Safe Auto Insurance Reviews
Safe Auto Insurance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safe Auto Insurance reviews show a 2.6 star rating from 4 reviews with consumers mostly neutral and a split sentiment (50% unfavorable, 25% positive).
Key Takeaways for Future Customers
- Expect low-cost coverage but review policy details and discounts before buying.
- Prepare for possible delays obtaining documents and use multiple contact methods.
- Monitor billing closely and track claims activity if you file a claim.
Negative Feedback / Risk Areas
- Frequent Safe Auto customer complaints cite poor customer service and unresponsive phone support.
- Billing and reinstatement fee issues and delayed refunds are reported.
- Long waits and lack of follow-up on claims create frustration for policyholders.
Positive Feedback
Customers note the insurance is cheap and value discounts and product options despite service issues; review membership terms carefully.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safe Auto Insurance reviews show a 2.6 star rating from 4 reviews with consumers mostly neutral and a split sentiment (50% unfavorable, 25% positive).
Key Takeaways for Future Customers
- Expect low-cost coverage but review policy details and discounts before buying.
- Prepare for possible delays obtaining documents and use multiple contact methods.
- Monitor billing closely and track claims activity if you file a claim.
Negative Feedback / Risk Areas
- Frequent Safe Auto customer complaints cite poor customer service and unresponsive phone support.
- Billing and reinstatement fee issues and delayed refunds are reported.
- Long waits and lack of follow-up on claims create frustration for policyholders.
Positive Feedback
Customers note the insurance is cheap and value discounts and product options despite service issues; review membership terms carefully.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
RE: insurance card
- - Cannot reach a live agent; automated system doesn't recognize my info.
- - Needs policy status and an emailed insurance card; SA app not working.
Hi! When I call the toll free number I can't get ahold of a real person.
The automated service doesn't recognize my information. I need to know if I still have a policy in effect. The last known policy # I have is {{Redacted}}. I need a copy of my insurance card emailed to me.
My name is Elizabeth A Winkler DOB 11/15/69. My old address is {{Redacted}}. I have a new address {{Redacted}}.
My phone number is 574-371-****. I tried using the SA app and it's not working.
Thank you,
Elizabeth Winkler
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate Insurance Payment
- - Customer started plan, is late on a $461 payment, has a new job and will pay by Apr 28 2023; asks Safe Auto to continue working with them.
Hi Safe Auto!! I just started an insurance plan with you guys, you guys are great, Im a few weeks late on my 461$ payment, I just started a new job, I will most likely have my payment paid in full by 28April 2023, and Ill have the money for my upcoming payment.
If you guys can just continue to work with me , that will be a true blessing for me. Give me a call at (270) 319-**** if any questions or concerns arise,
Thank you Safe Auto
Make change to policy
I have changed my phone number and email.i I have been trying to get ahold of you to make the changes and can not get through
Preferred solution: To change my contact information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaim not answered
- - Claim filed; no contact from adjuster or supervisor.
- - Left numerous calls and messages; no response.
- - Policy expired due to lack of assistance.
I have a claim in and have never received a call or email from adjuster or her supervisor. I have left numerous of calls and messages. My policy has expired because I can not get assistance, so why should I keep paying?
- Give you the runaround
Preferred solution: Claim settled and insurance reinstated
User's recommendation: Go elsewhere
Chicago, Illinois
Need a declaration page
I need my declaration page for my job and seems I can't talk to an actual person. Future reference have a talk to agent option when we call customer service.
Cincinnati, Ohio
Claim
Two weeks after the accident, no agent contacted me regarding my case. I called safe auto everyday no one returns my call.
No one will help you
- - I cannot log into my policy or reach a person.
- - I am worried about accidents or filing a claim.
- - They take payment but disappear when contacted.
NOBODY IS HOME! I CANT LOG INTO MY POLICY AND I CAN'T GET A PERSON TO TALK TO!!!
THIS IS RIDICULOUS! WHAT IF THERE WAS A CAR ACCIDENT? WHAT IF I HAVE TO FILE A CLAIM??
THEY ARE HAPPY TO TAKE YOUR PAYMENT BUT COMPLETELY DISAPPEAR WHEN YOU NEED TO CONTACT THEM! DO NOT BUY THIS INSURANCE!!!!
- Cheap
- Everything else
Preferred solution: Id like to warn others to avoid an insurance company with no available contact
User's recommendation: Do not buy this insurance!!!
Safe Auto Insurance Review from Avondale Estates, Georgia
- - Cancel paperwork for extra coverage never arrived.
- - They canceled after payment, 1 day past due.
- - Reinstatement fee charged; didn't get full 30 days.
When I joined this insurance company I thought the coverage was great for a great price, HOWEVER, they never sent the paperwork I needed to cancel the extra coverage I didn't need then canceled my insurance 1 day past my due date (that I paid) then continued to charge me for the extra coverage. When I called to find out what was going on they reversed the charges and so I thought everything was fine until I received a notice of cancellation AGAIN 10 days before my bill was even due.
When I called to find out what was going on I was told the bill was sent out before they reversed the charges and had to pay for the next month to get my insurance back on?!?! Why would I have to pay more when I didn't even receive my whole 30 days of insurance to begin with. Why would you reverse a charge if yorker company did nothing wrong? Then tell me I ALSO had a reinstatement fee as well what?
I didn't even get the entire 30 days of insurance I ALREADY PAID FOR? SAFE AUTO are crooks.
Don't waste your time or money there are a lot of other GREAT insurance companies out there for a lot less that MUCH better customer service (which only 2 people I spoke with had and they were not supervisors- the supervisors didn't even TRY to listen and just spoke over me) go with gieco there much better- I will NEVER use this company or RECOMMEND this company EVER. Very bad business practices.
Fulshear, Texas
Safe Auto are liars
- - I was hit by a Safe Auto driver; car was totaled.
- - Rental took 4 days; we were 700 miles from home.
- - Three months later, no resolve; I warn others.
I'm a victim of Safe Auto.
If you get in an accident and the other guy has SAFE AUTO, you must take immediate action or you will get screwed. I was hit by Safe Auto driver and was not injured, but the car was totalled.
I played the nice guy at the scene, with the police and the other driver. I was nice and wanted compensation for the car and the weekend that was screwed up due to the driver. My son was so shook up that we couldn't make it to our weekend getaway. It took 4 days to even get a rental car out of them, while we were stranded 700 miles from home.
Since we have returned home, I've fought almost daily with SA and they could care less. They are bunch of *** and will fight tooth and nail to pay the bare minimums. I've since turned this over to a lawyer. His advice to me on SA, if it happens, run to the ambulance and call a lawyer, because SA is the cheapest and don't care who they hurt in the process.
I'm at 3 months now and still no resolve. The headaches they have caused me I will never get back.
I wish I knew back then what I know now. All I can do now is warn as many as possoble.
Preferred solution: Full refund
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
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