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I was wanting to know why I filled out my application to get my Gov Phone then they sent me a letter in mail asking me to send them proof of I'd I sent the a copy of my licenses along with the letter they sent me they said as soon as they processed the letter they...
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One day I can use me safelink phone. The next day when I tried using it gave me a verizon message say call can not be completed. People calling my phone would get a message saying my number isn't a working number. My verification is in good standing and I have 1198...
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MattSL

MattSL Hi yette529. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live ...

1.3
I didn't like
  • Safelinks website never works and customer service is awful
#1025498
Reply to reviews
They siad we needed to recertify so we tried an they said we didnt have to but its been almost a month with no minutes an no answeres
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

3.6
#1024878
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Safelink Wireless Cell Phone Replacement Review

#979018
I will never reccommend nobody to safelink i had been with you guys for 6years never ever got a replacement phone and when my phone was stolen i couldnt even get another phone safelink is a very sorry company and ill never use your poor service ever again Thanks but No Thanks Deborah Hall unsatisfied company
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Safelink Wireless Cell Phone Upgrade Review

#974040
2.2
Promissed upgarade of smart phone. When i called they basicly said that. Thier company lied to the public, and said they are not sending them. Was given a flyer of the phone to be upgraded. False advertisement
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Safelink Wireless Customer Care Review

#973629
Safelink allowed someone to get a phone in my name and they will not cancel the darn thing so I can get a phone for myself
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Short Review for December 14, 2016, Other

#973238
2.6
2179535248 my min were not added this month grr
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having trouble redeeming airtime for safelink wireless, minutes will not load automatically and the option to add and/or redeem is not listed u der the prepay option. Call the support line and can not get ahold of an actual person to talk to and the automated system is...
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

4.8
I didn't like
  • And now mt service has been disabled
#1024072
Reply to reviews
My service was stopped after 7 years ,according to them my information was no totally verifiable. They asked for photocopies of ID and other documents and a sworn statement ,I sent everything same day .3 wks later called again they did not know anything about my case....
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.0
I didn't like
  • Communications
  • Customer service
#1023789
Reply to reviews
I DONT GET MY PHONE IN THE MAIL
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

#1023434
Reply to reviews
Phone interruption bad service on connections
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

I lost ability to make a phone call which meant lost service (not making minimum amount required calls per month). No ability to make call + No physical office or store to take this problem to in Seattle= 4632.20 minutes still on phone that are useless. Cant transfer...
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

I signed up with safelink last month, The first problem that I had was I wanted to use a phone number from a previous phone, they told me it would not be a problem. I told them the old number, the previous provider, and what to do next. They said it would be a few days...
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Anonymous

Anonymous I have used SafeLink but have found Assurance and Access Wireless to be much better companies.

2.2
I liked
  • 4glte wireless access
I didn't like
  • Being dropped after one month of service
#1022185
Reply to reviews

Contact Safelink Wireless

Headquarters Address:
SafeLink Wireless
Attention: Executive Resolution Department 9700, N.W. 112th Avenue
Miami, FL 33178
Phone:
(800) 977-3768
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Hello! This is Elexis Corgan, I have a plan with SafeLink ( the government phone program) and my phone is missing, most likely stolen. I am inquiring on what steps I need to take to replace the phone. I only have access to the library internet, I do not have a phone to...
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MattSL

MattSL Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...