filters
state:
Show
city:
Show
category:
Show
product:
Show
They talked us into also having our windshield wipers replaced. Came to my office on time, replaced windshield, bent one wiper & said they would be back tomorrow to replace. They didn't show up and they didn't call to tell me they weren't going to show up. Wouldn't respond to the message I left. Two weeks later showed up again to replace broken wiper. But said they had brought the wrong wiper. Never did get the correct one. Won't ever call them...
Read more
#1007463
I had my windshield replaces on my '05 Chrysler Pacifica. The first windshield that was installed was defective in that it had optical distortions in the middle of the glass and along the entire bottom edge. The windshield was promptly replaced and the service was excellent. Although the driver view optics of the replacement glass are better, it still has an optic distortion along the entire bottom edge of the glass. I believe Safelite uses a...
Read more
4.5
I liked
  • Scheduling was easy and they showed up on time
  • Qualified staff
  • Friendliness off the tech
I didn't like
  • Product quality
#1006978
Requested service through my insurance company on October 3rd and still no glass. First appointment was rescheduled, because "glass was on backorder". Second appointment, glass supposedly came in broken. Third try, I was told they installed it over the weekend. Really, cause the glass is still broken. Then, the manager let it slip that it was given to someone else and when I asked why she got ahead of me as I was waiting so long, miraculously so...
Read more

Safelite Autoglass Car Part Replacement Review

#1010514
1.0
No show No call ! Call anyone else
Comment
Show

Safelite Autoglass Customer Care Review

#950447
Safelight tech stood me up. I received email to confirm appt & received text that tech was on his way with est arrival time but tech never showed up never call never heard from anyone
Comment
Show

Safelite Autoglass Car Part Replacement Review

#924555
2.1
Had Safelite replace windshield in our 2007 Suburban. Chose Safelite because they are a nationwide business. Was assured the replacement would be comparable to the manufacturer windshield. Not even close! Would not recommend this company! Very expensive! The sunshine comes through this cheap glass and makes the vehicle very hot!
Comment
Show

Safelite Autoglass Car Repair Review

#921791
1.0
Worst company for auto glass. Dont do business with them. Many customers including myself had a small chip on the windshield. They said they coyld repair it. They shattered the entire windshield. Of course. More money .rip off
Comment
Show
I was quoted $148.50 for a repair the technician showed up, fixed the repair (I mean smeared glue on the spot) called guys boss and only charged me $60 he said the chip was minor. He assured me my window was as structures sound as a new window. Surprise a week later I was setting at a drive thru and my windshield cracked from the chip all the way to the driver's side. I drove straight home told my husband what happened. We went out to look and...
Read more
I scheduled an appointment with Safelite Auto Glass and the tech was supposed to show up between 8:30 pm and 12:00 pm. At noon I called the office at Safelite to find out why their technician had not shown up yet and was told that he would call me right back. Another one and half hour goes by and the tech finally contacted me. The next phone call I got from him was to tell me he broke my windshield. He informed me that I would now have to pay...
Read more
Called Geico 8am and was told that Safelite would be out between 12 and 5. Got numerous confirmations from Safelite saying that they would call before they got here by 4 o'clock I still had not heard from them, so I called them and I spoke with the technician Nicholas. He stated that he would not be coming to do my windshield because I was an add-on. No apology, no call to cancel? Nicholas did not care one bit. Really? Why make the appointment?...
Read more
We spoke with michelle who took down all the wrong information and refused to get a manager on the phone. We called back to be transferred seven times to different people and departments. We spoke to Angie, michelle ,michael, mary and stacey. this was over and invoice which was paid. Nice cluster *** over there. The problem is that you're too big, you look like a bunch monkeys trying to *** a football, sending me to several different departments...
Read more
Anonymous

Anonymous Safelite and Giant are the same company - a takeover from a year or two ago

I had a windshield crack while I was sitting in the car. When I called the corporate office they were very nice and said it would be warrantied and set up an appointment. When I arrived a tech came out and said something had chipped the windshield I explained that I was sitting in the car when it happened and he did not care and sent out another tech only to say the same thing. I called corporate and they said the manager would call and that...
Read more
Anonymous

Anonymous There is no such thing as a cheap glass. All glass manufactured for auto is the same. OEM or not. It's the same. The true test comes with installation. If it's installed ...

1.0
I didn't like
  • Very poor
#970636
I had a technician come out on a Saturday to replace my windshield. Unfortunately, I was not home and left explicit instructions with my husband regarding the installation. I understand that the weather stripping will sometimes shrink and I was specific with the customer rep and my husband that I needed that replaced correctly, particularly since I have a convertible. It was dark when I got home so I could not inspect it until the next day, and...
Read more
2.6
I liked
  • Scheduling was easy and they showed up on time
I didn't like
  • Job was less than satisfactory
#963391

Contact Safelite AutoGlass

Headquarters Address:
Safelite Auto Glass headquarters
2400 Farmers Drive
Columbus, OH 43235
Phone:
(800) 835-2257
More

Companies similar to Safelite AutoGlass

They installed a $565 windshield and did $702.45 worth of damage. They lied to the attorney general and offered $100 for chipped paint. We have the Car Star estimate showing the damage they created. The paint alone was more then $100. they damaged the rubber seals on both sides as well. This was a $30,000 dollar vehicle and they treated us like we had a $500 car. They admitted liability and then claim it isn't their policy to pay for damages. ...
Read more