Manufacturer: Safeco Insurance Category: Claims Clear all filters (20 of 20 reviews match)
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My car was hit by a car backing out of a library space. I had right of way as I was exiting the library and going at the required speed limit. The back of the other car hit the front right side fender of my car. The accident came out of nowhere and took me by surprise. There was damage to my car and damage to my neck and shoulders as a result of the accident. The other car was insured by Safeco. One year on and I have been told over and over by...
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Anonymous

Anonymous Why haven't you turned this over to your insurance carrier? Your carrier is contracted to defend you. The other party is contracted to defend their insured. Clearly, they've m...

Rear-ended by a Safeco last year.Still have neck pain, but the worse thing is the emotional damage. I am afraid to drive. The clain rep at Safeco would not tell me what she needed to give me a fair settlement. Having never been involved in an accident, I had no idea what to do. She has given me the business and Safeco keeps Sending things to Medicare so that I now get letters from Medicare. Safeco told them we had reached a settlement. We have...
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My son had an accident with a Safeco customer about 1 1/2 ago with one of their clients. The lady was at fault and even admitted it to the police. My son called Safeco to report it and has an estimate done. He has yet to get his car repaired and in the meantime has to borrow my car. Their excuse is that their client has yet to report the incident even though she claims she did.it in no wonder that they are not accredited by the BBB. We have...
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Anonymous

Anonymous Every insurance company has the obligation to defend their client. They are contracted with their client, not you.
The law normally gives them multiple weeks to review, inv...

I was sitting behind truck on busy street, at red light .it was four lane ,two on each side with wall in center. Small car which I saw in rearview mirror was approaching at speed I knew was going to hit me. they hit my Mercedes SL 500 and shoved me under truck I was behind Before I could get out both drove away again driving crazy and dangerous. I filed claim to which they paid for my car but refused to even except i had severe lower back...
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Me and my kids were rear ended by someone insured by Safeco a year and a half ago.From day one they have called and harassed me and treated me like I was a criminal. It's been a year and a half and they still haven't paid my medical bills or my pain and suffering. I just spoke with them on the phone and they were very rude. I was asking for a new claim adjuster and they refused to give me a new one. A year and a half. I would never, ever give...
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Anonymous

Anonymous It sounds like it's time to hire an attorney. Let them fight the legal battle with them because that is what they are trained and licensed to do!! Let the experts fight them a...

They had Safeco insurance. My car isn't even fixed yet and this whole process has been a nightmare. My insurance was able to get the Safeco adjuster's name, number, and claim number. This was last Wednesday. I have tried calling several times a day each day and the adjusters mailbox is ALWAYS full and I cannot leave a message. I called general customer service, who forwarded me to her supervisor for assistance since he was "covering her calls"....
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Anonymous

Anonymous Adjusters direct supervisor just called me and was so nice. He told me that this was a hot mess, everything has been mismanaged, and this shouldn't be so complicated. He walke...

Anonymous

Anonymous Update: Also, just to note, the supervisor I had been speaking with, is apparently now on vacation. So now I have to correspond with my adjustors supervisor's covering supervi...

1.0
I didn't like
  • Un-returned phone calls
  • Bad business practices
  • Customer service
#845713
Absolutely garbage; I've had many policies before, this was by far the worst.Nearing three weeks since I filed the claim and still have not received the payment. Had to pay out of pocket for now since the shop held my car for more than a week since they did not receive the payment. I live in Houston; agent was Lisa Marx out of New Jersey. Never had an agent more rude or carefree when it came to customer service.Absolutely horrible customer...
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ela5436

ela5436 Dealing with the same thing right now. I'm so irritated. A Safeco driver hit me and it took a week for me to even reach the adjuster because her mailbox has been full. A WEEK!...