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Verified Reviewer
New Reviewer

Total rip off

My original estimate of $3533.23 was increased to $8982.19 after I paid a deposit of $1276.03. I was not able to get my money back. I am a senior citizen with limited income. This is consumer fraud at it's worst.DO NOT USE THIS COMPANY

User's recommendation: DO NOT USE THIS COMPANY EVER.

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ID
#3098644 Review #3098644 is a subjective opinion of poster.
Pros
  • There are no pros
Cons
  • Never use this company
Loss
$1276
Preferred solution
Full refund
New Reviewer

Lies, had to pay extra money to get them to finish loading

Lies lies lies and no furniture over 3 weeks waiting for our furniture to be delivered after they initialy said it would be there 2 days after pickup. Every time we call them we get a different story. Was held up for ransome after they had loaded 1/2 the truck and had to pay $3600 more! Wont let me speak to a supervisor. Filing a police report now to maybe get some action

User's recommendation: Run.

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1 comment
#2096270

I had my original estimate increased from $3533.23 to $8982.19 after I paid a deposit of $1276.03. Now I can't get my money back. I am a senior citizen with limited income.

ID
#2689727 Review #2689727 is a subjective opinion of poster.
Cons
  • Lie at avery step
Loss
$10000
Preferred solution
Deliver product or service ordered

Safe ship mulberry grove the villages florida

I shipped a package on 10/17/17 morning. After paying, about to leave, I noticed they were putting my package in a used dirty box. I complained and they did change to a new box, however they were angry and treated me badly. I will never use safe ship again. I have used this facility before and their prices are high with poor service. I recommend that you stay away from this place. I felt that looked down on me and were not professional. . . . . . . . . . . . . . . . . . . . .
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ID
#1116367 Review #1116367 is a subjective opinion of poster.
Service
Safe Ship Customer Care
Cons
  • People
Reason of review
Poor customer service

Safe Ship Allen Texas

Safe Ship Allen Texas
Safe Ship Allen Texas
DO NOT...I REPEAT...DO NOT use this company to ship ANYTHING!!! I paid over $100 to have them "professionally" pack a relatively fragile item for shipment by Fedex Ground. Know what they did? They made a box. That's it. They shipped the item with virtually NO protective packing. Subsequently the item was destroyed in shipping. When the package arrived, the box was in pristine condition. No sign of mis-handling by Fedex. We accepted the package only to discover that the contents were unprotected and that the item was in direct contact with the wall of the box on ALL four sides. (Think a piece of cardboard placed on your forehead and someone hitting it with a hammer) The cardboard would look pretty good but your head not so much. Well the rigors of common carrier shipping and the impacts one would expect were transferred through the box directly into the acrylic construction of my item. It shattered like glass. I had no recourse with Fedex because they did not mis-handle the package. This was the fault of SAFE-SHIP. So I decided to see if the "100% Satisfaction Guarantee" they tout on their website meant ANYTHING at all. So I called their help line. They told me right off the bat that they use double wall cardboard (ordinary corrugated cardboard) and that should have been enough and that there was nothing they could do. They didn't even want to hear about it. Then, after telling me this, the manager tells me "I" am being rude when I expressed my discontent and he hung up on me. So there you have it...I lost a $450.00 item, am out over $200 more for the Fedex charges and I paid an additional $110 for the privilege of having my property destroyed by incompetent people that refuse to take responsibility for their negligence. So I now have $760 dollars worth of garbage. These people are dishonest, untrustworthy and completely incompetent. Steer clear of them at all costs...If you do, good luck, you're on your own. I will be taking legal action against them.
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ID
#1102130 Review #1102130 is a subjective opinion of poster.
Service
Safe Ship Packing Service
Reason of review
Bad quality

Safe Ship Customer Care Review

I recently visited your Port Orange Florida store and was told it was going to cost me $113 for a package going to Los Angeles. I noticed your measuring totally incorrectly. She was very rude to all the customers present and I ended up going to the post office and ship in the same package for $18.95 to Los Angeles via priority mail. Getting it they're both faster and at one sixth the cost.
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ID
#859329 Review #859329 is a subjective opinion of poster.
Location
Tavernier, Florida
Service
Safe Ship Customer Care
Reason of review
Pricing issue
New Reviewer

Safe Ship, Newport, KY

I would not recommend using this company to anyone. I used them to ship an item that would cost $10,000 to replace. I purchased $10,000 worth of insurance from them to cover damage. It arrived with multiple damage points on the box that took impacts hard enough to break the cardboard box in several spots. I noticed damage to the item and reported it to them well within the window of time to report. Safe Ship was not professional or timely with handling the claim. I had to keep calling back to try to get them to handle it. Finally 10 days after I initially reported it, I sent a strongly worded email to them wanting to know if they needed anything else from me and how the progress of the claim was coming, I got a response where they told me "How do we know you did not place this dent". So basically accusing ME of damaging the item myself!?!? WOW...I can't think of a worse company policy than to accuse the customer of damaging a shipment that CLEARLY has been photographed as it came off the truck damaged WITH a witness there to see the damage. I would NEVER use this company for ANYTHING. http://safeshipstores.com/newportpacknship.htm
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1 comment
#740939

I have used these guys for shippiong some very fragile and expensive items. They have been nothing but professional, respond quickly to calls (they are small and not a 24 hour call center, so it takes some time if you call on, for example, a Saturday night). Great people, honest, explain what and how they do the packing, and I will continue to use them.

ID
#315091 Review #315091 is a subjective opinion of poster.
Location
Albany, New York
Service
Safe Ship Customer Care

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