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Had safelite come out and repair a very small ding in our 2016 Kia Soul, the technician told my husband he would not have any issues with it spreading or anything and it was guaranteed for life. Well today the little ding that they fixed spread and now there is a big...
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1.8
I didn't like
  • Bad customer support
  • Being informed incorrect information
  • Not standing behind their work
#1025601
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That's the only way I can explain what I witnessed being done to a simple little rock chip on my windshield. I have had plenty of these fixed before and "Never" saw them take a razor blade 90 deg to the window and scrape back and forth with a fair amount of pressure on...
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#1018248
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I made the mistake of Safelite come to repair a less than dime sized chip on my windshield. Minutes later the whole windshield is cracked. In all my years of having chips repaired I have never had this happen. Of course I have never used them either, and NEVER will...
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Anonymous

Trav You where informed of that possibility and still chose to repair. Thanks.

1.0
#1015307
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Safelite Autoglass Car Part Replacement Review

#1010514
1.0
No show No call ! Call anyone else
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Safelite Autoglass Customer Care Review

#950447
Safelight tech stood me up. I received email to confirm appt & received text that tech was on his way with est arrival time but tech never showed up never call never heard from anyone
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Safelite Autoglass Car Repair Review

#921791
1.0
Worst company for auto glass. Dont do business with them. Many customers including myself had a small chip on the windshield. They said they coyld repair it. They shattered the entire windshield. Of course. More money .rip off
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Safelite Autoglass Windshield Repair Review

#921453
1.0
I took my custom '94 Chev c1500 from the paint shop to Safelite to diagnose a leak in a windshield that they had recently replaced. They banged and drug a tool cart or something down the passenger side chipping the paint and leaving surface scratches. When I brought it to their attention they denied it and refused to take responsibility. They also failed to fix the leak.
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They talked us into also having our windshield wipers replaced. Came to my office on time, replaced windshield, bent one wiper & said they would be back tomorrow to replace. They didn't show up and they didn't call to tell me they weren't going to show up. Wouldn't...
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I had my windshield replaces on my '05 Chrysler Pacifica. The first windshield that was installed was defective in that it had optical distortions in the middle of the glass and along the entire bottom edge. The windshield was promptly replaced and the service was...
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Anonymous

Anonymous We use the same glass every company uses. There is always distortion on the very bottom edge of curved glass. Easy solution is to not stare at dash while driving. Thank you.

4.5
I liked
  • Scheduling was easy and they showed up on time
  • Friendliness off the tech
  • Qualified staff
I didn't like
  • Product quality
#1006978
Reply to reviews
Requested service through my insurance company on October 3rd and still no glass. First appointment was rescheduled, because "glass was on backorder". Second appointment, glass supposedly came in broken. Third try, I was told they installed it over the weekend. Really,...
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I was quoted $148.50 for a repair the technician showed up, fixed the repair (I mean smeared glue on the spot) called guys boss and only charged me $60 he said the chip was minor. He assured me my window was as structures sound as a new window. Surprise a week later I...
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I scheduled an appointment with Safelite Auto Glass and the tech was supposed to show up between 8:30 pm and 12:00 pm. At noon I called the office at Safelite to find out why their technician had not shown up yet and was told that he would call me right back. Another...
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Called Geico 8am and was told that Safelite would be out between 12 and 5. Got numerous confirmations from Safelite saying that they would call before they got here by 4 o'clock I still had not heard from them, so I called them and I spoke with the technician Nicholas....
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Contact Safelite AutoGlass

Headquarters Address:
Safelite Auto Glass headquarters
2400 Farmers Drive
Columbus, OH 43235
Phone:
(800) 835-2257
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Top Rated Products Manufactured by Safelite AutoGlass

We spoke with michelle who took down all the wrong information and refused to get a manager on the phone. We called back to be transferred seven times to different people and departments. We spoke to Angie, michelle ,michael, mary and stacey. this was over and invoice...
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Anonymous

Trav Lol. Giant glass is safelite. Thank you for suggesting us.

Anonymous

Anonymous Safelite and Giant are the same company - a takeover from a year or two ago