what I'm talking about: We opened the safe as soon as it was delivered and on the first attempt to operate it, it failed to work. We contacted them the next day and they walked us through some steps to get it to operate and it finally did open.

But it required the use of a hammer to do this each time. Since this problem occurred right out of the box, we expected they would just exchange the safe for us. But no, they referred us to the manufacturer. When a company is reselling and says they have a warranty, the reseller needs to honor it as stated, and not redirect consumers to whatever manufacturer they are working with.

The manufacturer was in the dark on this and didn't really want to help but we were able to finally get it resolved. Safesetc made this a total mess to begin with simply by not honoring their warranty as stated.

I suspect the people who have had good experiences with them have not really needed any customer service, or are buying so frequently they are getting preferred treatment in order for their business to be retained. But if you are just buying one safe, then realize that you are rolling the dice with these guys.

Original review Dec 07, 2012
These guys totally screwed us over. The claim to offer a warranty but we received a product which was defective right out of the box, the referred us to the manufacturer instead of honoring the warranty! The whole thing was a mess and took months to resolve. The refused to take in ownership or responsibility for the product that they sold to us. They even blamed us for mishandling the safe, even though we did nothing but take it out of the box and try to unlock it- which it wouldn't do! Horrible customer service and a horrible service philosophy. Don't do business with the rinky-*** shop of novices and cheats if you can avoid it.
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5 comments
Guest

Safesect.com is the WORST! Terrible customer service, like they don't have the time of day to deal with you. Wish I read this before buying a safe from them!!

Guest

They sent me the wrong product! Then didn't send me a return label until the last minute before a scheduled trip, that I warned them well ahead of.

They'll have to wait until I return, before I send the wrong product back. I gave them almost 2 weeks, and they didn't have enough foresight to get it together.

Guest

I dont know what this guy is talking about there service is great, we have a company will multiple locations, and they supply us will all our safes, we have been working with them for years and never had any issues, I have recommended them to all my family and friends.

Guest
reply icon Replying to comment of Guest-588822

"safesetc.com Happy Consumer", "we have a company", this is obviously from safesetc.

Guest

This company is great, we have bought from them many many times and never had any issues, Give them a call and you will see, I don't like when consumers bad mouth a company I know is an honest, I'm sure they took care of it for him.

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