filters
state:
Show
city:
Show
category:
Show
product:
Show
I had to get my windshield replaced because I hit a deer. There was nothing I could do she did not come threw the window but she did destroy it I was devastated .We waited all day for our repair man at 430 they finally showed, when I said They there were 2 trucks, It took about 15 min to get the windshield replaced in the meantime one of the repair men made fun of the fact I hit a deer. the other Tech vacuumed my car Made me look at a paper...
Read more
First I had a crack repaired by them. A year or two later the crack expanded and I went back to them to replace my entire windshield. I had my windshield replaced here a month ago. I then got a stress fracture in my window from improper install/faulty windshield. When they came out to fix it under warranty they poked at the crack and tried to make it look like it was an impact mark so they wouldn't have to cover it. They're work has been faulty...
Read more
On Monday called Safelite, gave them my car information, and set up an appointment for Wednesday afternoon at my house to replace the windshield. The driver arrives on time, looks at my car from his van window, says he doesn't have the parts, and drives off. Says they will call back in 6-7 days. Who drives 70 miles to a job without the necessary parts? (Safelite.) Called the national number on Thursday, trying to find out when they would come....
Read more

Safelite Autoglass Windshield Repair Review

#921453
1.0
I took my custom '94 Chev c1500 from the paint shop to Safelite to diagnose a leak in a windshield that they had recently replaced. They banged and drug a tool cart or something down the passenger side chipping the paint and leaving surface scratches. When I brought it to their attention they denied it and refused to take responsibility. They also failed to fix the leak.
Comment
Show

Dodge Van Rear Windshield Review

#865968
2.8
Poor quality of promised services associated with rear window replacement. Minimal at best. Personnel friendly. Building location & condition poor. Parking inconvenient & inadequate.
Comment
Show

Short Review for April 10, 2016, Other

#827229
Not a complaint but through my own stupidity I just discovered that the rear passenger door that you replaced the window and mechanism does not lock!! Tab Bray/ Spokane Wa
Comment
Show

Other product Review

#766515
I gave my credit card info to a safe lite agent over the phone, in order to get an appointment. 2 days later, I had fraud charges in Florida and I live in Washington state! You have a problem Safelite. Do not give any credit card info to this company
Comment
Show
I got a side window fixed from Safelite in Plano, Texas at 1 pm. I went to get my car at 12 am the next day and now my Front windshield had a crack. I called safelite back, and they were rude, and have done nothing. They also left my car unlocked. FORGET EVER USING THEM, AND THEY USE MANY CONTRACTORS, WHO MIGHT DO A POOR JOB. Save time, money and frustration by not using safelite companies. I had only a bad experience here, and they don't seem...
Read more
Im on vacation from Austin, tx to Redding, California. My windshild was broken! Not a chip, Broken! Car unusable! Order for replacement was given to Safelite. 1st. Appointment Sept 22- wrong windshild. 2nd appointment Sept 27th, Safelite called an hour before cancelling, Why? Wrong windshield! 3rd appointment Oct. 4 -Again wrong windshild! Today October 5 th! Have no idea where Safelite is and if they even plan to finish the job!! These...
Read more
Don't ever get hit by one of their drivers, How's your driving? Terrible! Even after their driver was given a ticket for careless driving and admitted to running a light they are not wanting to pay for the damages their incompetent driver caused. Sedgwick (lord don't let me get started on how lazy they are), their so called insurance company never calls you back, holds up your claim for info from the driver who doesn't want to be bothered in the...
Read more
Anonymous

Anonymous " never calls you back,"
Why are YOU calling their insurance company? Isn't this what you pay your insurance company to do?
Why not turn over the claim to the pros assu...

I had my windshield replaced by Safelite. The new windshield got hit by one tiny little rock and it started cracking, about a two inch crack appeared. The safelite guy told me it was not fixable and I had to purchase another bran new windshield. the rock had hit on the bottom fringe of the glass. I asked about the glass quality as obviously it was of inferior quality. my previous windshields have all taken multiple hits by rocks and never...
Read more
Anonymous

Anonymous There is a warranty on installation. Additional damage to a windshield, or any glass from any company, will mean you have to pay to replace it. It's life.

I didn't like
  • Inferior product
#930763
I had a cracked windshield. I took it to the Hookset, NH shop. My truck was done in 20 minutes, great! On the way home the windshield slid down about an inch and all I heard was wind noise. The adhesive didn't have enough time to dry and they hadn't taped it up. I brought it back and they pushed the windshield up and taped it. Since then, I have brought it back 5X to either re-install the windshield or trouble shoot why my carpeting is wet...
Read more
I recently went to have a dime-sized divot in my windshield repaired. At the end of 45 minutes it was worse. They were not only unapologetic, they were downright nasty both at the shop and when I called their so-called "executive service." They told me the best they could do is apply the $50 I paid for repair toward the cost of a new windshield. My car is fairly new and has all kinds of factory installed equipment attached to the windshield...
Read more
1.6
I didn't like
  • Made problem worse and were disrespectful
#919664
The technician called me to meet him at my home, so I left work. He showed up and said he couldn't replace the window because of a couple of small rust spots. I live in Michigan and that is common. The company and tech never asked me about this before wasting my time, and never gave me any other options. The technician proceeded to take images inside my garage without my permission. Totally bad service. He argued with me the entire time. I have...
Read more
Anonymous

Anonymous There are a lot of rust spots and don't appear very small. Rust would interfere with the glue for the new windshield install and wouldn't have worked

Anonymous

Anonymous Rust above the pinch weld will have to be fixed by a body shop. If not the window will leak.

1.0
I didn't like
  • Customer service
#918787