Elizabeth W Aza

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Verified Reviewer
| map-marker Clemmons, North Carolina

RE: insurance card

Hi! When I call the toll free number I can't get ahold of a real person. The automated service doesn't recognize my information. I need to know if I still have a policy in effect. The last known policy # I have is {{Redacted}}. I need a copy of my insurance card emailed to me. My name is Elizabeth A Winkler DOB 11/15/69. My old address is {{Redacted}}. I have a new address {{Redacted}}. My phone number is 574-371-****. I tried using the SA app and it's not working. Thank you, Elizabeth Winkler
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Trinity W Kav

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Verified Reviewer

Late Insurance Payment

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Hi Safe Auto!! I just started an insurance plan with you guys, you guys are great, Im a few weeks late on my 461$ payment, I just started a new job, I will most likely have my payment paid in full by 28April 2023, and Ill have the money for my upcoming payment. If you guys can just continue to work with me , that will be a true blessing for me. Give me a call at (270) 319-**** if any questions or concerns arise, Thank you Safe Auto
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Linda F Blt

Make change to policy

I have changed my phone number and email.i I have been trying to get ahold of you to make the changes and can not get through
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Preferred solution: To change my contact information

TOBORIS B

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Verified Reviewer
| map-marker Spring, Texas

Claim not answered

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I have a claim in and have never received a call or email from adjuster or her supervisor. I have left numerous of calls and messages. My policy has expired because I can not get assistance, so why should I keep paying?
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Cons:
  • Give you the runaround

Preferred solution: Claim settled and insurance reinstated

User's recommendation: Go elsewhere

Anonymous
map-marker Chicago, Illinois

Need a declaration page

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I need my declaration page for my job and seems I can't talk to an actual person. Future reference have a talk to agent option when we call customer service.
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Anonymous
map-marker Cincinnati, Ohio

Claim

Two weeks after the accident, no agent contacted me regarding my case. I called safe auto everyday no one returns my call.
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Jennifer D Ysg

No one will help you

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NOBODY IS HOME! I CANT LOG INTO MY POLICY AND I CAN'T GET A PERSON TO TALK TO!!! THIS IS RIDICULOUS! WHAT IF THERE WAS A CAR ACCIDENT? WHAT IF I HAVE TO FILE A CLAIM?? THEY ARE HAPPY TO TAKE YOUR PAYMENT BUT COMPLETELY DISAPPEAR WHEN YOU NEED TO CONTACT THEM! DO NOT BUY THIS INSURANCE!!!!
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Pros:
  • Cheap
Cons:
  • Everything else

Preferred solution: Id like to warn others to avoid an insurance company with no available contact

User's recommendation: Do not buy this insurance!!!

Alphonse Pio
map-marker Avondale Estates, Georgia

Safe Auto Insurance Review from Avondale Estates, Georgia

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When I joined this insurance company I thought the coverage was great for a great price, HOWEVER, they never sent the paperwork I needed to cancel the extra coverage I didn't need then canceled my insurance 1 day past my due date (that I paid) then continued to charge me for the extra coverage. When I called to find out what was going on they reversed the charges and so I thought everything was fine until I received a notice of cancellation AGAIN 10 days before my bill was even due. When I called to find out what was going on I was told the bill was sent out before they reversed the charges and had to pay for the next month to get my insurance back on?!?! Why would I have to pay more when I didn't even receive my whole 30 days of insurance to begin with. Why would you reverse a charge if yorker company did nothing wrong? Then tell me I ALSO had a reinstatement fee as well what? I didn't even get the entire 30 days of insurance I ALREADY PAID FOR? SAFE AUTO are crooks. Don't waste your time or money there are a lot of other GREAT insurance companies out there for a lot less that MUCH better customer service (which only 2 people I spoke with had and they were not supervisors- the supervisors didn't even TRY to listen and just spoke over me) go with gieco there much better- I will NEVER use this company or RECOMMEND this company EVER. Very bad business practices.
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Reason of review:
Poor customer service
Anonymous
map-marker Fulshear, Texas

Safe Auto are liars

I'm a victim of Safe Auto. If you get in an accident and the other guy has SAFE AUTO, you must take immediate action or you will get screwed. I was hit by Safe Auto driver and was not injured, but the car was totalled. I played the nice guy at the scene, with the police and the other driver. I was nice and wanted compensation for the car and the weekend that was screwed up due to the driver. My son was so shook up that we couldn't make it to our weekend getaway. It took 4 days to even get a rental car out of them, while we were stranded 700 miles from home. Since we have returned home, I've fought almost daily with SA and they could care less. They are bunch of *** and will fight tooth and nail to pay the bare minimums. I've since turned this over to a lawyer. His advice to me on SA, if it happens, run to the ambulance and call a lawyer, because SA is the cheapest and don't care who they hurt in the process. I'm at 3 months now and still no resolve. The headaches they have caused me I will never get back. I wish I knew back then what I know now. All I can do now is warn as many as possoble.
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Loss:
$20000
Reason of review:
Poor customer service

Preferred solution: Full refund

Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Mar 7, 2021

In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.

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Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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