Manufacturer: Safelink Wireless Category: Phone Services Clear all filters (24 of 24 reviews match)
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I recently started using safelink on the smartphone that I bought a few months ago.Everything worked great until a few days ago. For no reason whatsoever, my minutes, data, and texting disappeared! Customer service was able to get back my lost minutes and data, but the texting is still gone. I have been on the phone and live chat for hours with several "customer service" representatives. They all just kept asking me to do the same *** things...
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

I didn't like
  • Customer service is a joke
#995578
I spent 9 hours on the phone trying to get the messaging to work...It still isn't working and I'm waiting for a new phone for two weeks This is the third sim chip and phone. When a tech could not get it to work he would bring on another tech after waiting on hold for 20 minutes. Each time a tech worked they made me do the same thing. over and over. then they said it was working and stopped helping I had to start all over again the next day when...
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

I firt have Qlink, and had no reception.I chose Safelink prior to using the discount onmy lane line. I got into a contract with my sorry local telecommunications provider. I took the opportunity sense the "combo" didnt accept life line! So, i get the one that had no reception, at Qlink. I remember SafeLink, service anywhere, not real feasable bc all other get internet in this fast pass, and ever changing world. Still there reception,range and...
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

Phone worked yesterday now no network error rep incompetent calls back but still no positive result , no working phone
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

They put me on the phone with at least six representatives because I simply wanted my phone turned off; they kept telling me that in order to turn it off the best thing I could do is get recertified for another year, so I agreed when the process was complete I was transferred to another rep after another rep who spoke so fast and with such broken accent I was in doubt if I was really speaking to a us federal funded company.Finally after 45...
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Anonymous

Anonymous Assurance Wireless by Virgin Mobile is a decent company but if it's in your area, Access Wireless has Smartphones for low income subscribers with 350 talk minutes, unlimited t...

And again safe link after promising good service, I didn't have service on 19/28/16.I think enough is enough. They have government agreement,people with SSI getting free service. For r second time they cancelled my service. When I called them they confirmed that service cancelled. Please do something about them. And I didn't need there's sorry when they sending e-mails. My phone always open, I use at list short 10 phone calls a month, i never...
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Anonymous

Anonymous I already chat with tracphone service, and they told me that my service was canceled and I have to speak to someone else. I am tired to call all the time when you canceling th...

MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

1.0
I didn't like
  • Hours with customer service
  • No constant service
  • Rude customer service
#949760
I am having a problem with connecting.When I try to make a phone call it tells me I have no service. I look out my window and I see the wire is connected.Can you tell me what is happening?
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

i have an ATT SAMSUNG GALAXY EXPRESS 3.I CALLED SAFELINK TO INQUIRY ABOUT INTERNET FOR MY PHONE. HE GAVE ME AN APP TO DOWNLOAD. AS OF THIS DAY I STILL DO NOT HAVE INTERNET SERVICE. CAN I PLEASE GET SOME INTERNET SERVICE. IM AM A TRANSFER FROM BUDGET. FIVE YEARS WITH THEM AND NEVER HAD A PROBLEM. EVER SINCE IVE BEEN WITH SAFELINK, MY PHONE GOES OFF EVERY MONTH FOR 4-5 DAYS AND CC DOES NOTHING BUT TRANSFER, TRANSFER, TRANSER. ONCE ON THE PHONE...
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AlexTrac

AlexTrac Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

I liked
  • Severly the worst government free service
I didn't like
  • Very poor customer service
I have free phone the phone was cut off.I have tried to get hold of someone to tell me why. All I get is I will get a letter so far none. I called their unlock phone told the man I need my phone turned on , he said your phone is already turned off none thing he could, I started to talk he hung up on me. So know I need a mailer to return phone. I am a disabled senior and low income I tried to call at on this phone but could not make a call.I can...
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Anonymous

Anonymous My Safe Link phone has met is's demise..It does nothing..I called the number and I was told to buy a new phone There was nothing they could do for me..I am 77 yrs old and dep...

MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

1.0
I liked
  • Not a darn thing
#935684
Every month i have to call to get my minutes placed on my phone because the application Is not finnished and i had to do this every month for the past 4 or 5 months when will it be corrected i dont understand why this is happening to me every month. Then they connect me to someone else but i never get them and have to start over again please help me get this fixed so i want have to call you all every month please. Thank you and be Blessed
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rastaclown420

rastaclown420 Same thing has been happening to me.Ever since they upgraded my phone last year I do not get my minutes automaticly and would have to go online and chat live with someone then...

MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...